Used 2015 Jeep Cherokee Latitude 4dr SUV 4WD (2.4L 4cyl 9A) Consumer Reviews
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DO NOT BUY THIS UNTIL TRANSMISSION PROBLEMS RESOLVED BY CHRYSLER
jrsice, Dearborn, MI, 05/22/2015
Jeep Cherokee Latitude 4dr SUV 4WD (2.4L 4cyl 9A)
30 of 30 people found this review helpful
I have had my jeep into the dealership for transmission issues 4 times. The dealer couldn't fix the transmission so they replaced it. The new transmission is not much better and Jeep is unwilling to rectify the situation. I am now forced to file a case with NCDS in an attempt to resolve this matter. Looking at lemon law with a lawyer. The vehicle has less than 3,000 miles on it. This is the worst vehicle I have ever owned in 30+ years.
9 Speed Transmission,Great idea but poor execution
Bill Ledbetter, Georgetown, TX, 01/06/2016
updated 07/14/2016
Jeep Cherokee Latitude 4dr SUV 4WD (2.4L 4cyl 9A)
20 of 21 people found this review helpful
2015 Jeep Cherokee Latitude 4wd V6 First of all I would like to say that I drove a 2004 Jeep Grand Cherokee Limited for the better part of 10 years and (except for the gas mileage) I was extremely pleased with the vehicle. In fact my granddaughter is still driving that Jeep today. Because I was so pleased with that vehicle, I purchased a 2015 Jeep Cherokee Latitude and I absolutely love the way my vehicle looks, handles and drives as well as the gas mileage and comfort. For the most part it serves my needs very well. The only problem I have with my Jeep is outlined below: In the beginning I had no problems with the way the vehicle performed, but after about 3000 miles I began experiencing problems with the 9 speed electronic transmission. After slowing down to a near stop and then accelerating, the transmission will hesitate before engaging into the proper gear. Because of this I almost had two accidents, one of which caused me to come very close to running through the wall in my garage. Also, if I start moving forward and give the vehicle maximum acceleration, when I release the accelerator pedal, there is a substantial delay before the vehicle stops accelerating. Further, I have tried numerous times to use the manual shift feature to downshift to slow the vehicle down when driving down steep hills. There is a significant delay (several seconds) after I attempt to down shift before the transmission actually responds and by then the speed of the vehicle has increased such that the engine speed increases to over 5000 RPM when the shift occurs. For my use, the manual change feature on the Jeep is absolutely useless. Relative to the 9th gear, I have checked the transmission gear readout numerous times by moving the shift lever left, and I have never seen the transmission indicate that it was in 9th gear. In fact it will only shift to 8th gear when I am going down hill. Occasionally, after coming to a stop and then starting up, the transmission will lock up in 1st gear and I have to accelerate up to about 25 miles per hour before it shifts and then it shifts quickly through several gears. I can also force it to change by getting the engine speed up to about 2500 RPM and then letting off the accelerator thereby allowing the gears to change. I have explained and demonstrated all of this to the service manager at the dealership where I bought the vehicle and they have been most accommodating it trying to alleviate the problems I have had with the transmission. They have even replaced the transmission, to no avail. I still have the same problems and I am told by the dealership that this is all normal and within the designed operating parameters of the transmission. I have subsequently contacted Chrysler Customer Care and they opened a case number in my name (refer to above case number) wherein I was instructed to take the vehicle back to the dealership again. Upon taking the vehicle back, I was told once more that the transmission is performing within design operating parameters and their diagnostic test do not indicate any problems. Chrysler Customer Care contacted the Area Manager and he said that since the vehicle was operating as designed, there is nothing further that they would do for me. They suggested that I change the way I drive to accommodate the way the vehicle is performing. They have subsequently closed the case. This is a totally unacceptable conclusion. I have driven other new Chrysler products with automatic transmissions and they do not in any way perform the same as my Jeep. I do not know what to suggest as a solution to my dilemma, but I am extremely uncomfortable with driving my jeep even though circumstances force me to do so. I am fairly certain that there are other Cherokee owners that are having the same issues with their vehicle and I would be very surprised if there weren't some related accidents. Have subsequently traded for a new Grand Cherokee with 8 speed. Bill Georgetown, TX
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My LAST Chrysler product
Lisa, Greensboro, NC, 11/22/2015
updated 05/31/2018
Jeep Cherokee Latitude 4dr SUV 4WD (2.4L 4cyl 9A)
10 of 10 people found this review helpful
