Used 2021 Volvo XC60 SUV Consumer Reviews
Used XC60 for sale
You only get One Key!
Unfortunately Unhappy, 12/07/2020
updated 12/08/2022
2021 Volvo XC60 T5 Inscription 4dr SUV AWD (2.0L 4cyl Turbo 8A)
65 of 114 people found this review helpful
The car is nice. BUT, they only give you one full function remote key. The second key, a "key tag", which you can attach a driver profile to, has no buttons on it. You can't remotely lock/unlock, open the rear or activate the panic alarm. How many people have been taught to walk to their car in a parking garage or parking lot with the key in their hand so they can activate the alarm if something is wrong as they approach? You also get a "Care Key" which looks just like a master key but a different color. This key has all the buttons like the master key does but doesn't allow you to set a driver profile. So if your spouse is using the Care Key, they will have to make all their seat, mirror and convenience settings EVERY TIME they get into the car. I think Volvo has made a huge error. What new car have you bought recently that didn't come with two fully functioning remote keys? Of course you can buy a second full function remote key from the dealer at a cost of several hundred dollars more! There are too many other similar cars out there and if I had known I would have been more interested in the Acura RDX or the Audi Q5. I wrote several firm but cordial email to Volvo USA. Ultimately I got back, "Sorry, business decision." I am not able to recommend the Volvo line of cars if their line of thinking is only one of you in entitled to a remote key and your spouse has to make a choice between convenience or safety. So, I'm still mad about the one key thing. Even though I got a second full feature key from the dealer (Thank you Stillman Volvo) my wife still has to set her seat and settings every time she takes the car to work. I've had the car about a year and a half and it rides fine. I've only needed to take it back for two issues- one is still not resolved but it's an annoyance that I'll wait to get fixed again when it's time for service. However I have come to the conclusion that the Sensus navigation/radio/voice command system is horrible. I am so tired of hearing, "please repeat." I had a 2022 loaner and learned that the system had been replaced by a Google driven system. It worked smooth as silk every time so I know its not me. I actually asked if I could have the Sensus system removed and pay to have the Google system installed. I was told it isn't possible and if it was it would cost thousands of dollars. Once my zero percent loan is done I will be looking for a different car. Now two years old and a little less than 18k miles on it. The car runs nice but nothings really changed. I had it in for service and showed the service writer the Sensus system issue. He was at a loss as to why you would use the voice command to change a channel on the radio and it would try to give you navigation directions, usually to a town that I've never heard of ! (It did the same thing for him) He was at a loss to explain it so they did a full software update. It seems to have corrected that problem however the system is still awful. I am so tired of hearing, "Please repeat" I usually end up cursing a storm while my wife is laughing hysterically. So nothing has changed.
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Loved the Volvo XC60
Todd, 11/07/2020
2021 Volvo XC60 T5 Inscription 4dr SUV (2.0L 4cyl Turbo 8A)
13 of 23 people found this review helpful
Great looking. Had all the bells and whistles. Drove fantastic. Definitely my choice in SUVs.
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Nice Vehicle But Needs Improvement
Val, 06/28/2023
2021 Volvo XC60 T6 Inscription 4dr SUV AWD (2.0L 4cyl Twincharger 8A)
4 of 6 people found this review helpful
I traded a 2008 GMC Envoy Denali for a 2021 Volvo XC60. The Volvo has many great features that I enjoy but didn’t previously have on the Denali, like air conditioned seats, front seat extensions, folding side mirrors, and kick open rear gate. But there are also things my 15 year old Denali had that surprisingly are not on the new Volvo. The most important of which are informative tire pressure sensors. Before you jump up to say that the Volvo has these sensors, let me explain the critical difference. When the low air message appears on the dash, the Denali told me exactly which tire is low and the exact amount of air remaining in that tire and each of the other 3 tires. However, as I traveled through remote areas of the Smoky Mountains, the low air message appeared on my Volvo with no additional info to help me make decisions. I didn’t know which tire(s) was low and I didn’t know if it was just a pound or two low, or if it was dangerously low. This is important information as I wind through steep mountain roads at dusk with no town or air pump anywhere for miles. I was horrified that a brand known for its safety features would be so dangerously lacking in this area! The Denali also had an onboard compressor that could have saved me in this situation. The Volvo does not. I should also mention that the Denali of course senses when the air has been refilled in the tire and it automatically resets. The Volvo is not smart enough to come to the same conclusion. It has to be told that air has been added. There are also a few other minor annoyances on the Volvo. I like the Eco driving mode, but I am unable to make it my default option. I have to aggravatingly reset it each time I start the car. The crash avoidance feature is a bit wonky and often activates when I’m already stopped several feet behind a dark colored vehicle. Apparently it gets confused by the color. The rear gate kick feature is also finicky. Sometimes it works and sometimes it doesn’t. The opening to add fluid to the windshield washer reservoir is extremely slow and causes the fluid to back-flow if you try to rush it. The next challenge is trying to close the hood. The only way I could reach the hood to pull it down was to borrow a cane with a hook on the end that I could use to grab the pull loop at the center of the hood. Don’t they test the usability of these features? Their interactive voice system is a joke. If I say “call Joe”, it asks “do you want me to call Joe?” YES! I want you to call Joe since that’s what I asked you to do! Or it asks me to choose from a list of names, none of which are remotely similar to Joe. Grrr! And finally, earlier model years of the XC60 had massage seats, but, alas, that is no longer an option. I would have loved to buy another Envoy Denali with today’s technology, but unfortunately GM’s brainiacs discontinued that awesome vehicle and replaced it with an SUV that is only available with a 3rd row seat. Not everyone carts around a boatload of kids. I wish GM had an option for people like me who never have more than 2 people in the vehicle and instead need the hauling space for home remodeling projects. Their salesmen always suggest that I just fold the rear seats flat. However, the huge gaps remaining between the seats become a never-never land for small items that fall between them. Now that’s really annoying, and not practical at all.
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Fast smooth and sleek
Jamie, 08/25/2021
2021 Volvo XC60 T6 Inscription 4dr SUV AWD (2.0L 4cyl Twincharger 8A)
2 of 4 people found this review helpful
Sweet ride with plenty of go. Turbo plus supercharger gives you everything you need and more. Air suspension and incredible upgraded sound system. Rocking!
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New Volvo
Diane, 10/17/2020
2021 Volvo XC60 T5 Inscription 4dr SUV (2.0L 4cyl Turbo 8A)
11 of 32 people found this review helpful
Beautiful on the inside and out