Used 2014 INFINITI QX60 Consumer Reviews
Used QX60 for sale
Buyer beware
Joycreasey@yahoo.com, 11/14/2015
2014 INFINITI QX60 Hybrid 4dr SUV (2.5L 4cyl S/C gas/electric hybrid CVT)
52 of 55 people found this review helpful
Like many here, this was my first luxury car purchase. I purchased it in September 2014. My first trip a week later, it started stuttering and jerking and jumping upon acceleration. I took it back to the dealer every week for months. Each time they replaced something significant, like the transmission. I think I had 3 or 4 new transmissions. At one point, they replaced the engine. This car was a disaster. In the 6 months I owned it, the dealer had it more often than me and put more miles on it than I did. They called at one point and offered me $1000 to shut up and dismiss my claims. Um, no. After dealing with it for 5 months, the person at Nissan Corporate said she didn't realize my transmission had been replaced so many times. So they bought it back. But charged me for all the miles, most of which had been the result of the dealer driving it or going back and forth to the dealer. Then I got a notice prior to the completion of the buy back (and after they had already told me what they would give me for it) that I should make a payment since the buy back wasn't final. I financed through NISSAN!!. I made the payment anyway. And sure enough, when I got my check, it was for the original amount and didn't include the payback of my payment. So they tried to pocket that. I appealed it and it took a month or so to get that back. The only people that impressed me about Infiniti were the service people, who REALLY tried. Everyone else was horrible, from the sell to the buy back.
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Major problem with this car - DO NOT BUY THE HYBRID!!
greggnyc, 05/08/2014
2014 INFINITI QX60 Hybrid 4dr SUV AWD (2.5L 4cyl S/C gas/electric hybrid CVT)
58 of 62 people found this review helpful
I bought a 2014 Infiniti QX60 Hybrid two months ago in March 2014. I immediately noticed that I am getting a combined 15 mpg on the trip computer (not the 25/28 mpg as advertised). After having the Infiniti dealer (Infiniti Manhasset) tell me there is nothing they can do, I reached out to Infiniti USA. They asked that I do a manual calculation by tracking how many miles I have driven on the odometer and how many gallons of gas it takes to fill up from the last fill up. After going through this exercise, the calculation was still right around 15 mpg (15.4 mpg to be exact). Infiniti USA told me yesterday that there is nothing they can do to help me . Is anyone else having this problem?
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2014 Infiniti QX 60 Ignition Would Not Shut Off!
Chicagoland Infiniti Purchaser, 07/22/2016
2014 INFINITI QX60 4dr SUV AWD (3.5L 6cyl CVT)
26 of 27 people found this review helpful
I thoroughly researched luxury 3-row SUVs before purchasing a new Infiniti QX 60 vehicle (in the Chicagoland area) in 2014. The negotiated price was competitive based upon the other SUVs I researched. The vehicle is comfortable, the interior is nice, and I love the overall look of the vehicle. But I have had two significant issues with my 2014 QX 60 that would prevent me from purchasing another Infiniti: (1) an issue with a gas gauge being defective, resulting in the electronic and traditional gas gauges being inconsistent and causing uncertainty as to how much gas was in the vehicle (dashboard removed and circuitry replaced within the first 30 days of owning the vehicle) and (2) an issue with the ignition start/stop button not working, preventing me from being able to turn off the ignition and lights and rendering the windows, door locks, shifter, etc. from being functional (one body control module replaced after diagnostic testing showed an error code between two body control modules). The second issue resulted in me being stranded at night in the country on a trip with my 5-year-old son, after stopping for gas in a small town without a hotel, car rental agency, etc. I was unable to leave my vehicle since neither the engine nor the lights would shut off, and a tow truck driver who initially agreed to tow my vehicle later dropped off my son and me in a remote area because he did not deem my vehicle safe to tow. As the Infiniti customer service person remarked after hearing my story, "It sounds like a bad movie." And yet Infiniti was unable to confirm that the same or further electrical issues will not recur/occur, and Infiniti was unwilling to provide an extended warranty for electrical issues with the vehicle. The bottom line for me is that the car has experienced problems that I would not expect for a 2014 "luxury" vehicle, and Infiniti has been unwilling to stand behind its product by offering an extended warranty for the electrical issues experienced with the vehicle.
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- Performance
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Infiniti offers horrible support
qx60hybridscam, 05/13/2014
2014 INFINITI QX60 Hybrid 4dr SUV AWD (2.5L 4cyl S/C gas/electric hybrid CVT)
77 of 83 people found this review helpful
Bought the 2014 QX60 Hybrid AWD, $60,000. Window sticker says 25-28mpg, combined 26. I'm just over 4,000 miles. The best I've seen is 22mpg. That was fillup in Seattle, drive I-5 to Portland, turn around and straight back to Seattle. Cruise control the whole way. My regular fill ups are 18mpg. Total crap! Told service Manager at dealership I bought it from. They drove it for a week and they got 19mpg. So we have a problem, right. All the service tests they did showed the car operating optimally. So they called infiniti and we opened a case. infiniti engineer came, drove 51 miles on 1.8 gallons which equaled 28.3mpg. I said how did you do that? He couldn't tell me because it was proprietary!
Awesome family Hauler
carlover86, 10/02/2013
2014 INFINITI QX60 4dr SUV AWD (3.5L 6cyl CVT)
25 of 26 people found this review helpful
Bought this car a few months ago. Very happy. My wife is the primary driver. This is an outstanding family hauler. Lots of room. Nice moonroof over the second row. Beautiful interior/exterior. Excellent pick up in sports mode. Average in normal mode and horrible in eco mode. Got all the bells and whistles. Laser cruise control works like a gem. All the technology creates force field around car with distance control assist, blind spot intervention, back collision assist, and lane keeping. Test drove acura mdx and lexus rx 450h and this provided better price/value/safety features with equal quality. Ride quality is outstanding and noise level very low.