Used 2017 Toyota Highlander Consumer Reviews
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Spencer Rogers, 01/17/2018
2017 Toyota Highlander Limited 4dr SUV AWD (3.5L 6cyl 8A)
18 of 18 people found this review helpful
We have a 2017 Highlander, Limited AWD with the JBL premium sound system. If you have a choice, DO NOT get the JBL system. The Bluetooth system is terrible and EVERY phone call has a terrible ECHO making it unbearable to use. We end up picking up the phone and not using hands free which is a big safety issue and illegal in some states. I have had it to the dealer 4 times for this, and their final response to me this week was that it was a JBL issue and until JBL fixes it for them, there is nothing they can do. "Please be patient with us and we will let you know when it is resolved".
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Transmission Failure at 8,253 Miles - Lemon!
Jay, 01/20/2018
updated 08/02/2019
2017 Toyota Highlander XLE 4dr SUV AWD (3.5L 6cyl 8A)
39 of 41 people found this review helpful
Update: we received a refund after a very long process with the National Center for Dispute Settlement. After a unanimous decision by arbitration board, Toyota was required to repurchase the vehicle under the Minnesota Lemon Law. We purchased a new 2017 Highlander XLE after comparing it to several other vehicles in it's class. Toyota touts quality and safety features as their biggest sales pitch, seems it's there every time we turn on a tv. The transmission problem occurred at 8,253 miles, lucky for my wife, she was at a red light when the transmission failed and nobody was injured. The vehicle was hauled to local Toyota dealer on a flatbed & sat at the dealership for 52 days. We were told by dealer that a "new" transmission was back-ordered from California. After picking up the vehicle I noticed the workorder stated: "part number 30510-48600-84 REMAN ATM and CORE RETURN". Remanufactured parts should not be used to repair a brand new vehicle under factory warranty, which hasn't seen it's first oil change. The day after picking it up I drove the vehicle and very excessive power train noise was present. Vehicle went back the the shop & they replaced both front wheel bearings at 8,392 miles and it sat in the shop another 3 days. Neither one of these repairs should occur on any new vehicle or a vehicle under 100,000 for that matter. Toyota Corporate has been less than helpful & we're currently going through the lemon law process. Toyota has lost another long time customer, if I could rate the 2017 Highlander 0 stars I would.
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Early Review - Good Car, Good Value
Jim, 01/28/2017
updated 01/30/2019
2017 Toyota Highlander XLE 4dr SUV AWD (3.5L 6cyl 8A)
80 of 86 people found this review helpful
I took delivery of this car just a month ago, so this is a preliminary review. I can't comment on reliability, maintenance cost, etc. I haven't owned the car long enough, but my experience with Toyota has always been outstanding. Currently, we only have 750 miles on the car, so most of the "review categories" with respect to reliability & value that I rated "OK or N/A" could not be rated because I haven't driven the car enough. So, disregard those. This car for me was a downsizing. We traded in a 2011 Sequoia SR 5 4WD with 54,000 miles. It had never been back to the dealership after delivery and was trouble free. We purchased the car in November '11, after the '12s were on sale, and walked out the door with the $40,850 sticker price Sequoia for $35K exactly. Anyone who disputes Toyota's resale value, I received $22K for this trade 61 months later and 54K miles later. So the car cost me $213/month. I couldn't have leased it for that price. Additionally, Earl Stewart Toyota in Palm Beach, FL discounted my new Highlander by $2700 off the sticker. No hassle, no haggle. What a great dealership!!!! Now for the Highlander. The XLE for 2017 now comes with blind spot monitoring, radar cruise control & lane departure warning standard. These were not available on XLE trim in 2016. It also comes with start/stop technology & Toyota's new 8 speed transmission. It cost about the same as the 2016 model that didn't have these features. The Highlander is much smaller than the Sequoia, (193 inches vs. 205, and a little smaller in width) and is much easier to drive. There is plenty of space in the front & middle rows. It is the 3rd row and cargo area where most of the space is lost. Space it tight back there compared to the Sequoia for any adult no matter how much the front two rows are adjusted. The only 3 row, mid-sized SUV with a roomier 3rd row was the Honda Pilot, but it's interior design paled in comparison to the Toyota & the advanced safety features I mentioned required taking a high trim level Pilot costing $1000s more than the Highlander. With the third row folder, cargo capacity is generous, though not as large as that of a Honda Pilot. As far as performance is concerned, even though we keep the Highlander in "economy mode", acceleration is plenty brisk, and there is no trouble merging onto a highway. Those who report this car is underpowered are misguided. It's not!!!! It's not a Mustang GT or Corvette fast, but next to the Pilot, CX-9, Pathfinder & MDX, it is class competitive. The interior is very well put together, somewhat elegant, with lots of storage and the leather seats that are very comfortable. The ride is generally supple, especially on smoother roads, but harsher impacts are a little more noticeable than in the Sequoia. The back up camera & navigation work extremely well. So far mileage appears to be better than expected. We drive conservatively, which helps. Doing mostly stop & start, city driving (75 to 80% of the time), with the air conditioner on, Tank 1 yielded 21.5 mpg and tank # 2 returned 22.5 mpg. EPA is 20/26. The start/stop technology works well, but it can be felt. So far, We are extremely pleased with the Highlander. It's perfect for a family of four or five, provided the 5 aren't all adult size individuals. I'll post an updated review in a few months once we have accumulated a few thousand miles. After two years and 18,000 miles, no problems at all. The car exceeds expectations in every way. Highway trips yield a little over 30mpg, pretty impressive for a 300hp AWD SUV. In fact better than my Hyundai Genesis did without all wheel drive.
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Slow & Unresponsive!
Ray, 09/09/2017
2017 Toyota Highlander Limited Platinum 4dr SUV AWD (3.5L 6cyl 8A)
42 of 45 people found this review helpful
I have Leased/Owned a 2012, 2015, and now a 2017 Toyota Highlander V6 AWD Limited Platinum. Even though the 2015 and 2017 models look somewhat similar (...minor changes in the lights) their power-train is completely different. The new engine is good (more power, and yet more efficient) but the new 8 speed transmission is just TERRIBLE! It changes gears too quickly and it seems like the car is always under-powered. When merging onto the freeway, changing lanes, going up-hills, or ... there is a significant lag between pressing the accelerator and the vehicle responding!!! Very disappointing... Much different than my 2015, or even the 2012 model. Also, I get about 19-20 MPG for combined driving (... i do live in a "hilly" area though). I hope this helps!
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Must be a lemon
Joseph, 01/16/2017
2017 Toyota Highlander XLE 4dr SUV (3.5L 6cyl 8A)
41 of 44 people found this review helpful
I purchased the 17 Highlander xle for my wife and the dealer has had the vehicle and put more miles on it than we have . It had a vibration and noise coming from the front end when making left turns . I was called into the dealer 3 different times to recreate the noise for them . The part they said was no good had to be ordered from Japan and they couldn't give me an eta . 22 days later still no word . I would wait until they get parts issues handled before you purchase this car . Interior quality is great but I wouldn't know because I had the car for 5 days before I took it back
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