Used 2020 Jeep Wrangler Consumer Reviews
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We have a limited number of reviews for the 2020 Wrangler, so we've included reviews for other years of the Wrangler since its last redesign.
Capable but not for everyone
Thom Mills, 03/17/2020
2020 Jeep Wrangler Sport S 2dr SUV 4WD (3.6L 6cyl 6M)
74 of 76 people found this review helpful
The 2-door Wrangler (Sport S trim, 3.6l, manual, with limited slip rear diff in my case) is really capable off road, though it’s not without at least one flaw: the engine. You don’t normally want an engine that comes into its own at higher RPM if you are off road. The lack of low end torque in this engine, especially with the manual gear box, is less than ideal. With that said, there’s a lot of people griping about the cost of one of these things compared to other 4x4 SUVs. These days there are no purpose built off road vehicles that are designed specifically for the most challenging situations. Not at this price point. Even unmodified the Wrangler is more capable than anything else out there. The “vague” steering? Enjoy the benefits of that solid front axle. The “road noise?” Enjoy the light top that keeps the center of gravity low for off road tracks. Many complaints are actually highlighting what is good about the Wrangler. Although the seats are surprisingly comfortable (I enjoy the lower lumbar adjustment) you aren’t paying for high end interior trim or “soft touch” materials. You’re paying for sealed electronics, the ability to spray out the interior, the Dana axles and everything else that you won’t see on a normal 4x4 SUV. I bought this thing to go wherever I want, to have the ability to add things like a winch, a lift kit beyond 2” (good luck doing that with an independent front suspension) for hunting and camping trips. It’s so I have very few geographical limits. If that’s not what you want, maybe you should look elsewhere. If you want a cool looking little SUV with an independent front suspension, and all that entails, wait for the new Bronco. If you actually want an extremely capable solid axle vehicle designed specifically for going off road pick a Wrangler. You won’t be disappointed.
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Cylinder head failures
John, 09/02/2019
2019 Jeep Wrangler Sport 2dr SUV 4WD (3.6L 6cyl 6M)
83 of 87 people found this review helpful
'Check engine' light coming on. After investigating, discovered is caused by overheating of #2 cylinder valve seats causing cylinder head failure caused by design flaw in production. Chrysler issued a service bulletin for covering the fix which entails an almost complete tear down of the engine to replace the cylinder head which requires the vehicle to be in the shop for three days or more. No doubt the jeep will never run the same after a cylinder head replacement. Beware.
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2020 Jeep Wrangler for sale near you
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I wish I could give this one star
Adam Greenberg, 08/15/2019
2019 Jeep Wrangler Sport S 2dr SUV 4WD (3.6L 6cyl 6M)
91 of 96 people found this review helpful
My soft top tore after 6 months. It developed a small tear right above a support bar for the top. When you look online this is a common problem, and yet Jeep denies its a defect and is trying to blame this damage from the consumer. The brand new jeep had less than 2,000 summer miami miles on it. Their customer service is absolutely atrocious
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It's a TRUE SUV!
Big Al, 01/12/2020
2020 Jeep Wrangler Unlimited Rubicon 4dr SUV 4WD (3.6L 6cyl 6M)
48 of 50 people found this review helpful
And to compare it to others vehicles NOT in that TRUE category is just silly! IF you want real off road capability in a daily driver, this is it. If you want more convenient access to cargo, better ergo's, and a better ride, go for a 4 Runner or some such. In the Rubicon version, it's off road ready for all but the more hard core crowd. And in the lesser versions, it still beats most others in overall off road worthiness. But honestly, it isn't for everyone, and as a daily driver /grocery getter it is severely limited. I love my Ruby, but I would NOT recommend t for NON off road folks. If all you do is go to the ski resorts, a Subaru will serve you far better. But if you want to get away from it all, DEEP in the forest and off the beaten track, it IS the best OVERALL SUV out there for that.
