We had twins and needed to upgrade in size of vehicle. We will not drive a mini van and SUVs can be too large. We traded in a smaller Mercedes SUV, and we find this FLEX to be more comfortable and more features than our Benz. The Flex is a tremendous option for those who dont want a van but still would like to have a large rear door opening. The Flex is by far the most comfortable driving car I have been in (including Audi, Cadillac and Benz). The seat is comfortable and the arm rests are in perfect spots. We have the adjustable pedals as well which are the icing on the cake. PROS: -size, amazing what you can fit in here. Back seat passengers have amazing leg room -the tech. The backup camera alone is the best camera on a vehicle I have seen. Bright, great field of view and clear. (Cadillac's by comparison are terrible!) the options on this with a simple package are amazing. The Germans are pros at nickle and diming you for every single option that will add $10k to the price of the car when you are done. -comfort - incredible how quiet a bigger vehicle like this is to drive. Steering is not too light, either. -looks. - I know it is subjective, but with the Platinum package with black roof, black 20" rims and black badging, it really looks great )I highly suggest taking a look at this, for the standard package looks a lot different and "cheaper" -features such as the adjustable pedals and power lift gate with the button on the side, rather than on the gate to have to reach up to hit, the folding rear seats that fold flat, and even when up, provide some trunk space (try that Suburbans) -drives smaller than it is. AMAZING turning radius, better than most cars, makes it easy to park and manuever -AWD system worked very well in the snow and with the traction control, provided a great winter driver -completely changed my view of Ford. The design is incredibly well thought out. Several little things you find and say "well that is clever!" (like the 120 standard outlet in the rear of the center console.) CONS: -Gas mileage is on par with a larger SUV which is to say is much less than a mini van -the memory seat and mirrors, cannot be used while not in park. Come on FORD! I know this is a "safety issue" but that just means i am scrambling to adjust my mirrors and seats as I am going down the road after my wife drives the vehicle (kinda annoying) -sacrifice of not having a minivan, third row access is only by lifting middle seats up (there is an auto button to flip the seat up which is really nice, but cannot operate with a child seat. I believe there is a "captains chair" option for the rear/mid seats, but we have standard bench style) All in all, we love the car and will be keeping this car. It is hard to beat in looks and comfort for the price with the amount of options it actually has.
I have to tell you although I just leased another car it was only because we wanted to experience something different, any vehicle you get a little tired of. That being said I would purchase the flex again in the future. Getting different car helps you compare the benefits and features that you may have taken for granted. The positives: Great legroom in the rear and 3rd row. Good acceleration. Rear sunroof. Great sound system. Lots of space for a smaller SUV. Semi decent gas mileage. Unique color combonations. Rear seats adjust easy. Great for highway driving. Fits easy into the garage. The negative: Ford sync makes navigation and car controls too complicated (I heard they fixed this in the 2016) Navigation not accurate. Lane change warning is not audible only a light. Car storage is not a lot. No place to put you iPhone when driving. No car is perfect just my 2 cents.
Last year a trim piece flew off of my Ford Flex. Let me say that again. A trim piece flew off of my Ford Flex.(its a little plastic piece that goes from the body to the roof of the car by the window) I went to 32 Ford and they said it was the manufacture's fault so they would fix it for free. Then 5 days ago the same piece from the other side flew off. (WOW really pieces of cars just come flying off?) Since 32 ford closed down I went to Beechmont Ford and they charged me $269.29 to get it fixed. I'm confused. Should I ever buy another Ford, Should I ever go back to that dealership, or should I just go back to Toyota where car parts never flew off of my car before?
Was looking for a large, safe family vehicle to replace my minivan that was totalled in Feb of 2015. Found the ford flex. Loved the size, comfort and technology! Hate the gas mileage!! Ford should be ashamed of themselves! If my minivan gets 30mpg on trips - so can the flex! It gets 17!! 17 mpg - pathetic! Anyway - on Thurs Aug 13, on a vacation with my kids in the smoky mountains and the steering starts acting a little strange. No lights or warnings. Stopped to check power steering fluid and figured out its electrical - no fluid! We called 2 ford dealers and were told its fine and get it checked when we get home. Was told there is 1 recall on fuel delivery module - thats it. We continued our day and on the 2nd largest mountain on the entire east coast- Clingmans Dome - the power steering warning lite comes on. It bongs 5 times and BOOM - NO POWER STEERING. None! On a huge mountain. Took all my husband had to wrestle it away from a guard rail - avoid traffic and stop it so we didnt dive off the cliff!!!!! 2 1/2 hours to get a wrecker to bring us off the mtn! 2 traumatized kids that dont want to drive in the flex ever again! 2 hour drive to the Knoxville airport to get a one way car rental because locals wont do a one way rental. Do you know what Ford corporate says??? We would like to say that cars come off the assembly line perfect - but - they dont. Thats why theres a warranty!!!! Are you kidding me?? We could have died - LITERALLY! Will they reimburse me for the car rental? NO. Will they help me get my car back? No! I have to get out of work. My husband must get out of work. We must drive 3 hrs- each way- to get the car. Asked why they dont care that the car almost killed us? No response. Asked if they would be upset if I went on tv to warn others. They said sorry you feel that way. He will call me next week to see if we got the car back. DONT BUY A FLEX! DONT BUY A FORD! I used to like fords! My kids and I will never buy another Ford vehicle! They should be ashamed of themselves!!!!!!!!!