Used 2020 Cadillac Escalade ESV Consumer Reviews
Used Escalade ESV for sale
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We have a limited number of reviews for the 2020 Escalade ESV, so we've included reviews for other years of the Escalade ESV since its last redesign.
Won't start, just click, click, click, click
Tammy, 06/19/2018
2017 Cadillac Escalade ESV Luxury 4dr SUV 4WD (6.2L 8cyl 8A)
19 of 24 people found this review helpful
This is a 2017 Cadillac Escalade ESV buyback. We knew they put a new motor in it. We bought it 14 hours away from home. Then stopped 9 hours away from home for dinner. It would not start back up just click, click , click. Had it towed to the nearest Cadillac dealer, stayed in a hotel, got a rental . Called Cadillac customer service and since we had AAA tow it they refused to help me with anything. ( Hello, I JUST purchased the vehicle a few hours previous.) Went back over to the dealership in the morning with the rental after getting uber to take us to the nearest rental place open on a sunday hoping it would start and it did. Took the rental back, drove straight home did not shut it off at all. Once home we shut it off , then tried to start it again and it would not start just click, click, click. Had it towed to a dealership near us. It would not, not start for them (4 days). I went up and got it. I had e-mailed Cadillac Customer service 3 times by now with no response. I called Cadillac customer service got a case# and was told to e-mail my receipts of being stranded in Toledo Ohio, so I put the receipts in the next e-mail for reimbursement. Afraid to shut it off wherever we went, two weeks later it acted up again. no start, just click, click, click. My guys bumped the bottom of the starter and it started so WE knew it was the starter and the dealership confirmed that 20 miles after the motor was put in they put in a starter ( not told to us when we bought the vehicle) . Back up to the dealership it went. For a week this time. I e-mailed Cadillac customer service again asking for the status of my case# and to advise them the vehicle would still not start intermittently . Still no response from Cadillac customer service. Still it would not, not start for them. I went back up to pick it up. Now today June 19 2018 exactly a month from the day we bought it . It will not start just click click, click. I know if we put it on the tow truck to go back it will jostle the starter and it will start again for them. I called the dealership and they can not send someone to my house. So, I am again stuck with a vehicle I do not dare drive anywhere without leaving it running. Cadillac Customer Service is a Joke. I have a case# and yet still nothing has been done. I have e-mailed them 5 times called 9 times and the only contact I have had from them is from me making the effort to contact them. I have received 1 phone call from them on June 16th(Saturday I was with my children and do not answer my phone) and it was on my voice mail that if I did not contact them by June 18th they were closing the case. I called them and got NO ONE, only a voice mail and I left a message. Still no call back. So I called another # this morning and they transferred me to the same "Senior Rep" for me to leave another voice mail. I received a call on my cell phone which I had told them only to use after 5pm. She "Sheila" the senior customer rep stated they denied my reimbursement and told me to have the dealership near me reimburse me. Then they possibly would reimburse the dealership. WHAT it is not the dealership I am taking it to to be fixed fault that the vehicle stranded me 9 hours from home 5 hours after I bought it . I told her it is not the money, I have the money to cover the hotel, uber, rental, it is the principal that Cadillac is suppose to be the ELITE of customer service !! I asked to have her supr call me. She said it will be 1-2 business days. Then preceeded to tell me that they consider business days as 8 hours a day and it would be before 48 "business" hours that I would receive a call. So, maybe 5-6 days before I get a call and in the meantime I am stuck with a Cadillac I can not depend on !!!!! BEYOND FRUSTRATED !!!!!
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love it but confused
James, 01/13/2019
2016 Cadillac Escalade ESV Premium 4dr SUV (6.2L 8cyl 8A)
10 of 12 people found this review helpful
Before buying the Escalade take it out for a test drive for a day or two! We traded in our 2018 Traverse and bought our 2016 Escalade used. We thought we needed something bigger because we have four girls and one of them is one and a half year old. Needed luggage room so we purchased it. A week later we heard a ticking sound in the engine so we went back to the dealer and they told us that it was normal and they went ahead and change the oil and we didn't hear it anymore. The next morning my wife called me on her way to work and she that said she hears the ticking noise again and I told her well just keep driving it will probably go away. The next day the ticking noise gotten louder to a clunking noise. We took it back to the dealership then they told us that we needed a new engine and it's covered under warranty. We were shocked because the vehicle had ouly 38,000 miles on it. They went ahead and fixed it and replace the engine and they also went ahead and fix the recall that it had. Drove it for a couple weeks and had more power than it had before and then transmission started slipping it seems like. Brought it back they said that it's normal the computer is probably trying to interact with the new engine. We took it again for the 2nd time for the transmission and they cannot find anything. Sometime it will jump back or skip! To make a long story start I went ahead and bought a Mercedes GLC for my wife so she can go to work with and yes we still have the Escalade but it's sits because I travel for work so it really doesn't drive that often unless I'm home. That was the biggest investment we ever made in our life and we are trying to figure out what to do with it. Its is a beautiful truck don't get me wrong that's why I am so upset it's a shame!! 😠Cadillac need to get their stuff together and treat their customers right and build a good quality vehicle.
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2020 Cadillac Escalade ESV for sale near you
3 of 38 listings
- Premium Luxury 4dr SUVMSRP: $36,49949 mi away
- Luxury 4dr SUVMSRP: $35,186182 mi away
- Platinum 4dr SUVMSRP: $45,495160 mi away
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Complete Garbage
Claudette Kolbaska, 04/28/2020
2020 Cadillac Escalade ESV Premium Luxury 4dr SUV 4WD (6.2L 8cyl 10A)
6 of 7 people found this review helpful
We purchased this truck on 12/2/19 and it's been at the dealer 3 times for weeks at a time for the same issue. This truck has been a lemon with electrical issues from the day we purchased. Unfortunately we will never recommend or purchase another Cadillac ever again.
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2016 ESV JUNK! now transm problem
James Hilbrant, 12/19/2018
updated 12/21/2020
2016 Cadillac Escalade ESV Luxury 4dr SUV 4WD (6.2L 8cyl 8A)
5 of 6 people found this review helpful
Here is my update on the second 2016 ESV. The one that replaced the first lemon, the second is still a lemon pile of junk. At just over 40K in miles highway at that, the transmission gave up the ghost. In shop now to replace and guess what the 2019 loaner is the same pile. You can hear the transmission starting to whine at 2800 miles. If you need to spend your money, go with something else non GM. You want to just spend money?? then hide it in savings or a cd until something else comes along. This POS is the biggest waste of my money ever in my life.
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$91,000.00 dollar boat anchor
Scott, 08/28/2019
2016 Cadillac Escalade ESV Platinum 4dr SUV 4WD (6.2L 8cyl 8A)
3 of 3 people found this review helpful
Leased a brand new 2016 Escalade and fast realized that GM is 10 years behind the competition. The info system the Que might be the worst piece of tech ever put in a vehicle. The transmission starting piping out of gear after 20k miles and the engine idle feels as if the engine wants to stall out as it shakes the car. Service techs laugh and say welcome to the Escalade problems. For the money I would suggest any luxury car but the Cadillac brand.
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