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2019 Jeep Wrangler JL, the Steering Story
Ranger, 05/28/2019
updated 02/13/2020
2019 Jeep Wrangler Sport S 2dr SUV 4WD (3.6L 6cyl 6M)
280 of 302 people found this review helpful
This review is for my brand new Jeep Wrangler JL 2-door hard top in ocean blue metallic color. This vehicle was built in April 2019. It is stock, with no mods or consumer-added equipment. I’m writing this review with 250 miles on the odometer. I’ve been driving Wranglers since 2002, and this is my third one after owning a Wrangler Sport X and a Wrangler Sahara, both 2-door configurations. The JL model was introduced in 2018 and replaces the JK model which has been discontinued. Taken as a whole, the JL is a more refined vehicle with a better ride and numerous improvements described on this and other websites. If it were not for one glaring fault, I would wholeheartedly recommend the 2019 Wrangler JL to anyone interested in owning one of these vehicles which are uniquely qualified for off-road use. They are over-priced, but you will not find many competitors that have the appearance of the Wrangler and its off-road capabilities. Unfortunately, however, the current manufacturer of Jeep vehicles, Fiat Chrysler Automobiles, has somehow managed to devise a steering system in the JL Wrangler which takes lots of the joy out of owning and driving it. From the first drive out of the dealer’s parking lot, I noticed that the steering of the new Wrangler had a vague and wandering feel totally different than my previous Jeeps or any other vehicle I have owned. On the interstate, the steering is downright frightening and requires two-handed control to keep it from wandering into adjacent lanes. I cannot relax and rely on my driving instincts while driving this vehicle; to do so will result in loss of control. I immediately began to investigate as to whether this was unique to my particular vehicle, or to a larger group. The salesman and service manager where I bought it professed ignorance about any such problem. However, a brief search on the internet revealed a plethora of complaints about the steering in the 2018 and 2019 Wrangler JL’s. The NHTSA has received over 500 complaints specifically addressing this issue with the JL’s. Internet forums specializing in Jeep Wranglers are awash with complaints and lengthy discussions about the terrible steering characteristics in the new Wrangler. And yet, there are some owners who have not experienced the flaw or have adapted to it, according to what I read on line. Even media-based reviewers have given this phenomenon scant notice. Of course, the manufacturer, as far as I can see, is somewhat mute about this issue and probably will not make it right until someone is killed or reviews such as this have a slowing effect on sales. My advice to anyone considering purchasing a new Wranger JL in any of its configurations would be to carefully test drive the exact one you may buy, both on a narrow two-lane road and on a highway where you can attain speeds over 55 mph. If your prospective new vehicle steers normally for you, go for it. However, if it feels strange, seems to want to wander, or feels like you’re driving in a wind storm, you may want to reconsider, because it will probably be a long time before FCA acknowledges the problem and fixes it. Update: After putting over 2000 miles on the JL which I reviewed several months ago (see above) I am updating my review. This may only apply to my vehicle and is not intended to negate the thousands of other JL owners' steering complaints. My new 2019 Wrangler JL Sport, when brand new, had terrible steering as I described above; however that situation has greatly improved without any intervention on my part. Now the Jeep's steering is almost what I would call normal, not quite as good as my 2016 Trailhawk, but so much improved that I now drive the vehicle without finding it necessary to concentrate on keeping the vehicle on track. The jeep is now actually fun to drive, as any Wrangler owner would hope to be the case. I must emphasize that this is not a case of my getting used to bad steering or developing new driving instincts to accommodate the original condition of the steering. Rather, it is a mechanical change brought about by use of the steering system. A couple things worth noting were that the steering on my Jeep was never loose with play, as noted by others. It always was responsive and would stay on track when I released the steering wheel. The problem was that it would not return to center track when the wheel was nudged and then released, as if there was no caster in the alignment. This required constant counter-correction for each correction made on the highway. It is likely that the joints in the steering system, being new and tight, were not allowing the inadequate caster and toe-in specs to overcome this tightness, thus requiring the constant driving adjustments. Now, with some limbering up, it almost steers normally. I hope others have experienced the same improvement.