We purchased a 2015 Jeep Cherokee 3.2L V6 with the 9sp transmission in May of this year. At 10,700 miles it has started exhibiting transmission issues. The Check Engine light and the Service Stop/Start System Telltale light came on. The vehicle went into "limp mode" and would only do 35 miles per hour. I was on a major highway and had to pull off the road. The rpm's were elevated. I managed to nurse it home (only 3 miles) and called the dealership. (which is 46 miles from my home) I was told that it was "OK" to drive the vehicle to them. I declined. It never would have made it. The dealership refused to have it towed to them and suggested that I take it to another dealership in town. I once again declined and used my own AAA service to get it towed to them. They had the car for 2 1/2 days (they did provide me with a rental) and told me that it had a software update that needed to be performed per a service notice and test drove it for 10 miles to see if the lights would come back on. (I was skeptical because I had already started reading all of the BAD reviews) I have driven it 83 miles and both lights are back on. I purchased this vehicle because I was replacing a Town and Country Mini Van that we had for over 8 years because it was becoming unreliable......I have a "new" car that is already proving to be a LEMON. I will update this as my journey continues. **** update **** This Jeep went into the shop again. This time I was told it had a defective transmission, they were going to replace it under warranty. after two weeks I had to call for an update, it seems they installed a new transmission (#2) from FCA but it was the same series of transmission and they were about to call me but were alerted to the ooops. Another transmission (#3) was sent and it was installed. In appx 110 miles, same issue happened. They towed it back, we got the same rental (under the warranty, we HAD to drive a jeep product while ours was in for work). In a nutshell, they installed transmissions #4 & #5 in the course of less than 16 weeks. The jeep was in the shop a total over 40 days for the transmission. We initiated "lemon law" proceedings and in a few short weeks, FCA was required to buy the jeep back from us (minus a mileage usage allowance). So while I consider ourselves lucky in that respect, we have decided, we can no longer afford to buy Chrysler. The quality we had come to expect over the years (three generations) is just not there anymore. even if the transmission had been a good component, the jeep was far less than one would expect from this legendary brand. 3rd and final update. Jeep is now FCA problem. they bought it back from us (thank you NC lemon law). We have no plans on buying another Chrysler product. Since this "review", we have purchased a Nissan truck to replace the Cherokee. So far there have been zero issues. edmunds is asking me to "update" this review.... the only thing i can say is that we are still very adamant about not purchasing another chrysler or fiat product. 4th joke : edmonds doesn't know we ditched that POS almost two years ago now lol !!!! We did how ever get a pretty good deal on a new mid package ford explorer ($27,000 out the door!). we have had ZERO issue in any way with this vehicle. Now, this is a car i will recommend. i did see that FCA had to recall a few hundred thousand vehicles, again. so you buy them at your own peril.
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Buy something else!
thenameisjoe, Berkeley, IL, 07/07/2015
Jeep Cherokee Latitude 4dr SUV 4WD (2.4L 4cyl 9A)
18 of 20 people found this review helpful
I bought my V6 4x4 Latitude last week, and I already regret it. The first issue was the suspension creaking while at a stop and turning the wheel. The second, is that the UConnect system is a pile of fancy garbage. It disconnects my phone, won't put calls though the speakers, doesn't recognize an iPhone as a USB device, drops SiriusXM connection frequently, radio has a lot of static, it's a nightmare to use. The third I have is the drivers seat sounds like a squeaking spring when I move, or go around corners. You have to shut off active start every single time you start the vehicle. The leather on the steering wheel is paper thin. My tow eyelet's missing. Transmission can't find a happy spot
Review of the V6 Engine Jeep Cherokee
Wade Beauchaine, Las Vegas, NV, 09/07/2016
updated 03/13/2019
Jeep Cherokee Latitude 4dr SUV 4WD (2.4L 4cyl 9A)
12 of 13 people found this review helpful
If you are thinking of buying a Jeep Cherokee, don't get the 4 cyl engine. Go the extra money and get the V6. Gas mileage is almost the same and it has better performance. Also the transmission will shift a whole lot less while on the highway with the V6 engine making for less engine noise. The only problem I've encountered with the vehicle was a manufacturing defect with the transmission in the first 7,000 miles, since that was corrected it has been smooth driving. March 2017, I still have the car and it now has 34,500 miles on it. I still enjoy driving it and the gas mileage is still avg about 26.5. March 2018, I'm still driving my Jeep, it now has 40,600 miles on it. Feb 28, 2019, Sadly I no longer have this Car, as it was involved in an accident and totaled.
- Safety
- Technology
- Performance
- Interior
- Comfort
- Reliability
- Value