Used 2020 Chrysler Pacifica Plug-in Hybrid Consumer Reviews
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Great specs but totally unreliable.
Tastie Cereale, 08/12/2021
2020 Chrysler Pacifica Hybrid Limited 4dr Minivan (3.6L 6cyl gas/electric plug-in hybrid EVT)
16 of 16 people found this review helpful
I purchased a 2020 Limited in September of 2020. It is now August of 2021 and Chrysler has sent me an offer to buy back the vehicle after months of my requests that they do so. Problems have included poor electric range, terrible whining and straining sounds, the check engine light coming on when I was 700+ miles from home (prompting Chrysler reps to direct me to leave the vehicle at a rural service center and rent a car to drive home with my two large dogs and belongings), defroster fogging up windows while driving on freeway (has happened multiple times), while driving getting an alarm claiming no hands detected on steering wheel (when both hands were def on the wheel), vehicle auto starting in driveway and getting excessively hot on driver seat floor and on dash though climate was off...the list goes on. I paid a premium for the top trim to have all the safety features. I had researched this vehicle for months, and was really excited about owning it. Many of the features are great, but none of them matter when you can't use the vehicle. Chrysler has been a nightmare to deal with despite this van going to the shop more than 3 times since purchased brand new. I had to fight with them to pay for my rental car when they told me to leave it 700 miles from home. Ruined my trip. I wish this vehicle worked as promised, but it does not. And even worse, Chrysler service centers don't know how to fix anything on it. They will scan for codes and if they don't get a code, or get one they don't understand, they'll simply clear it out of the system and tell you everything is fine if the code doesn't return immediately. My vehicle has been in a service center for diagnostics and/or repairs for approximately 1 month out of the 10.5 months I've owned it. And I have put less than 4k miles on it. It was in the shop for 3 weeks at approximately 1700 miles. I regret buying this vehicle. It's a fantastic concept but it has been poorly executed.
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2020 Pacifica Hybrid died 2 weeks after purchase
Simon, 02/19/2020
2020 Chrysler Pacifica Hybrid Limited 4dr Minivan (3.6L 6cyl gas/electric plug-in hybrid EVT)
64 of 80 people found this review helpful
Unfortunately, there is no review for the 2020 model on Edmunds yet so I'm putting it under 2019. Purchased a Pacifica Hybrid in January 2020 and the car died 2 weeks later while driving it. Had to tow it to dealer. PIM problem with 7 different failure codes. P061B, P062C, P06B4, P0A45, P0C1A and P215B.
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Great so far
North Texas, 12/02/2020
updated 06/06/2023
2020 Chrysler Pacifica Hybrid Limited 4dr Minivan (3.6L 6cyl gas/electric plug-in hybrid EVT)
5 of 5 people found this review helpful
Bought it in March 2020, 9000 miles on it now. Absolutely a fantastic road vehicle, comfortable and very roomy. Actual gas mileage is over 32, much better than that if you charge the battery pack when parked. The Advanced Safety Tech package comes with dual entertainment screens in the back of the front seats, and includes tons of safety features. Well worth the money ($995) when buying. Shifts smoother and drives better than the gas model. The third row seats are Stow and Go so they store under the floor for more storage. Be sure and check the tax incentives when buying new, at least $7500 federal, states also have different ones (Texas - $2500). Very happy with mine so far.
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LOVE THIS VAN!!!
Bunnylv, 06/25/2020
2020 Chrysler Pacifica Hybrid Red S 4dr Minivan (3.6L 6cyl gas/electric plug-in hybrid EVT)
10 of 12 people found this review helpful
I just traded in my leased 2018 Pacifica Hybrid Limited for a 2020 Pacifica Hybrid Limited Red S, which has Ferrari Red seats with a black exterior and a black-out interior and black rims. I loved my 2018 as well, however, it was lacking the Safety Tec and Tri-Pane sunroof....and of course that awesome red and black interior! I had an Odyssey in the past which I also loved, except the gas was a killer, as I averaged about 18 miles per gallon. Now, I can go months sometimes without needing to fill my tank. I average 50 to 70 miles per gallon on a daily basis, except long trips where I am using just gas, however, I still average 28-36 miles per gallon. I don't have kids, just a Doberman, but I love a minivan! And this one is almost bordering on....dare I say it...cool. I have had no issues with either my 2018 or 2020 van. The technology is top notch, the safety features are amazing and it drives very well. But I am no longer the lead foot I used to be in my youth, so maybe if that was the case I would have a different opinion. I also only would buy import cars in the past. The Pacifica is the first domestic car I have bought in over 35 years and it is probably my favorite car ever! I don't love the Chrysler dealerships, as I find them much more difficult to work with than import dealerships, however, I have not had any problems with Chrysler Corp itself. So to summarize, there is much to love about a fully loaded Pacifica Hybrid....it is a luxury car in the form of a minivan, with all the perks and features of a luxury car, but with the addition of space, convenience and great fuel economy. To me, because I am a small female, the only downside is the lack of Stow-n-Go seats, because those seats are very heavy to remove and replace. Perhaps Chrysler will be able to configure the Hybrid with all the features of the gas model, like power 3rd row folding, the vacuum, etc, but that is so minor compared to what you do get in this van already.
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Awesome vehicle
Rdw, 02/25/2021
2020 Chrysler Pacifica Hybrid Limited 4dr Minivan (3.6L 6cyl gas/electric plug-in hybrid EVT)
3 of 3 people found this review helpful
Our second Pacifica and a true winner. ... comfortable, spacious and great looking ... we have hybrid and get gas about once every six months ... no service or issues in first year plus ...
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