More than what I thought
Happy Customer, 05/09/2020
2020 Jeep Wrangler Sport S 2dr SUV 4WD (3.6L 6cyl 6M)
44 of 47 people found this review helpful
We bought a 2020 Jeep Wrangler 2 door Sport S with tech package, turbo 4 cylinder engine, and 3-piece hardtop over two months ago. I have put on about 2,600 mostly city miles, and we seriously could not be happier with the truck. We absolutely LOVE it more now than when we bought it! PROS: The sounds system is pretty good (we did not option it higher, but it sounds much better than our previous two vehicles), the big screen works well with Uconnect system, which is really great and super intuitive. The Wrangler looks awesome. The quality of our truck has been totally fine so far (really no complaints). I love how some other Wrangler owners in the area wave hello when passing! Our Wrangler came with extra hardtop insulation option, and believe it or not, I highly recommend opting for the hardtop insulation because our Wrangler is much quieter on our local choppy and crappy freeways than our previous 2008 Honda CRV and about as quiet as our previous 2014 Subaru Crosstrek. The engine performance has exceeded expectations. Granted, I drive conservatively, but I am averaging 26 mpg, which blows me away considering the that our vehicle has aerodynamics only a little better than a brick AND this average mpg easily beats our averages from our old, underpowered CRV and matches what we got with our 2014 Subaru Crosstrek. I love the commanding view of the road, which makes seeing and predicting traffic much easier. Because our Wrangler is a 2-door, it's not very long, so parking in the city is super easy, especially with the big screen and back up camera. The handling and steering pretty good, once you get used to them and as long as you are not trying to defy the laws of gravity. CONS: Not much cargo room. The truck is tall and heavy, so do not expect sports car handling. Take it easy and you will be happy. The steering is a little slower than almost every vehicle I have driven in the past, something to get used to, but it matches the handling (don’t want fast, twitchy steering on a tall, heavy vehicle). That’s it. Due to covid, we have not taken the vehicle far or ventured off road. We expect to do that sometime soon, and I expect the best off roading. So the fact that this vehicle offers so much more capability than our old crossover SUVs, and exceeds them in many respects, has made us super impressed. I highly recommend a Jeep Wrangler!
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Old and modern
Philip Ghyzel, 03/15/2020
2020 Jeep Wrangler Sport 2dr SUV 4WD (3.6L 6cyl 6M)
46 of 50 people found this review helpful
Got sport 2 door with manual transmission and AC, and have driven 1100 miles so far. Love bikini blue color. Small infotainment screen is all I need, in fact I prefer it to some of the larger ones I’ve had on other vehicles. Connectivity with your device is as with most newer vehicles. Back up camera gives adequate picture for safety on small screen. Base radio has excellent sound quality, and very good reception. Manual door locks, window cranks, and mirror adjustment has taken a little getting used to, but it’s not a major issue. I’m very pleased with the styling both interior and exterior, I purposely got a more basic vehicle, but it’s styling is sharp, and classic. I particularly like the look and feel of the shifter, it has the right heft to it. I like the vehicle information available through the driver information system, it’s a nice presentation easy to scroll through, with some customization available. I have driven interstate, state highway, and small city/town type driving thus far. I like the gear ratios in the vehicle. 1st and 2nd are about like any other manual, 3rd is reasonable anywhere from 25 to 50, 4th from 35 to 60, 5th is good 45 and up, and 6th is only good for 70 or more on interstate. All those numbers are dependent on individual situational needs of course. The instant economy feature in the information system helps get the best economy out of the vehicle, and makes me smoother and less of a lead foot. According to the trip calculator and onboard systems I have averaged 24.8 mpg combined over the life of the vehicle. Driving 73 in cruise in 6th gear, with normal traffic adjustments I averaged 25.5 mpg on a long interstate trip with AC on most of the time. Going faster economy went down, and noise went up, low 70s was a sweet spot. Driving in small town and rural highway, cruising at 63 mph in 5th gear when possible, I averaged 27.3 mpg on a 60 mile drive. Over a tank of gas I drove 354 miles on 14.5 gallons, averaging 24.4 mpg. Over that same trip, the onboard system had me averaging 25.1 mpg, a 3% difference. This could be due to idling time, and/ or differences in fill up level, but I feel the onboard numbers are reasonably accurate. I am pleasantly surprised by economy numbers. It handles well. It has a short wheelbase and big tires, which may contribute to a bit of driftiness, but it is a necessary trade off for the off road capability. I haven’t been off road yet, but I have no doubt of it’s legendary abilities. I will have to get it muddy eventually. Visibility is excellent in all directions with big, well placed, manually adjusted mirrors. One thing I didn’t anticipate is how many bugs hit the near vertical windshield compared to more aerodynamic cars. I will be using the high end bug cleaning wiper fluid. Overall, I love it. It has exceeded my expectation.
