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Used 2017 Chevrolet Suburban Consumer Reviews

3.6 out of 5 stars
43 reviews

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We have a limited number of reviews for the 2017 Suburban, so we've included reviews for other years of the Suburban since its last redesign.

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Pros
Cons
4 out of 5 stars

Stupid rear Trunk was useless, I had removed !

Beagles, 07/03/2018
2017 Chevrolet Suburban Premier 4dr SUV (5.3L 8cyl 6A)
12 of 13 people found this review helpful

REAR cargo area was terrible ! I have an electric scooter..with the rear "trunk" it is too high. (My 2015 didn't have the trunk, so I never noticed until after I bought this one) All the groceries roll downhill toward the back door..when you open it everything rolls out onto the driveway!! SO, I found a local guy that does custom car interiors. I showed him a video of a guy on the internet with step-by-step instructions to remove the 3rd seat and the trunk (held in with 2 plasic wingnuts). I hired him to take OUT the rear storage "trunk" and the 3rd seat and install a carpeted board so the floor is flat! Looks nice and the groceries stay IN the truck till we remove them and my Scooter clears the ceiling like my old suburban! I saw the review By  Labrador on 12/10/2017 above..he didn't have to buy a smaller dog crate IF he is willing to remove the stupid trunk! I don't know WHY they did this when most Suburban owners want Cargo area for hauling stuff. stupid idea.

Safety
4 out of 5 stars
Technology
3 out of 5 stars
Performance
5 out of 5 stars
Interior
3 out of 5 stars
Comfort
4 out of 5 stars
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3 out of 5 stars

Disappointed

Labrador, 12/10/2017
updated 06/11/2018
2017 Chevrolet Suburban Premier 4dr SUV 4WD (5.3L 8cyl 6A)
11 of 12 people found this review helpful

Compared to my 2014, I don't like the fact that you can't remove the 3rd row seats to gain extra cargo room. My dog kennel had to be replaced with one 3 inches shorter and does not sit level. The rear bumper slopes downward so no longer serves as a handy shelf when loading or unloading. Minor inconveniences but the kind of details that would keep me from owning my 5th.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
1 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
3 out of 5 stars
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2 out of 5 stars

Loyal Suburban owner regrets this purchase

Patrice Mc, 05/12/2019
updated 05/13/2020
2016 Chevrolet Suburban LT 4dr SUV (5.3L 8cyl 6A)
16 of 19 people found this review helpful

Since I have owned this vehicle I have had more problems with it than all my previous suburbans (which were much older and had many more miles on them) combined! Fortunately, we purchased an extended warranty at the time of purchase but I had problems with the tires and balancing over and over from the time of purchase, A/C System has gone out, vacuum pump on brakes failed and the transmission has gone out. It is not even four years old and I have ~ 72K miles on it . When the brakes and transmission failed it is fortunate that I did not have a tragic accident since there was no warning light or any indication that there was a problem. Additional problems this year when my suburban completely shut down on me! I had to have it towed again, did a lot of reading and research on the internet and found that they had a bulletin out for the negative battery cable. Told the Chevy service guy but he said there was no problem with my truck, they ran diagnostics and updated something in the software, sent me home. Shut down on me again, had it towed, it was the negative battery cable. Your vehicle can literally shut down on you in the middle of driving! This car has put me into so many dangerous situations with the failures it has had and I no longer trust it.

Safety
3 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
1 out of 5 stars
Value
2 out of 5 stars
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2 out of 5 stars

2016 LTZ used in limo biz has serious problems

Bryan, 08/02/2016
2016 Chevrolet Suburban LTZ 4dr SUV 4WD (5.3L 8cyl 6A)
12 of 14 people found this review helpful

I've owned numerous GM vehicles both for personal and business use and this is the first time I've been disappointed and regretted my purchase. Here are the major problems I have: 1) The audio for navigation instructions randomly turns on although I have the settings (2 of them) for audio instructions is turned off. Once the audio comes on, only way to get it off, is to shut off engine and open car door to reset system. Sometimes this won't work the first time. 2) The A/C compressor frequently makes a loud rattling noise. 3) The transmission occasionally slips from 2nd to 3rd gear. Less serious problems: 1) HUD for navigation system doesn't efficiently display info compared to other HUD I've used. 2) Seat vibration for "close impact" is poorly designed compared to other I've used - the whole passenger compartment can hear when the seat is vibrating it is so loud - other option for "close impact" is an audio alarm, but even at lowest audio setting, it is annoyingly loud. 3) The cabin heat/cooling system often functions weirdly. Often air temperature gets warmer even though temperature controls have not changed. I've never owned a vehicle where I've had to regularly adjust the temperature. Positives: It rides nice, and is comfortable to drive and although acceleration is underwhelming, I do like the mpg the vehicle gets. Lastly, this suburban I own doesn't seem like an anomaly - I've talked to other limo companies with 2015 & 2016 Suburbans or Escalades, and they all have had similar problems. Thus far, I've had vehicle into dealer 3 times, and none of the problems have been fixed since they could not "replicate" the problem. I've now made a video recording of navigation problem, and the A/C is almost always making noise now, so am hopefully the 4th time to dealer will work.

Technology
3 out of 5 stars
Performance
2 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
2 out of 5 stars
Value
2 out of 5 stars
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1 out of 5 stars

Worst vehicle I've ever owned

William Ramcke , 01/07/2020
2017 Chevrolet Suburban Premier 4dr SUV 4WD (5.3L 8cyl 6A)
5 of 5 people found this review helpful

Problem after problem , Gm not willing to help with a vehicle that was at the time 2 model years old . A/C issues at less then 60k , Injector issues from 60k forward mis-fire codes , known issue that would not fix.... Oil pan leak they refuse to fix and quote 2300. to fix at 65k. and lastly 94k miles Transmission Blows up lost 3rd -6th,refuse to assist with this , 6000. to fix ,. At this point we have had the vehicle 28 months still owed close to 50k on a 0.0% loan , Traded it in for a Toyota and take a 24k Negative hit on the suburban but also relieved that the problem vehicle is gone ,and the stress about what would go next is also. Would not Recommend Chevrolet to anyone ,even my enemies ,Customer care is horrible .

Safety
3 out of 5 stars
Technology
4 out of 5 stars
Performance
3 out of 5 stars
Interior
3 out of 5 stars
Comfort
5 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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