3 of 3 people found this review helpful
Unexpectedly Poor Reliability
By va944s on
Vehicle2011 Jeep Grand Cherokee Laredo 4dr SUV 4WD (3.6L 6cyl 5A)
ReviewI have been extremely disappointed in having four warranty issues within one year. I have had to have the following items replaced: torn weatherstripping, radiator, and media center. They have been unable to diagnose an issue with the keyless entry fob not working intermittantly. I contacted the dealer about all of the problems I've experienced and they gave me a Chrysler Customer Service number to contact. The service representative was unable to offer any assistance whatsoever, just wrote down what I've experienced and told me to call back if I had any more issues!
Worst FeaturesThere is a Federal Lemon Law (Magnuson-Moss Warranty Act) that basically deals with various consumer products that suffer multiple repair attempts under the manufacturer's factory warranty which I don't believe is the case here. However, I believe that Chrysler should at a minimum offer discounted extended warranties to consumers that experience as many problems as I have in such a short period of time. One would think they would at least act concerned about customer goodwill after all of the "near death" experiences the company has experienced in recent years:<(
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