2018 Jeep Sahara
Christopher Lewless, 10/28/2018
2019 Jeep Wrangler Unlimited Sahara 4dr SUV 4WD (3.6L 6cyl 6M)
83 of 92 people found this review helpful
I’ve always wanted a Sahara but spend a lot of time on expressways and take a bunch of calls from my car. The reviews I’ve read have held true...the new Sahara is really quiet on the expressway. The Bluetooth is fantastic. I opted For the 4 cylinder turbo engine and couldn’t be happier. The materials seem top notch. Switching from a Chrysler 300C has been an adjustment, but if you’re looking for a sweet daily driver SUV, the new Jeep is hard to beat.
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Steering problem with JL Wrangler
Disappointed JL Owner, 10/07/2019
2019 Jeep Wrangler Unlimited Rubicon 4dr SUV 4WD (3.6L 6cyl 6M)
67 of 74 people found this review helpful
I purchased my 2019 Jeep Wrangler Unlimited Rubicon about one week ago. As I write this review, my Rubicon has about 300 miles on it. I'd love to give the Jeep a 5-star review, because it's a fantastic machine. But the vehicle has a problem with the steering that keeps me from recommending the JL - a problem that, in my opinion, is a significant safety issue. I had a long drive home from the dealership where I purchased my new Rubicon, but it didn't take long to realize how hard it was to keep the vehicle in my lane. When driving at highway speed, particularly, it constantly wanders from one side of the lane to the other, to the point where I have to keep both hands on the wheel and make constant adjustments to stay in my lane. It's as if there's excessive play in the wheel. At first I thought maybe it's just a "Jeep thing." But this is my second Rubicon - my first being a 2013 2-Door JK - and it never behaved this way. In researching Jeep Wrangler JLs prior to my purchase, I somehow missed all the complaints and reports of steering issues with the new JLs. Had I seen this, I would at least have been a more informed buyer. It wasn't until I began looking into whether there is some sort of adjustment or fix for the problem that I became aware that many other JL owners have encountered this steering problem. To date, the NHTSA has logged 138 complaints for the 2019 Wrangler JL. 121 of these complaints are related to steering issues. That's 88%! For 2018 models, there are 654 steering complaints. That's 76% of the total 858 complaints. I bought this Jeep, in part, so that my wife and I would have a better vehicle for taking trips - to see parts of our great Nation that we haven't seen, and to get to places that you need a Jeep to get to. As it stands, I'm not sure if we'll use the Jeep for this purpose. Driving the JL on the highway - having to constantly keep both hands on the wheel and make frequent adjustments - is tiring. I do hope Jeep comes up with a fix for this so that we - and others - can fully enjoy what the new Jeep JLs have to offer.
Happy JLU Sport S
JLU Fan, 03/22/2020
2019 Jeep Wrangler Unlimited Sport S 4dr SUV 4WD (3.6L 6cyl 6M)
9 of 9 people found this review helpful
Previous vehicle was a Toyota Tacoma, which was great. But I have always wanted a Jeep. And my only regret is that I waited so long to get a Jeep. I wanted a 2-door, but I have a fam of 4...so i went with a JLU. Didn’t need the Rubicon extras, but i wanted more than the basics, so went with a Sport S. I love it. I got the “premium soft top,” which I highly recommend. I was concerned about noise...not an issue at all. I got cloth seats to save a buck. Wish I had gotten leather b/c of dog hair. I got the 3.6, 6 spd., and love it. I know there is a recall, but I haven’t had any of those issues. Also tested the 4cyl with 8-sp auto, which had more pep, but I wanted manual. I recommend tha largest screen w/ CarPlay, skip Sirius/XM, but get the alpine speaker upgrade. I don’t go rock crawling, but i do go off- payment...so regular Sport S is more than capable for my needs. I love my Jeep and highly recommend it. It isn’t your grandmother’s Cadillac or a Lexus SUV, so there’s going to be some noise. But it is a Jeep...and that’s what I wanted.
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