Used 2015 Toyota Highlander Consumer Reviews
New Highlander - Love to Hate it
The new Highlander is a sharp looking SUV, it has the Toyota quiet ride, handles well on the highway and is still large enough to take care of a mobile family. That said, there are so many nagging issues to drive anyone crazy. The Navigation system, works great when you are in park and not moving-Safety Feature. If you need to change guidance you have to pullover and stop to do it. The system has trouble finding anything because it gets it's data off of a flash drive not Satellite. Bluetooth is the same way, if you pair up to the unit you cannot unpair it while you are moving. Drives you nuts when work calls when you are on the road and cannot go private. Safety Feature. The big light on the dash that says "airbag is on", why not have it light up when it's off so the big orange light isn't on all the time? Safety Feature. Bells and buzzers galore, if you need to leave the hatch open or the rear lift gate, the buzzers never stop going off, like you don't know they are open. Safety Feature. When you park on an incline, make sure your steering wheel is straight before turning off the car. If it isn't the car will not start until you muscle the steering wheel back far enough to release the safety. Safety Feature. Other oddities to be aware of, the rear liftgate is super slow and you can't use human power to open and close it or it will fight you and stop. Safety Feature. The button to operate it from outside works sometimes, good luck. The proximity key fob is very flaky. The button on the door handle to lock and unlock the vehicle does not work a great deal of the time, you need to take the fob out and press the unlock. We manually hit the lock button when we leave the car because the button on the door doesn't work most of the time. Safety Feature? Driving, if you want good pickup and go in a semi-large SUV, this thing has it with the V6. We don't have the AWD option so beware of torque-steer. Accelerate hard to pull out in traffic and turn at the same time be ready for a workout, it will jerk the wheel out of your hand but it will jump when you hit it. One last dig before I go, we got the homelink option to open our garage doors, the transmitter works when you are about 10 feet from your door and no further. My car is a Hyundai and it will work 50 yards away easy and yes, this review is for the wife's car and she loves it. She hates everything I mentioned but she still loves it. We waited a year to buy it and if she waited another 7 months, she wouldn't have, the new 2016 Honda Pilot does not have any of these issues and is awesome at everything else. