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Used 2020 Jeep Wrangler Consumer Reviews

3.5 out of 5 stars
73 reviews

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We have a limited number of reviews for the 2020 Wrangler, so we've included reviews for other years of the Wrangler since its last redesign.

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Pros
Cons
5 out of 5 stars

Great Jeep Wrangler Unlimited

tim v, 12/23/2019
2019 Jeep Wrangler Unlimited Sport 4dr SUV 4WD (3.6L 6cyl 6M)
2 of 2 people found this review helpful

This will be my 4th Wrangler Unlimited. Certainly an improvement over the 2015 model. Rides better and handles better than the old one.

Safety
4 out of 5 stars
Technology
4 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
4 out of 5 stars
Value
4 out of 5 stars
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4 out of 5 stars

1st Time Jeep Owner

Walt, 04/23/2021
2020 Jeep Wrangler Sport 2dr SUV 4WD (3.6L 6cyl 6M)
2 of 2 people found this review helpful

My wife is a travel nurse and she took a job in Manteo NC while I continued to work in eastern Tennessee. I needed a 4wd vehicle to use on the deep, soft sand of the Outer Banks and roadworthy enough to make the 1000 mile round trip regularly. I'm seriously anti-tech so in August 2020 I purchased as basic a wrangler as I could find; sport, 3.6 engine, manual transmission, soft top, AC, limited slip differential. I've been pleasantly surprised at the road manners of the Wrangler. Engine has more power than I'll ever need and runs 75-80 on the interstate while getting 26 to 28 mpg. I rarely use the AC. The top is easy to lay back and I like the slide out windows. Just the ticket to feel the breeze in my non-existent hair. I just wish there were some easy way to store them in the vehicle. Comfort is way better than I expected. Seats are comfortable and yes it rides like a 4wd, gut what do you expect? The Wrangler easily handled the deep, soft sand on Hatteras Island as long as I used low range. High range didn't have enough torque to dig out of the sand but never had a problem in low. I'll probably not take it onto the mountain trails of east Tennessee very often as I have an an '84 bronco for scratching up and beating on. Since it's clocked only 5,000 miles, I can't speak to longevity. Historically, I've not been a Chrysler fan, but the last 3 years I've driven an '89 Dodge D250 1st Gen Cummins and I LOVE the 5.9. There have been two recalls on the Wrangler, both regarding the clutch/pressure plate. The first was fixed before I bought the vehicle. FCA/Stellantis has yet to release a fix for the 2nd. Overall I feel a 4 star rating is appropriate, with the caveat of unknown longevity. I'm OCD about meticulous maintenance so I'm keeping my fingers crossed and hoping for the best.

Safety
3 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
3 out of 5 stars
Value
3 out of 5 stars
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1 out of 5 stars

Christmas tree effect loss of power steering

Mindy, 11/01/2023
2019 Jeep Wrangler Unlimited Sport S 4dr SUV 4WD (3.6L 6cyl 6M)
2 of 2 people found this review helpful

Been dealing with this issue since June and no end in site yet. Have had now 3 star cases opened on my jeep. 1 st and pump. 2nd time they said abs pump. 3 rd time was told wire harness.. still can’t resolve the issue. With under 100k there should not be all these issues on her..

Safety
1 out of 5 stars
Technology
2 out of 5 stars
Performance
1 out of 5 stars
Interior
3 out of 5 stars
Comfort
3 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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5 out of 5 stars

Great experience

Moni, 06/16/2020
2020 Jeep Wrangler Unlimited Sahara 4dr SUV 4WD (3.6L 6cyl 6M)
2 of 2 people found this review helpful

The Jeep is terrific! Love that there is no dead spots, easy to take part of the hard top off. (Front seats only- the rest involves tools and screws) love the computer technology with all the safety and fun procedures! Day 4 driving and falling deeper in love with every drive!

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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4 out of 5 stars

2020 Wrangler WJ after one year

SoFlaCaveman, 09/04/2021
2020 Jeep Wrangler Sport 2dr SUV 4WD (3.6L 6cyl 6M)
2 of 2 people found this review helpful

This is my 5th wrangler and I’ve purchased Toyota Ford Subaru and other model trucks. Even though Toyota is more refined and my wife loves her Subarus if I’m not buying some high performance sports car I buy a jeep. Why if you’ve driven urban roads in many places you don’t need to go off roading. If you live in the Northeast like I used to they have stuff called snow that the weather people get really wrong at times. Combined with icy conditions my wife in a jeep didn’t have to sleep in her school’s gymnasium and also took other staff home too. I’ve had to stay with coworkers because I couldn’t make it home in the company sedan. There were occasions when snow plows didn’t come through and if you were essential and had to drive up hill to get out it proved invaluable. Also it’s simple though not as it used to be and reliable. Attention to detail and finishing could be better but we don’t but it for its frills. Yes it’s primitive old fashioned and perhaps dated. But so are may of us or our personalities. My vehicle is expected to take me any where in the country at all times and my jeeps have done just that. The one that had electrical issues was promptly traded for another 4Runner. But as you see I’m back. I usually replace the wipers with 1” longer ones add a better sound system one size wider tires but this one didn’t need those. I also added my normal cold air intake steps tints dual exhaust and steps for the ladies. The beauty of this vehicle is its strength and ability to handle any weather. Here some people have never seen snow much less driven in it. But we do have occasional torrential rain that strand other vehicle. Not this one. Off road vehicle. Some times you need one for quote normal ones even if they aren’t under repair. Or for anyone parking on a lot. Those steps saves your paint.

