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Used 2021 Volvo XC60 Consumer Reviews

3.7 out of 5 stars
36 reviews

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4 out of 5 stars

Uncertain times and uncertain about new XC60

DSNS, 07/27/2021
2021 Volvo XC60 T5 Inscription 4dr SUV AWD (2.0L 4cyl Turbo 8A)
4 of 5 people found this review helpful

Ready or not having to learn another computer monitored vehicle can be challenging. Lets just say everything you do with this vehicle is logged on the vehicles computer but troubleshooting and servicing isn't as simple. Only Volvo service department can do ANYTHING to this car.

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5 out of 5 stars

Love this car

MZ, 07/24/2021
2021 Volvo XC60 Recharge Plug-In Hybrid T8 Inscription Expression 4dr SUV AWD (2.0L 4cyl Twincharger gas/electric plug-in hybrid 8A)
5 of 7 people found this review helpful

Awesome car, great comfort, performance & style

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2 out of 5 stars

You only get One Key!

Unfortunately Unhappy, 12/07/2020
updated 12/08/2022
2021 Volvo XC60 T5 Inscription 4dr SUV AWD (2.0L 4cyl Turbo 8A)
65 of 114 people found this review helpful

The car is nice. BUT, they only give you one full function remote key. The second key, a "key tag", which you can attach a driver profile to, has no buttons on it. You can't remotely lock/unlock, open the rear or activate the panic alarm. How many people have been taught to walk to their car in a parking garage or parking lot with the key in their hand so they can activate the alarm if something is wrong as they approach? You also get a "Care Key" which looks just like a master key but a different color. This key has all the buttons like the master key does but doesn't allow you to set a driver profile. So if your spouse is using the Care Key, they will have to make all their seat, mirror and convenience settings EVERY TIME they get into the car. I think Volvo has made a huge error. What new car have you bought recently that didn't come with two fully functioning remote keys? Of course you can buy a second full function remote key from the dealer at a cost of several hundred dollars more! There are too many other similar cars out there and if I had known I would have been more interested in the Acura RDX or the Audi Q5. I wrote several firm but cordial email to Volvo USA. Ultimately I got back, "Sorry, business decision." I am not able to recommend the Volvo line of cars if their line of thinking is only one of you in entitled to a remote key and your spouse has to make a choice between convenience or safety. So, I'm still mad about the one key thing. Even though I got a second full feature key from the dealer (Thank you Stillman Volvo) my wife still has to set her seat and settings every time she takes the car to work. I've had the car about a year and a half and it rides fine. I've only needed to take it back for two issues- one is still not resolved but it's an annoyance that I'll wait to get fixed again when it's time for service. However I have come to the conclusion that the Sensus navigation/radio/voice command system is horrible. I am so tired of hearing, "please repeat." I had a 2022 loaner and learned that the system had been replaced by a Google driven system. It worked smooth as silk every time so I know its not me. I actually asked if I could have the Sensus system removed and pay to have the Google system installed. I was told it isn't possible and if it was it would cost thousands of dollars. Once my zero percent loan is done I will be looking for a different car. Now two years old and a little less than 18k miles on it. The car runs nice but nothings really changed. I had it in for service and showed the service writer the Sensus system issue. He was at a loss as to why you would use the voice command to change a channel on the radio and it would try to give you navigation directions, usually to a town that I've never heard of ! (It did the same thing for him) He was at a loss to explain it so they did a full software update. It seems to have corrected that problem however the system is still awful. I am so tired of hearing, "Please repeat" I usually end up cursing a storm while my wife is laughing hysterically. So nothing has changed.

Safety
2 out of 5 stars
Technology
1 out of 5 stars
Performance
4 out of 5 stars
Interior
4 out of 5 stars
Comfort
5 out of 5 stars
Value
2 out of 5 stars
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5 out of 5 stars

Loved the Volvo XC60

Todd, 11/07/2020
2021 Volvo XC60 T5 Inscription 4dr SUV (2.0L 4cyl Turbo 8A)
13 of 23 people found this review helpful

Great looking. Had all the bells and whistles. Drove fantastic. Definitely my choice in SUVs.

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5 out of 5 stars

Edmunds slipped up a bit on this review

Car Picky , 10/14/2021
2021 Volvo XC60 T8 Polestar Engineered 4dr SUV AWD (2.0L 4cyl Twincharger gas/electric plug-in hybrid 8A)
3 of 4 people found this review helpful

Polestar or Inscription trim are best. AKEBONO brakes on Polestar, not Brembo! Brakes are best in class. It's like a luxury yacht. Electric silent like an EV upon leaving the parking lot or driveway. Real world fuel economy is around 24-25 mpg. Volvo missed an opportunity to really finish this fit with better linear acceleration/transmission and both heated and cooled seats. Summer tires => ventilated seats. The rest is an absolute master class in safety.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
4 out of 5 stars
Interior
4 out of 5 stars
Comfort
5 out of 5 stars
Reliability
4 out of 5 stars
Value
4 out of 5 stars
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