Used 2014 Ford Flex SEL 4dr Wagon (3.5L 6cyl 6A) Consumer Reviews
Used Flex for sale
Horrendous MPG and Bad Customer Service
Mark Hopkins, Torrance, CA, 08/22/2016
Ford Flex SEL 4dr Wagon (3.5L 6cyl 6A)
12 of 23 people found this review helpful
Open Letter to FORD CEO. Dear Mr. Fields; This is 2nd attempt to get your attention. Not surprising since it took 3 letters and 2 phone calls to finally get Ford’s attention when my car rolled off, while in park and unattended. I leased a 2014 Ford Flex SEL. First time with a Ford product. I find your new designs both from Ford and Lincoln to very appealing. Which is what drew me to your company in the first place. As mentioned already, the vehicle was involved in a rollaway accident with less than 5000 miles. When contacted both Worthington Ford (“WF”) and Power Ford (“PF”) dealerships refused to inspect citing “they did not want to get involved.” After multiple attempts to get your customer service attention an Inspection took place at WF over 1 year from the date of the accident. I specifically requested to speak with the inspector wanting to know what tests were conducted as well as any findings. The inspector left the premises without speaking to me and I was promptly sent a form letter denying my claim. No backup provided, no list of tests conducted nor any explanation how a vehicle sitting in park rolled off unattended. For the past year and half I have been irritated by two (2) warning lights on my dash. First, a yellow check engine light which appeared when the fuel fill flap popped off my filler spout. Vehicle was serviced by PF at approximately 30k miles. PF was instructed to make repair and failed to do so, they were more interested in hard selling a set of tires. Next service at WF with approximately 39k miles. I was charged $523.39 to replace the filler assembly. WF indicated that warranty was no longer available for this part as vehicle is above 36k miles but would have been covered under warranty if PF had perform requested repair. Please note, had Ford utilized a simple gas cap in lieu of the filler assembly with flapper then the repair would also be very minor and cheap versus removing the entire fuel tank. Second light, the driver’s side door closing sensor is malfunctioning. As you drive the driver door is “open” warning is constantly flashing, “transmission is not in park” flashes and a tone rings every time vehicle comes to a stop. Google search indicates this is a common problem with this vehicle. Again PF was asked to repair at 30k service, which they again failed to perform. WF stated again would normally be a warranty item but since I have exceed 36k miles the $450 bill is my problem. When I complained to Ford corporate customer service my concerns about the roll off were ignored, I was offered no compensation for warranty repairs I had made to the vehicle paying out of pocket and was only offered to split the cost of warranty items yet to be repaired. Trying to pass onto the customer a $450 repair bill for a faulty door sensor that your company is well aware has performance issues, just because the mileage is slightly over is not going to engender product loyalty. Nor has any other manufacture I have owned cars with ever taken this stance given a similar circumstance. I chose to turn in this vehicle four (4) months early rather than deal your company (or listen to annoying warning chimes ring when I drive). PF, closet dealer to home, refuses to take car in since I didn’t purchase it there. Make appointment at purchasing dealer, WF, to turn car in, fight through 1 hour of LA traffic to arrive 5 minutes prior to appointment time (6pm) to be told you just missed leasing manager. Asked if I would like to make an appointment for tomorrow. My response “I don’t think you know what the word appointment means.” Toss keys to receptionist and leave.
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Sweet Ride
Joe, Los Angeles, CA, 08/31/2017
Ford Flex SEL 4dr Wagon (3.5L 6cyl 6A)
1 of 2 people found this review helpful
One sweet ride,lots of power
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2014 Ford Flex for sale near you
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- SEL WagonMSRP: $9,800391 mi away
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So far, so good
jack storm, Garden City, MI, 11/28/2018
Ford Flex SEL 4dr Wagon (3.5L 6cyl 6A)
1 of 3 people found this review helpful
Bought this car as a replacement for the nice design but poor execution predecessor, Ford Freestyle. Interior is almost identical except for the addition of electronics and high tech. That is something you would expect in going from a 2005 to a 2014 vehicle. Only negatives so far is the outward appearance which looks like a refrigerator box on wheels, an uncrated car, or a hearse AND a transmission that seems a little rough on shifting. Will update this review as time goes on.
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Our favorite Crossover
Mike, Jay, ME, 12/03/2023
Ford Flex SEL 4dr Wagon (3.5L 6cyl 6A)
0 of 0 people found this review helpful
2014 flex sel, with 202a. Has been the best car I ever owned, since my 1979 Granada. Smooth, quiet, and runs as it should every time we drive it. 88k on it now, besides regular maintenance it has needed one gasket, and one emissions control valve. It is a pleasure a drive.
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