Used 2021 Jeep Grand Cherokee Consumer Reviews
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Not-So-Grand Cherokee
Frustrated Jeep Owner, 05/17/2021
updated 11/27/2023
2021 Jeep Grand Cherokee Limited 4dr SUV (3.6L 6cyl 8A)
124 of 129 people found this review helpful
I purchased a 2021 Grand Cherokee Limited in Oct. '20 to replace my wife's 100k+ Outback because I wanted to have a reliable car. Big mistake. Upon delivery it had a transmission fluid leak the dealer repaired under warranty. At just under 13,000 miles the fuel gauge went out. It's been at the dealership for 11 days and I have no idea when it will be repaired. They had to remove the gas tank to get to the sending unit. That required dropping the drive shaft. When the did that they learned that when the vehicle was made bolts holding the driveshaft were over-tightened and stripped the threads. The sending unit and bolt assembly were not in stock. Upon arrival and installation they learned that the mother board that controls the dash was also fried. Had to wait for parts again. Once that arrived and it was put together they learned some other part of the gas gauge system was also bad. That part is back ordered for about a month. They had me come pick up the car and drop off the loaner and said to drive it without a gas gauge. While driving home I noticed a strong vibration I could feel in the steering wheel and could hear that wasn't there before. I turned around and returned it and picked up the loaner again. I have no idea when it will be fixed and at this point I have very little confidence in this vehicle or the dealership. I regret buying it and wished I'd kept our 2014 Subaru Outback which ran flawlessly for over 100,000 miles. Update: I got one of those standard surveys from the dealership asking if I was completely satisfied with the service. I responded that I absolutely was not and the reason why. I was contacted by the Service Manager two hours later who provided a lot more information. Turns out when they tried to disconnect the driveshaft from the differential a bolt broke off in the differential and it couldn't be removed. That had to order a new differential which will take about a week to get shipped and installed. He apologized for the poor communication and seemed very sincere in wanting to make it right. We will see. It has now been just over a year and 25,000 miles since we accepted delivery of the Grand Cherokee. I'm happy to report that the back-ordered part finally arrived and the fuel gauge was repaired in July. There have been no problems since them and the Grand Cherokee is no longer the Not-So-Grand Cherokee. I've driven out of state several times and it's a great road car and averages about 24 mph which is good for a vehicle its size. Hopefully its problems are behind it and will provide several years of good service. It's now been over 2 years and almost 50,000 miles. There have been no more gremlins. It has been reliable and I'm pleased with the car. Three years and 68,000 miles. Had a repeat of the transmission fluid leak which was repaired under the extended warranty. Otherwise, it's been a reliable vehicle.
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Great, but
John, 07/02/2021
2021 Jeep Grand Cherokee Limited 4dr SUV (3.6L 6cyl 8A)
82 of 85 people found this review helpful
This is the second Grand Cherokee we have owned and it was a great vehicle until the “radio” as the service department prefers to refer to it stopped working. The problem is that this is not just the radio, but the interface to the entire vehicle. Without it the navigation does not work, nor does the back up camera, you cannot adjust the climate control, change any of the vehicle settings, and yes, play the radio. This is a known defect involving two class action lawsuits, but the dealer pretend like there is no issue, even though they admit to having to replace these Uconnect units for several years. Best of all, they say it’s only covered under the three year bumper to bumper warranty. They suggest the next “attempt” to solve the non-issue is to pay to replace the unit, but cannot confirm if the refurbished unit has been fixed or still has the same defect. If it were not for this sole problem I would give it five stars. But who could recommend a vehicle that the manufacturer will not stand behind?
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Shut off while driving 2021 Grand Cherokee
Pg , 07/02/2021
2021 Jeep Grand Cherokee Laredo X 4dr SUV 4WD (3.6L 6cyl 8A)
95 of 99 people found this review helpful
I just bought a brand new 2021 Jeep Gand Cherokee about a month ago and have experienced shut off while driving twice. My car is currently at the mechanics dealership. This problem is dangerous and I’m not pleased with this purchase.
Constant Problems
Michelle R, 09/20/2021
2021 Jeep Grand Cherokee Laredo X 4dr SUV 4WD (3.6L 6cyl 8A)
19 of 20 people found this review helpful
I have had my Grand Cherokee since April 2021 and have taken it to the dealer I purchased it from several times and left it for a week at another dealership. Because it doesn't "pop a code" I'm told they cant find anything wrong with it. The did reset the "learning" on the transmission and my problems still exist. The problem started about a month after I purchased it. It hesitates every time I drive it, especially when going below 25 MPH. It shifts hard and feels like it doesn't want to shift. This happens with or without the auto shutoff on. I am at my wits end with it because its just getting worse.
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Roof leaking
Avram , 11/23/2021
2021 Jeep Grand Cherokee 80th Anniversary Edition 4dr SUV 4WD (3.6L 6cyl 8A)
10 of 10 people found this review helpful
I brought my Grand Cherokee 3 months ago, and I’m very very disappointed Since I brought the car was at the dealership 4 times for roof leaking. They tried to convince me that is normal 🤦🏻♀️🤦🏻♀️🤦🏻♀️ Now I have to find a good Attorney because I’m Not keeping this car The 80 Anniversary, imagine that
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