Used 2013 Chrysler Town and Country Touring-L 4dr Minivan (3.6L 6cyl 6A) Consumer Reviews
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Transmission defect
gfcarl, Tyler, TX, 10/08/2013
Chrysler Town and Country Touring-L 4dr Minivan (3.6L 6cyl 6A)
38 of 40 people found this review helpful
Our 2013 Town & Country van is great in many ways but the transmission has a noise that is caused by a redesign in the square cut gears. Between 15-20 mph it makes an irritating noise that Chrysler has no fix for. They basically say it is driveable so I have to live with it. The dealership has found that this is common with other new vans on their lot. This noise is persistent and louder than when we first noticed it (7200 miles now). No repair, no replacement, nothing but a continual noise. I would have looked at other vehicles if I had known that this would be an ongoing nuisance.
Just purchased, a few thoughts
jds9571, Fort Worth, TX, 12/19/2013
updated 06/20/2016
Chrysler Town and Country Touring-L 4dr Minivan (3.6L 6cyl 6A)
44 of 47 people found this review helpful
My wife and I just purchased a new 2013, and have under 1,000 miles on it. We compared the Honda Odyssey, Toyota Sienna, and the T&C. We loved the ride of the Honda, the 2nd row leg room of the Toyota, but the likes really stopped there for anything outside the T&C. Options on the T&C are more plentiful for less money (rear entertainment, nav, heated seats...). Of note, the T&C is the ONLY one to offer remote start. The DVD in the Sienna looked like a shotty 3rd-party install, while both the Odyssey and Sienna dashboards felt very poorly and/or cheaply designed. UPDATE 6/2016 So 40k miles in, still no real issues. Complaints are still road noise and rougher ride (could be OEM hard tires however). Fuel mileage isn't the best around town, but good power is a trade off. Have an issue where the nav won't update, paid (yes paid, no free map updates) $150 for an update and the unit would 't accept it, Garmin couldn't figure it out and actually said to have the head unit replaced so they can inspect. Still haven't had the time to do that so no word on how it worked out. Bought an inexpensive HDMI media player that I could plug into the rear 110V power and use an IR extender so I can load a bunch of our movies I put on an SD card, so we don't have to mess with changing DVD's and Disney super long menu intros - so we love the media connectivity! It'd be nice to be able to directly load movies to the HDD, but I'm sure that's to come. Transmission: haven't had problems other than when using Econ mode. Then the reverse to drive and vice versa are delayed and very hard. Coupled with the very low 3-4 (I think) gear shift RPM and no torque, we usually don't use Econ and it's fine - use it for road trips and we get 1.5-2 mpg higher and don't worry about the low speed shifting so win-win there! Stow-N-Go has been great, lots of extra storage on trips if the mid row is up, and rear seats can be configured for nice holding spots or jump seats, whatever way we want. All-in-all very happy!
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Run away from the Navigation System
Floyd Sense, Fayetteville, NC, 07/21/2016
Chrysler Town and Country Touring-L 4dr Minivan (3.6L 6cyl 6A)
17 of 20 people found this review helpful
These are facts, not my opinions. When the car is new, the nav system (Garmin design) is super. It doesn't have voice command function, but otherwise is very good. Eventually, you'll want to update the maps and point-of-interest information with the latest. Chrysler does not sell the updates, you have to go to the source - Navteq (now known as "HERE") and purchase the update for $149 (there is no lifetime update option). That's the same for most nav system updates today, regardless of make and model of your car. For all other makes and models, you just order the update at the Navteq website and they send you a DVD or other media and you apply the update yourself. But, for the 2013 Town and Country equipped with the 430N radio with a code of RBZ (found on lower right hand corner of the radio faceplate), you are forced to go through a strange procedure where you insert a USB drive into the front of the radio, initiate some commands via the radio menu and then the radio is supposed to write info about the navigation package to the USB drive. You then plug that USB drive into your PC and the website analyzes the information (looking for what, is undocumented) and decides whether you need the update. The problem is, many of the radios do not write the info to the USB drive due to some quirk in the radio software. I had the dealer update the radio software to the latest level, but that made no difference at all. Many calls to Navteq and a Chrysler support line got me nowhere. Navteq says that the problem has been reported by many other owners and they sent reports to Chrysler, but with no response. When I raise the issue with Chrysler, they again tell me that they don't sell map updates. For the price of an update ($149), you can purchase a stand-alone unit from Garmin with lifetime free map and POI updates and not have to deal with Chrysler at all.
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Town and Country Tourling L
gmormile, Columbia, SC, 03/18/2013
Chrysler Town and Country Touring-L 4dr Minivan (3.6L 6cyl 6A)
9 of 10 people found this review helpful
Purchased the vehicle June 2012 and have about 12,000 miles on it. Just brought it in to have the transmission module reprogrammed. The recall did a big improvement on the smoothness of the shifting especially in the Econ mode. If you buy this van get as many options as you can afford because they are well worth it. Power folding third seat, twin DVDs, heated first two rows, remote start, Nav, bakup camera, Sirrus.... They are all great. I had a 1997 T&C that my son (and family) is driving it has 175K on it with a replacement tranny 1 year old. For price and performance you can't beat what Chrys offers... well pleased. With the stow and go seats, its a winner.....
Great Van
Paul Clayton, Alpine, TX, 01/16/2017
updated 07/24/2019
Chrysler Town and Country Touring-L 4dr Minivan (3.6L 6cyl 6A)
4 of 4 people found this review helpful
Great all-around minivan. Chrysler may not always have the highest quality interiors, but everything else about this van screams versatility, reliability, and value. The Pentastar V6 is a monster...same base engine in the Charger and the Challenger, among others. Chrysler is the only name in the business that does TWO rows of foldaway seating with Stow and Go. This is my third Chrysler minivan and won't be our last, even though they have changed the name to Pacifica...
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