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Used 2021 Jeep Grand Cherokee L SUV Consumer Reviews

2.5 out of 5 stars
116 reviews

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4 out of 5 stars

Very impressive

Imran Saeed, 02/27/2022
updated 08/29/2022
2021 Jeep Grand Cherokee L Summit Reserve 4dr SUV 4WD (3.6L 6cyl 8A)
1 of 1 people found this review helpful

Purchased the GC in early December 2021 and have around 6400 miles on clock by the end of February. It’s a summit reserve model with 5.7 Hemi . Fit and finish is top notch. All the switches are within easy reach. Air suspension works wonderfully. I ran into air conditioning issues in early January. It simply won’t lower the temperature and was just blowing hotter air. At the same time warning chime decided to go off. It wold stay on all the time and no amount of stopping and resetting the engine would fix it. My selling dealer couldn’t fix the issue. I contacted Jeep concierge service and they were able to get me an appointment at another area dealership. ( I had to wait 5 days for the appointment). A day later, problem was fixed. I was told that there was barely any Freon in the system ( I guess factory forgot to add it). Chime issues were fixed by replacing some relays in the door. It’s been trouble free in driving. Every time when I stop the jeep and turn engine off I a notification in the Uconnect screen to check “back seat “. I guess that will be another trip to dealership in near future I don’t have a heavy foot on gas and have seen around 18-19 mpg on all highway and around 14 mpg in local driving. Overall i am very happy with the purchase So now it’s end of August ‘22 and I have litter over 22k miles on the odometer. Have had Two oil changes and tires rotated at local dealership. Zero cost to me. I occasionally see hiccups with Uconnect system, it’s got a mind on his own to go into updating modes. In recent days I am getting a message to visit dealership for an update. I am looking into purchasing the extended warranty from Mopar. Suv works wonderfully, has one of the best driving positions and I am completely satisfied with the experience. If you’re in the market for one, Pls consider 5.7 engine vs 3.6. They are worlds apart in performance and refinement. Yeah fuel mileage is little worst but the joy of driving 5.7 is far greater.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
4 out of 5 stars
Value
5 out of 5 stars
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2 out of 5 stars

Beautiful car… terribly built

Kelly, 03/01/2022
2021 Jeep Grand Cherokee L Overland 4dr SUV 4WD (3.6L 6cyl 8A)
1 of 1 people found this review helpful

I bought my 2021 Overland in July of last year, exactly 90 days into owning it, the drive shaft broke off of it. This was after having it in the shop twice since purchasing for the irregular/hard shifting that still has not been fixed to this day. Fast forward to mid Oct when I finally got my vehicle back out of the shop for the drive shaft repair, it has not driven right since. It shakes at higher speeds, (it’s been balanced, tires rotated, alignment… everything they try to tell you is the issue but it’s not fixing the problem) the infotainment center screen goes black, the volume won’t work at times, it won’t recognize your phone when plugged into a USB port, the night vision goes off for no apparent reason, amongst numerous other things! Jan 3rd, I took it back in and demanded it be checked again and they tell me the transfer case is bad. They had it for 25 days! Needless to say, it still shakes at high speeds. The dealership told me it was a drone noise. They aren’t sure how to fix it without having the car left with them, yet they don’t have any loaners available and I’m unable to leave it since I won’t have a vehicle to drive back and forth to work. I’ve contacted Jeep about the Lemon law, they of course refuse to buy it back. I got nowhere with the dealership as they were willing to trade it in for me, but I’d eat anything that rolled over onto another vehicle because I’ve had this one less than a year. I was told by the dealership they had delayed getting these out by 6 months because of issues, but went ahead and put them on the market anyways. I will never purchase another Jeep. Ever!

Safety
2 out of 5 stars
Technology
2 out of 5 stars
Performance
2 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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1 out of 5 stars

DO NOT BUY THIS

Iw, 11/24/2021
2021 Jeep Grand Cherokee L Limited 4dr SUV 4WD (3.6L 6cyl 8A)
1 of 1 people found this review helpful

I have loved jeeps my whole life. I had a grand Cherokee summit and went through not one but 3 v8 engines before calling it quits. Due to my trust internet he company to evolve and educate themselves on their known issues I went and bought the new L. The car lasted 1,776 miles before becoming dead in the water at an intersection. This was the second jeep L the tow company picked up in my small town this week for the cars magically failing in the middle of being driven. I have had issues with the entertainment center turning off mid use, backup camera not coming on and automatic High beams refusing to turn on, when on back roads or any road in fact. I have had my car for two months and this will be the last jeep I ever purchase after being a life long supporter and costumer.

Safety
1 out of 5 stars
Technology
1 out of 5 stars
Performance
1 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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4 out of 5 stars

Great vehicle overall, low on power

Jack, 11/26/2021
2021 Jeep Grand Cherokee L Overland 4dr SUV (3.6L 6cyl 8A)
1 of 1 people found this review helpful

V6 is weak and efficiency is about the same and the V-6 Ecoboost Ford Expedition. The Ford is much more powerful but the Jeep GCL in the Overland trim has a much nicer interior and better ride and handling qualities than the Expedition XLT that we traded out of.

Safety
3 out of 5 stars
Technology
5 out of 5 stars
Performance
2 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
4 out of 5 stars
Value
3 out of 5 stars
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1 out of 5 stars

Don't do it

Maggie, 03/22/2022
updated 09/23/2024
2021 Jeep Grand Cherokee L Limited 4dr SUV 4WD (3.6L 6cyl 8A)
1 of 1 people found this review helpful

With less than 3k miles my power steering decides to just stop working. I will go out in the morning to take kids to school and have no power steering. The car is headed back into the shop on Friday for the 3rd time for this issue. It randomly just goes out, over 10 times total now. It will work for a week then just not. How can i safely transport my children on a highway doing 70 with no power steering? My phone won't connect some days, the screen freezes up making climate control inoperable, as well as radio and hands free calling. I get errors saying the Emergency calling is unavailable. It is a total waste of money. I got this car, in hopes of getting the Waggoner 6 months later when my husbands lease is up, absolutely not now! I am most thankful that this Is just a lease so I'm only stuck for 36 months, which is 36 too long.

Safety
1 out of 5 stars
Technology
1 out of 5 stars
Performance
1 out of 5 stars
Interior
2 out of 5 stars
Comfort
2 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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