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Used 2020 Honda Pilot Consumer Reviews

3.5 out of 5 stars
108 reviews

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4 out of 5 stars

2020 Honda Pilot EX does NOT have homelink

Paul, 08/17/2020
2020 Honda Pilot EX 4dr SUV AWD (3.5L 6cyl 6A)
4 of 5 people found this review helpful

Please be aware 2020 Honda Pilot EX does NOT have homelink. You will not be able to open your garage door.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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5 out of 5 stars

Great car, a little pricey

Jason W., 02/24/2020
2020 Honda Pilot Elite 4dr SUV AWD (3.5L 6cyl 9A)
5 of 7 people found this review helpful

Love this car and all its options. Purchased an Elite model, and I strongly recommend you haggle a lot. The options in this car such as navigation are vastly over priced considering that you likely already have navigation on your phone and with the apple play built in you don’t need their nav. Which is why they package it now with the entertainment system. I came from a 2012 Forester and the sheer anount of technology in this car is a bit overwhelming. Especially when backing up, it seems everything is constantly beeping or flashing at you. My kids like the entertainment center and rear sun roof (though it doesn’t open for air, only sunshine). My one complaint is that in driving it now for a month the milage is no where near what they state it is. I’m getting about 12-13mpg and for city driving they state it should be much higher. Econ button seems to do nothing to give more mileage in the city so just turn it off. Overall I’m very pleased with the amenities and style this car offers.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
3 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
4 out of 5 stars
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5 out of 5 stars

My 2nd Pilot and 6th Honda!

Alyssa, 06/30/2020
2020 Honda Pilot EX-L 4dr SUV AWD (3.5L 6cyl 6A)
2 of 2 people found this review helpful

Just traded in my 2019 Pilot LX for a 2020 EX-L I was ready for more features then what I had in the LX. I have always been a Honda person and this 2020 covers all I’ll ever need. From the ride quality, leather stitched seats, the finishes are definitely not cheap , the comfort is top notch, the infotainment system is easy to use and responsive to the touch, very little road noise. It’s one of my top vehicles I have owned and I’ve had quite a bit! You can’t go wrong with a Honda product...you still see a lot of the 1st generations in the road which says a lot about Honda products. Love it!

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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1 out of 5 stars

Been 2 Dealership 4 Going on 5x Bc of Infotainment

Disappointed Honda Owner, 12/12/2020
2020 Honda Pilot Elite 4dr SUV AWD (3.5L 6cyl 9A)
2 of 2 people found this review helpful

Purchased the 2020 Honda Pilot Elite in November 2019. Almost immediately had crackling noises. Took a vehicle in due to the recall related to this issue. Received it back with further issues, which include the infotainment system showing a network communication lost message and then the whole system shutting down completely. In addition, when my calls go through the Hands Free Link, 90% of the time people can’t hear me bc of the static. It has been sent back to the dealership service center three subsequent times, and the issue has yet to be resolved. I received my vehicle back last Wednesday, and the following day the issue started again. I called Friday morning and was told to service Manager is out until Monday, so call back then. My insurance covers a loaner vehicle which unfortunately I’m having to drive a small metallic blue Honda Civic each time. It is total and complete insanity what Honda pilot owners are having to deal with. The service technicians attribute it wholly to Honda, saying that they are at the mercy of what Honda tells them to do, and unfortunately Honda can’t figure it out with my vehicle and many other angry Pilot owners. I purchased a Honda thinking it was a sensible vehicle to drive, because they are so reliable, but this situation has proven me incredibly wrong. I will not purchase another Honda again. I’m extremely disappointed with my Honda purchase and I’m considering trading it in and going with another brand.

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3 out of 5 stars

Bumpy and rumbling

Hans Niehorster, 11/29/2020
2020 Honda Pilot Elite 4dr SUV AWD (3.5L 6cyl 9A)
2 of 2 people found this review helpful

As Honda's luxury car it is a badly thought out disappointment. The thin 20-inch tires seem to creep into the smallest unevenness of the road with a noisy body rumble. Not even the driver seat is hight adjustable. Instead of overloading it with electronic gimmicks, most which you never usr, Honda should have concentrated on comfort in is flagship. It's pretty thirsty with 14 m/gln in city.

Safety
4 out of 5 stars
Technology
5 out of 5 stars
Performance
3 out of 5 stars
Interior
4 out of 5 stars
Comfort
2 out of 5 stars
Reliability
3 out of 5 stars
Value
2 out of 5 stars
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