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Sadly disappointed

Sam, 10/07/2020
High Country 4dr Crew Cab 4WD SB (6.6L 8cyl 6A)
11 of 11 people found this review helpful

I came from a 2018 to a 2020 both High Country 3500hd diesel. I only have 2500 miles on it and not happy at all, usually put about 75k miles per year on them. Pluses, what I like better; silver color in high country, push button start and keyless entry, power up n down tailgate, bigger, LED headlights, rear view camera, power extending mirrors. DEF fluid on the side of truck instead of under the hood. Negatives, what I hate about it; The engine has a noticeable thump thump thump while in idle that’s louder inside the cab, my 18 didn’t have that at all, super quiet inside so it’s a big difference in noise. I often sleep in the truck and it’s very annoying. Very rattly all over, gear shifter rattles as you drive, steering feels loose and shaky not like the 18 which felt like a regular hydraulic steering. It is much stiffer suspension for everyday driver compared to the 18. Seat belts are not height adjustable, hard for my 5’2” wife, a little low for me I’m 6’2”. The center console is just a huge big open area with no way to keep anything but a 12 pack in there organized. I purchased the $80 organizer tray which works except for it’s above the light and at night it’s completely dark because the light is below it and won’t shine on it. My 18 had a little pocket toward the front to at least have the registration or insurance card handy while the 2020 is just a huge open box. The poor planning and no thought of the light usage or practicality is dumbfounding to me. They got rid of the sun glasses compartment up high center on top. Cameras are worthless. The 18 had a factory installed echo master system, when you hit the turn signal the screen would show that camera, very useful for blind spots. The 2020 won’t do that, only if you have a trailer hooked up but without a trailer they don’t work. But the absolute worse thing about it for me and my type of work is the backup camera, it only has a fisheye view, which some may like because gives you a bigger view but it’s absolutely worthless to use as an actual backup camera. Why? Because it’s not an actual view of the area you need to back-in to, as if you’re going to hit the wall that’s 5 feet away because the fisheye makes it look like it’s next to the truck. Very annoying and not usable to backup. Another thing are the digital gauges, much smaller than the analogs from 18. White rings around the speedo and RPMs and red needles not typical green/blueish Chevy, annoying. CANNOT remove the white speed limit box on the dash screen, 18 you could. Sirius radio station search is less user friendly, when you change the channel it shows the station name but not what’s playing, my 18 would go to the station right away showing the artist playing and you could go all the way up n down until you found an artist or song you liked, rather than have to click twice just to see the info and then twice again to see the next station. Another huge problem is if you have an iPhone that is linked via Bluetooth, is that as soon as it pairs up it will drop your volume all the way down, so when you leave the truck the phone stays on silent. You can sit there and physically raise the volume while in the truck just to see it automatically drop again. Power seat motors are kind of windy, sounds like being forced when going up. Cargo lights should have switch inside bed. They got rid of the power pedal adjustment for 2020. 2 “spotlight” lights on each mirror have no light indicator in the inside to tell you if they’re on or which side is on. You have to cycle through while sitting inside, not very bright so hard to see unless very dark outside. Overall very disappointed, I had high hopes for this truck, I thought it was going to be a continuation and improvement on the 18s but they just changed it all up. Instead of keeping the proven good things. I don’t particularly care for the little wheels in the steering control instead of the up n down buttons the 18 has. If I was coming from a 2004-2015 truck I could see the great benefits but from a 2018 to a 2020 it’s definitely not an improvement. 10 speed feels super smooth but the 2018 did a better job at downshifting and slowing you down while trailering with the exhaust brake on and tow hauling. Now I’m finding myself really having to step on the brakes to slow down off freeway exit ramps. Sorry long review, just wish I may help someone with it, as I wish I woulda saw something along this review before I bought this 2020

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2020 3500 dually LTZ

R Mark hoyle , 01/20/2020
LTZ 4dr Crew Cab LB (6.6L 8cyl 6A)
2 of 2 people found this review helpful

Wow. The ride is smoother than any 2500/3500 I’ve ever ridden in and not far off from my 2016 suburban! I get 18-20mpg with no load at 70. Over 75 it dips to 15 mph quickly. 15mpg is my mixed driving number as well. Haven’t pulled a load yet (1500 miles so far). The 10 speed and the bed step and improved towing numbers was why I went with the Chevy. Getting in and out of the bed to hook up a gooseneck In my other 2010 dually (ram) is a pain so the bedstep is great!the interior is fine with me-does the job and is comfortable the cameras are fantastic. The camera views and radar that lets u see all around the truck is very helpful. It’s huge so parking it isn’t much fun but I bought it to pull my boat and my 48 foot gooseneck toyhauler (20k lbs). So far very happy with this truck. Classic Chevrolet In grapevine Texas is the best dealership I’ve ever bought a vehicle! Ask for Danny Folmer he’s fantastic. PS review after 6mos- the truck needs airbags because it does squat with a load! Shame it doesn’t come with them other has that I’m still very happy with the truck Jan 2020 just pulled a 25k lb trailer 48 ft long 2500 miles round trip the truck handled it with ease. Got 9 mpg but no issues pulling the load or stopping it. Still very impressed with this truck.

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6.6 gas is no slouch

Shane Thomson, 10/22/2020
LT 4dr Crew Cab 4WD LB (6.6L 8cyl 6A)
1 of 1 people found this review helpful

I came from 2017 2500 cummins to this 6.6gas and for all my family does its great. I tow a 33' Rv with a 7800dry weight and i load my 2000lb side by side on a riser in the box with then fuel and a 55gallon water tank and the Gas takes it no problem. I live in alberta and frequent the mountains and other then some real steap grades you dont notice its not diesel. At 60mph or 100kph it sits at 2000rpm in tow haul and never down shifts on mild hills and highway. I do not regret the switch to gas at all.

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