Purchased 2015 Jeep Cher Trailhawk (V6), fully loaded. Purchased November 2014, 4,400 miles later on 4/21/15 the check engine light came on. Needed a new transmission. Sat at dealership for 32 DAYS until they finally replaced trans. Picked it up this past Fri, 5/22/15, drove it over weekend. Contacted the Serv Director on Tues 5/26 and told him it still wasn't shifting right. He told me to drive it thru wknd & call him back on Mon 6/1. Yesterday, 5/27, engine just shut down on I-395 just outside of DC in rush hour. Had It towed back to dealer. Total lemon under VA Lemon Law. Dealer & Jeep "Cust Care"--no help. Forced to hire an attorney!' Unbelievable!
I work for a national car rental fleet, so I am well educated on the problems facing new cars, in fact, all of the major auto manufacturers depend on us to determine recalls. STAY FAR AWAY from any of the new Chrysler/Fiat models. In regards to this model, the Cherokee, I am sure you have read many reviews on the transmission problems, and the difficulty in dealing with the dealership and service people. This vehicle is a complete disaster. We have to deal with them on a daily basis, everything from the transmission to electrical problems. One of the worst lately is the thermostat fails around 30K. The problem is so bad we have mothballed our 2015 models because the replacement thermostat "unit", which is a non-removable thermostat housed in a multi-port junction, is unavailable for MONTHS because they are out of them.... it is a nationwide shortage. These things are dropping like flies. If yours goes out after warranty, prepare to pay at least 2 hours labor (HARD to get to) and $200 for the part. This is the worst vehicle I have ever dealt with, so if you heed the advice of someone who has worked on hundreds, STAY AWAY.
I purchased my 2015 cherokee in April and by may the wobble was so bad and the shifting so dramatic that I went into a ditch. Over the next 2 months new transmission and new axel on front driver and passenger sides. 3 software updates for the transmission and still shifting horrible. Looked up lemon law rules for my state and followed them. No attorney and 6 months later they bought it back. They have no choice but to if they haven't fixed it after 4 tries. Send certified letter to corporate giving them one more try to fix it and if they don't BUY BACK TIME. Call your state's consumer protection department and they will help get you on track. They paid retail price of the vehicle plus registration, tax,doc fee,warranty fees, gap that didn't get refunded to me as well as any accessories I put on the jeep. I also got ALL the interest in paid above everything else which if you figure half your payments go toward interest at the start of the loan so was nice. Stand up for yourself and don't except a lemon. For the record I bought a nissan murano and damn impressed. Of course I still have my wrangler. ..JEEP gets in the blood.
Firstly, I have the V6 model Trailhawk. It was a great car for the first 11000 miles but then one day I received an RO1 recall notice for a software reprogramming. Don't do it. This reprogramming disables second gear because they know there is a serious design flaw with the transmission. The recall reprogramming limits the down shifting of the tranny so you end up with a car that is always in the wrong gear and a herky jerky pig to drive. I once rated this car with 5 stars but feel compelled to warn the public now because so far Chrysler appears to be unwilling and very uncaring to restore this vehicle to what I paid for. Update: This Cherokee was long ago dumped, traded for a 2016 Subaru Outback 3.6r. The Jeep was a ridiculous Lemon, an absolute swindle and worst purchase of my 64 years. The 4WD would always disable and FCA disabled 2nd gear, making it pig to drive So far my current Outback is a far superior vehicle and much better off road and on. I already have 23,000 on it.
I want to start by saying that I love the comfort and styling of this car. I have the 6 cylinder, but that was not in the drop down menu. Jeep may have a serious problem with the Cherokee. Bought my first jeep on a Monday and started to have parking break issues. No fix after three trips back to the dealer to rectify the issue, so the dealer swapped out for another. I drove the new one for 300 miles and had a transmission code, which forced me to limp it back to the dealership. They swapped out the transmission module and they think that this may fix the problem. I sure hope so. I do feel that if you buy a vehicle in excess of $30,000 there should not be trouble the first week.