2011-'12 Ford Explorer Recalled for Steering Gear Problem | Edmunds.com
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2011-'12 Ford Explorer Recalled for Steering Gear Problem


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Just the Facts:
  • Ford is recalling 395 2011-'12 Ford Explorer SUVs that may have been serviced with a suspect steering gear after September 1, 2013.
  • Due to a software error, if certain component faults were to occur, the steering gear would become locked and would not allow the driver to steer the vehicle, increasing the risk of a crash.
  • Ford said it is not aware of any accidents or injuries as a result of the defect.

WASHINGTON — Ford is recalling 395 2011-'12 Ford Explorer SUVs that may have been serviced with a suspect steering gear after September 1, 2013, the automaker said.

Due to a software error, if certain component faults were to occur, the steering gear would become locked and would not allow the driver to steer the vehicle, increasing the risk of a crash, the automaker said in response to a query from Edmunds.

Ford said it is not aware of any accidents or injuries as a result of the defect.

"It is important to note that the vehicles being recalled are only those that may have received a suspect replacement steering gear after September 1, 2013," the Ford statement said.

Ford told dealers to "check their records to identify any customers who bought suspect parts and to contact those customers about the recall if their information is not already in the Ford system," the automaker said. "We are also requesting our authorized parts distributors check their records to identify customers who bought suspect parts and advise them to visit a local Ford or Lincoln dealer to have the recall performed."

Dealers will install a new steering gear. The recall is set to begin January 24.
Owners can contact Ford at 1-866-436-7332.

No information about the Explorer recall has been posted on the Web site of the National Highway Traffic Safety Administration, a federal agency that oversees vehicle recalls.

Edmunds says: If you own one of the aforementioned Ford Explorers, you'll want to be in touch with your dealer for further instructions if you have not been contacted at this point.

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