Used 2019 Acura TLX SH-AWD 4dr Sedan AWD (3.5L 6cyl 9A) Consumer Reviews

I’m done with Acura

I have been a loyal Acura customer for the past 19 years and have owned 7 cars. A few TSX and TL’s and TLX. I am having an issue with the paint on my 2019 TLX, San Marino Red. I have had spots that seem to permanently stick to the surface. The dealer has attempted to buff them out, but you can still see them under the paint. Most recently, they buffed the clear coat off several sections and had to re-paint those areas. The service manager agrees that it must be something in the paint, yet Acura Client Services is claiming that it must be hard water spots. I have another Acura RDX parked next to mine which is cleaned with the same water and cleaning supplies and there is no issue. I also never had an issue with previous cars. The rep is trying to say it’s because I had darker cars in the past and never the red. Sounds like a bunch of b.s. instead of investigating this further. I feel something was missed at the factory. I was already missing a part to hold the back folding seat in place. I could literally pick the top of the back seat up and almost pull it out. It was missing the bolt that holds up in place. How could it leave the factory like that? So I don’t have much confidence in the quality aspect of this vehicle right now. Anyway, although I stood strongly behind Acura in the past, This will be my last Acura since I am no longer going to tolerate this lack of customer service and failure to do the right thing for the customer.