Safety
5 out of 5 stars
Technology
4 out of 5 stars
Performance
4 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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1 out of 5 stars

Stay Away At All Costs......Wrangler Sahara Unlimi

MatthewPopiolek, 05/29/2020
2019 Jeep Wrangler Unlimited Sahara 4dr SUV 4WD (3.6L 6cyl 6M)
7 of 12 people found this review helpful

I bought the $56k Wrangler to tow behind my motorhome and flat towing is all its got going for it. A toy wagon handles better then the Wrangler on the road and off-road is marginal at best . On the highway there is so much wind noise normal conversation is impossible and forget using any of the voice activated features or using the phone because you can't be heard or understood, and i have the hardtop on mine. Keep getting "fatal error" msg. on app screen, dealer can't figure out whats wrong. Sometimes have to turn car on and off to get sound from radio. As if all that wasn't bad enough build quality is crap and the Wrangler managed to be the 1st vehicle ever tested to flip over during the offset front crash. Not a good thing when you are in basically a Convertible. Same result happened when they retested it the way Jeep wanted, so not a fluke. Basically if you get hit in this thing you are going to die. Talked with Jeep and they could care less that they are putting crap out. Wave if you see me driving cross country. Ill be the 45' class a motorhome with a exterior wrap showing the crash test towing a Wrangler with all this information plastered all over it. Yes CDJR thats a 60' x 8' x 14' mobile negative ad campaign going from Florida to California then up to Alaska & back to Florida, traveling for at least the next year. Taking my time stopping tons if places in between. All those nights at parks around all those other RVERS, some who are bound to be shopping for a tow vehicle. Do I have your attention now? M. Popiolek

Safety
1 out of 5 stars
Technology
3 out of 5 stars
Performance
1 out of 5 stars
Interior
3 out of 5 stars
Comfort
1 out of 5 stars
Reliability
3 out of 5 stars
Value
1 out of 5 stars
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5 out of 5 stars

Wrangler Rubicon is a Winner!

Tim, 02/08/2020
2019 Jeep Wrangler Rubicon 2dr SUV 4WD (3.6L 6cyl 6M)
2 of 3 people found this review helpful

New JL has great handling and quality interior for a Jeep, 2door Rubicon turns on a dime and has great acceleration with Pentastar V6. Off roading capability is outstanding!

Safety
5 out of 5 stars
Technology
4 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
3 out of 5 stars
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5 out of 5 stars

Jeep Sahara 2001@

Tech, 04/09/2019
2019 Jeep Wrangler Unlimited Sahara 4dr SUV 4WD (3.6L 6cyl 6M)
7 of 16 people found this review helpful

Amazing and not sure after owning 4 other suvs what there is to complain about?

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
4 out of 5 stars
Reliability
5 out of 5 stars
Value
4 out of 5 stars
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1 out of 5 stars

I'm glad I didn't buy it.

Alexander, 03/19/2020
2019 Jeep Wrangler Sport 2dr SUV 4WD (3.6L 6cyl 6M)
5 of 11 people found this review helpful

Jeep had Manager's special $26,000 in red, base 5-speed. I didn't like how it drives but in Alaska for $25K you can only buy VW Passat (which I didn't like). I didn't like Jeep either but I thought it will have better than other cars re-sale value. So, I put a deposit with my lease-to-buy plans in mind. Something didn't feel right though and I went to a dealer to drive it again. And after test driving it 2nd time, I decided not to buy it because it's too much money for this thing. First, because I can buy same-looking car for $5,000- 11,000. Why pay more? Steering was Okay with standard tires. Shifting was okay for its size (I just found out that it had transmission problem which dealership didn't tell me about, they just said: car is in a shop now for clearing recalls and kept a car for longer than they'd usually do). I'd buy it new (year old) 2019 if it was $19,000. There's "Second" which is this: car don't give you any feelings. Not fun to drive. I'll be much happier with used BMW. Buying a car because its value, was my bad idea.

Safety
1 out of 5 stars
Technology
1 out of 5 stars
Performance
1 out of 5 stars
Interior
1 out of 5 stars
Comfort
1 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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3 out of 5 stars

In the shop already (after 1 week)

FirstWrangler, 03/19/2021
2020 Jeep Wrangler Sport 2dr SUV 4WD (3.6L 6cyl 6M)
1 of 1 people found this review helpful

To be fair, I was “warned” about the newer Wranglers, and I absolutely love my car but within 3 days of owning, a bottom cord on the passage seat broke and now they said the fix is to replace the whole seat.

Safety
4 out of 5 stars
Technology
3 out of 5 stars
Performance
4 out of 5 stars
Interior
3 out of 5 stars
Comfort
4 out of 5 stars
Reliability
4 out of 5 stars
Value
4 out of 5 stars
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