Being retired, I was looking for a quite comfortable roomy car with easy to use controls and lots of safety features for my wife and me to use for travel. The Lacrosse fit the bill. I was impressed with all the safety features (love the heads up display) and the ease of use of the entertainment and navigation systems. Most luxury cars don't have touch screens, which to me was a distraction. The simpler the better. The trunk on the Lacrosse is huge so no problems getting luggage stowed. On the road the Lacrosse is very quiet and comfortable with plenty of power when you need it. I was impressed with the overall mileage on the first fill up at 29.4 mpg with a 200 mile trip to PA and the rest mixed driving. Some things I found troubling was there was no sunglass holder in the overhead (can use the space under the shifter, but still...), the visibility is not as good as I would have liked out the front when making turns and parking, and the transmission hunts a bit at low speed going up twisty hills (can shift into manual to smooth out). People complain about the electronic shifter, but I found it easy to use once I got used to it. Overall I find the Lacrosse to fit my needs just fine and look forward to many miles of comfortable quite travel. After 7500 miles the Intellilink display went blank then started a reboot that took two hours. Happened twice in two weeks and took to dealer who found a bad module that would not allow for reading data. Part on order for three weeks and haven't heard back.
I purchased a fully loaded 2017 Lacrosse with the premium trim level and couldn't be happier. I absolutely love the way it rides and handles, especially with the sport setting on. It has so many options I'm having a blast learning them all. It is by far the quietest, best riding, and best driving car I have ever owned. And I think it is the most stylish car on the market, not gaudy but sophisticated in its looks and styling. I tested a number of competitive models from Lexus, Kia, Hyundai, Nissan and Lincoln and they just didn't compare to this car. If you love to drive a luxurious, quiet yet great handling car, with plenty of power I highly recommend you take a look at the Lacrosse! Update 1/17/18 - this is truly the best car I have ever owned. Can hardly believe the mileage I get. I drove to my mothers home and back and, while I admit to taking it easy, averaged over 38 mpg for a 200 mile trip! Unreal! Loving the adaptive cruise control and lane keep assist features as they make the car a pleasure to drive. The adaptive cruise control is a real stress reducer, especially in heavy traffic. Just set it and let the car do the work. Buick has really done an outstanding job with this car.
I have a crimson red premium with the 20" wheels and tires. What a mistake. I drove the 18" version prior to getting mine and it was a floater. This one, equipped with RE97s rides like a go kart. And in sport mode it feels like you have no suspension at all. Now true, I'm a sporting sort of guy for an old geezer, but this car rides harder than a Vette or Z/28 that I've owned and its not in the same universe as my Pontiac G8 GT. At 500 miles I replaced the tires (at my expense) with Continental Extreme Contact DWS 06 and that helped a little. It still doesn't cure the issue that the suspension tuning is way off the charts. It's never still, never smooth. Going to the dealer service dept. tomorrow, but I highly doubt there's anything that can be done as it's just the way the car is. True, big wheels, but still a 40 series tire just like the 19s" on my G8. Why can the G8 ride light-years better on far more aggressive tires (RE-11s)? Other than the above, no complaints. Update: I did take the car to the very helpful dealership because GM wouldn't talk to me unless I did. Checked out 'nothing wrong' and 'to spec'' as expected. I also got a chance to drive another new one with the 20" wheels and tires with the hyper-strut and adaptive damping. It was just as bad if not worse (as it had the OEM RE-97s). I've asked the service manager to run this up the ladder with GM regional service folks to see if we can get engineering to take notice. Hard to believe that they put this car out in the captured test fleet and this wasn't noticed, especially on Detroit streets. Update at 1,300 miles. Now that I'm getting a few miles on it, the suspension isn't quite as brittle as it was before. Just got back from a 500 mile trip to the Detroit Auto Show where cruising at 80 mph up and back I got 30 mpg or just under. Detroit city streets took the edge of of the ride a bit. It's now in the range where I can tolerate it. Comfy seats for long trips and extreme quiet help. I got up there much more rested than past trips. I may end up liking this car after all.
I had turned in my 2015 Impala and was looking for another sedan. I had driven the Chrysler 300 and the Lexus ES 350. My local Buick dealer let me take the Lacrosse for the weekend to give it a thorough test drive. While the car has many positive attributes, there are few major issues that kept me from buying it. First the good: The engine and transmission are a dream and provide smooth, quick, fuel efficient operation. The engine has strong exceleration and utilizes cylinder deactivation on the highway. I achieved an incredible 31 mpg highway which is very good for this size of car. The 8 speed transmission is the best I have ever driven and unlike other 8 speeds, it doesn't hunt back and forth for the right gear. It shifts so imperceptibly, there were many times I had no idea what gear I was in. Very Nice! Lastly, you can order Adaptive Cruise with an 18", 19" or 20" tire so you can get a comfortable, bump absorbing tire without having to be pushed into a package of options that includes hard riding 20" tires. Now the bad: I don't know who they are designing these front seats for but I'm a small guy, 175 lbs and the seat was too narrow for my legs and thighs. I've seen this in Cadillacs as well. Hello GM! Side seat bolsters are for THIGH SUPPORT, not to SIT ON or increase pressure on driver/front passenger legs! The bucket seat width narrows towards the seat back so much that my uppers legs were sitting directly ON the side bolsters. After 20 miles, the backs of my upper legs were hurting from the pressure. This absolutely killed the car for me which is too bad. The seat cushion itself was pretty comfy but the side bolsters were unbearable and my salesman said he had heard the same complaint from other potential customers as well. The next issue was overall quality with the car having a "cheap feel" to it. The rear, fold down seat back would not latch and lock in the upright position. The exposed, stationary latch mechanism attached to the back trunk wall (with grease all over it) was locked in the closed position so it couldn't engage with the seat back. I looked at it for several minutes trying to figure it out but could not get it to release. Looking into the trunk from the rear I saw polyester white foam stuffed in behind the trunk wall and the seat back that was coming loose and falling out. I have no idea where this foam was supposed to go or what it's purpose was. The morning I was supposed to return it, the battery died and I had to charge it. Then an error light came on referring to a transmission problem. This car had only 700 miles on it and cost $43,000 +, you just shouldn't have these kinds of problems! My 15' Impala was perfect and trouble free for the duration of my 24 month lease. It's seats were wide, supportive and comfortable. The car was quiet, and had great build quality and materials. I wish I could take this advanced engine and transmission and put it in the 2017 model I ended up purchasing. The bad thing about the Impala (again, Hello GM!) is I got pushed into a 20" tire to get my adaptive cruise which I will be quickly trading out for more comfortable riding 18" tires. The 20" tires transmit every road imperfection and make for a very hard, uncomfortable ride. I know, they look very cool but to me, it's not worth the sacrifice in comfort. I've researched how the adaptive cruise works and talked to my engineering friends in the auto industry and contrary to popular belief, you can change tire sizes without any problems.
This car has an engine auto stop program in it that shuts off the engine at every stop to save gas. The transmission jerks when it shuts off and starts up. It feels like someone just ran into the rear of the car when it starts up. This program will not let you come to a smooth stop before the engine stops. Then after the engine stops and it needs to start up again to operate the air conditioning, the car jumps ahead when the engine starts up again. Impossible to creep forward slowly. It is very annoying, aggravating and uncomfortable feeling. There is no way one can shut off this auto stop program. If I knew that this was going to happen, I would not have bought this car. Everything else in or on the car is great.