Used 2020 Honda Pilot Consumer Reviews
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Been 2 Dealership 4 Going on 5x Bc of Infotainment
Disappointed Honda Owner, 12/12/2020
2020 Honda Pilot Elite 4dr SUV AWD (3.5L 6cyl 9A)
2 of 2 people found this review helpful
Purchased the 2020 Honda Pilot Elite in November 2019. Almost immediately had crackling noises. Took a vehicle in due to the recall related to this issue. Received it back with further issues, which include the infotainment system showing a network communication lost message and then the whole system shutting down completely. In addition, when my calls go through the Hands Free Link, 90% of the time people can’t hear me bc of the static. It has been sent back to the dealership service center three subsequent times, and the issue has yet to be resolved. I received my vehicle back last Wednesday, and the following day the issue started again. I called Friday morning and was told to service Manager is out until Monday, so call back then. My insurance covers a loaner vehicle which unfortunately I’m having to drive a small metallic blue Honda Civic each time. It is total and complete insanity what Honda pilot owners are having to deal with. The service technicians attribute it wholly to Honda, saying that they are at the mercy of what Honda tells them to do, and unfortunately Honda can’t figure it out with my vehicle and many other angry Pilot owners. I purchased a Honda thinking it was a sensible vehicle to drive, because they are so reliable, but this situation has proven me incredibly wrong. I will not purchase another Honda again. I’m extremely disappointed with my Honda purchase and I’m considering trading it in and going with another brand.
Bumpy and rumbling
Hans Niehorster, 11/29/2020
2020 Honda Pilot Elite 4dr SUV AWD (3.5L 6cyl 9A)
2 of 2 people found this review helpful
As Honda's luxury car it is a badly thought out disappointment. The thin 20-inch tires seem to creep into the smallest unevenness of the road with a noisy body rumble. Not even the driver seat is hight adjustable. Instead of overloading it with electronic gimmicks, most which you never usr, Honda should have concentrated on comfort in is flagship. It's pretty thirsty with 14 m/gln in city.
- Safety
- Technology
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- Interior
- Comfort
- Reliability
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2020 Honda Pilot for sale near you
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- EX-L 4dr SUV w/Navigation and Rear Entertainment SystemMSRP: $29,99810 mi away
- EX-L 4dr SUVMSRP: $27,5772 mi away
- EX-L 4dr SUVMSRP: $22,490In-stock online
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Collision Avoidance Random False Alarms
DM, 10/23/2021
2020 Honda Pilot EX-L 4dr SUV AWD (3.5L 6cyl 6A)
2 of 2 people found this review helpful
This is a great car overall, but what Honda tried to do with the Collision Avoidance system doesn't work. They should at least give you the option to turn it off because I have random false alarms on this system about every day - especially on two lane roads.
air-conditioning system leaked refrigerant.
Rbiao, 11/02/2020
2020 Honda Pilot EX-L 4dr SUV AWD (3.5L 6cyl 6A)
2 of 2 people found this review helpful
I just bought a new car as a 2020 Honda pilot. The air-conditioning system leaked refrigerant. I went to the dealer to repair it three times. The first time I added refrigerant, the second time I changed the receiver pipe, and the third time I changed the condenser assembly. Is this Honda's New car?
Brake sensor touchy
Betty, 07/30/2020
2020 Honda Pilot EX-L 4dr SUV AWD (3.5L 6cyl 6A)
3 of 4 people found this review helpful
The brake light comes on sometimes when cars coming opposite direction not even in my lane or close then wheel vibrates. Took off the lane thing cause sometimes when moving over to another lane it would come on. Have to turn fan all way up to cool off the car when it’s 95 degrees outside. Steering feels loose. Other than that like the car.it is longer but not as wide as my 2009 pilot was.
- Safety
- Technology
- Performance
- Interior
- Comfort
- Reliability
- Value