Used 2016 Cadillac Escalade Platinum 4dr SUV 4WD (6.2L 8cyl 8A) Consumer Reviews
Used Escalade for sale
3rd Time Escalade Owner
April, Ashburn, VA, 07/22/2016
Cadillac Escalade Platinum 4dr SUV 4WD (6.2L 8cyl 8A)
45 of 46 people found this review helpful
This is our third Escalade to own. I couldn't be more disappointed in the quality of the car this time. They really cut corners in the interior and it shows from parts coming unglued to the interior leather peeling. On the outside of the car the Crome trim on the door popped off and all four doors trim work between the doors had to be replaced. My car had less than 8k miles and they replaced the transmission. For a vehicle costing almost 100k very disappointed Cadillac. This will be our last.
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2016 Escalade Platinum - WORST PURCHASE EVER!!!!!
VictoriaBC, 08/13/2020
Cadillac Escalade Platinum 4dr SUV 4WD (6.2L 8cyl 8A)
10 of 10 people found this review helpful
We ordered the 2016 Platinum Escalade with every option possible. We spent over $120K (we are in Canada). This thing has been terrible from day 1. Our local dealer here in Victoria, BC (Wheaton, Cadilallac GMC) was no help either, after the sale they didn't give a crap about us! We have a laundry list of things that have gone wrong with it, including the entire AC unit had to be replaced (after going back and forth with the dealer - I self diagnosed the problem after reading forums - and tracked down the parts myself!!! to get them to fix it... it was UNDER WARRANTY - yet I had to do this). The SUV is currently in the shop right now, I was informed yesterday that the repair bill is pushing $8,0000 plus TAX!! The SUV is 4 years old and the extended warranty that I paid $2800 for just expired because it has just over 100km (62,000 miles)! Apparently the front air ride system has failed and it needs a new radiator brakes and rotors.. It has been shifting HARD since day 1 (embarrassing to be honest - it JERKS hard at low speeds) and they just said that its normal... There is nothing normal about it! I called Cadillac, only to be put on hold for 30 minutes I finally opted to leave a message, we'll see if I get a call back. They DO NOT VALUE their customers.. PLEASE DO NOT BUY!!! After reading the other reviews, our problems are very similar, which makes me very concerned for the future of this vehicle. I wish I could have read these reviews before purchasing. I have been a faithful GM customer all of my life (1969 Camaro, 1967 Camaro, 2008 Chevy Duramax 2500, 2009 Hummer SUT, 2012 Cadillac Escalade Hybrid, 2010 Chevy 3500 Duamax Dually, 2016 Cadillac Escalade) After the way I've been treated by GM, I will NEVER BUY or RECOMMEND A GM PRODUCT.
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2016 Cadillac Escalade for sale near you
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- Premium 4dr SUVMSRP: $23,99567 mi away
- Platinum 4dr SUVMSRP: $27,300190 mi away
- Luxury 4dr SUVMSRP: $28,500147 mi away
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Worst Vehicle I Have Owned Next to My 1997 Pontiac
RS, Phoenix, AZ, 04/09/2019
Cadillac Escalade Platinum 4dr SUV 4WD (6.2L 8cyl 8A)
7 of 8 people found this review helpful
My wife really wanted this car after owning a Toyota Sequoia for 6 years (never a problem). I bought the vehicle for her as a birthday present, Platinum Edition. I can say that the vehicle is very beautiful. I like the style on the outside. That's about it. We've owned it for nearly 4 years and it's in the shop about 8x per year for everything under the warranty. They had to replace the computer board a few times as the vehicle just shut down on her. Many things have been replaced on the SUV. We only have 40k miles on the car, but my wife has the serviceman's cell number. It's really not worth the price when you can buy a Toyota, Lexus or BMW and not have to take it to the shop every few months. It's what I expected, but now my wife never wants a Cadillac again. I've talked to other owners and they are not that impressed and have had similar experiences. Highly NOT recommend.
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Electronic nightmare
Chris, Monroe, NY, 10/18/2019
Cadillac Escalade Platinum 4dr SUV 4WD (6.2L 8cyl 8A)
8 of 10 people found this review helpful
Had the 2016 Escalade as a lease. From day one this truck was an electronic nightmare. It spent more time at the dealership and I wasted many, many lease miles bringing it back to the dealership for repair. Liftgate failed far too many times. Battery failed in the first 4 months of ownership. Heat in the back would constantly reset itself to highest temp so the kids would be overheated in the back set. AC failed. I would be driving and the entire console would go out and come back on, with rpms all over the place. Cadillac could never figure out why so it became something I had to deal with. When driving it would feel like steering would go out for a few seconds which was very scary. Had one instance when I could not shut off truck. I had to let it run the entire night until Cadillac could pick it up the next morning. Sensors worked sometimes, other times oversensitive, sometimes not at all. Nothing like going through a toll booth and having truck slam on its brakes every time, thinking I was going to hit something. Cadiallac's answer was to shut off the feature. Some of the issues I honestly could have dealt with had Cadillac been responsible and dealt with the repairs in an honest manner but every time I brought the truck in for one repair, I would leave dealership with another problem so it became nothing but a headache. The Escalade is a beautiful truck, roomy comfortable interior with all the bells and whistles, but honestly with all the problems I had, it does not justify the price. I am now the proud owner of a Lincoln.
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Nice but Not Refined compared to Euro SUV
GM-vs-Euro, Arlington, VA, 05/06/2016
Cadillac Escalade Platinum 4dr SUV 4WD (6.2L 8cyl 8A)
12 of 18 people found this review helpful
The Escalade is a luxury truck in my opinion; even the huge column gear shifter reminds me of a Chevy Truck. Despite the plush seats and upscale interior, the ride has many jitters from road bumps, engine drones, and the transmission drones under acceleration. If you have ever owned a truck then you know what I mean. If you are transitioning from European vehicles you will not like this unrefined beast in many aspects. Despite the unrefined integration of all its bells and whistles, the Escalade makes a strong presence with its huge size, powerful engine, big LED taillights and headlights. Maneuvering into a normal parking spot can be a challenge, especially in an indoor garage. The front, rear, and top down view cameras do help with parking. I love the feature that vibrates your seat to warn you before you back into an obstacle. Road handling is its strength. This beast can handle every road condition because it is really a truck. But riding in a truck with plush seats and interiors still can't trick your senses into believing that you are not in a truck. The high pressure suspension doesn't have very good rebound damping. When the suspension jitters are triggered, it resonates throughout the car. It doesn't give you a muted and dampened ride that you get from an Audi Q7 or Mercedes GL. The GPS and radio has a nice big screen but it is tilted in a strange angle. The buttons are intuitive but again not refined like European or Japanese entertainment systems. Also, I wished the GPS map has a way of displaying on the large LCD dash display while the car is in motion. The Escalade only lets you see small arrows and turn instructions on the dash and on the minimalist HUD display. The audio system has clear sounds, and the interior is quiet enough even when blasting down the freeway at 80mph, as long as the road is smooth and you don't trigger the suspension jitter from poor road conditions. I also like the air vented and massaging seat. The lane departure control that vibrates your seat as a warning is a nice touch. Having owned a Z06 Vette, and now got a chance to experience the Escalade, my complaints about high-end GM products are the same, un-refined interior. Unless you need the SIZE of the Escalade, an European SUV is much nicer to live with.
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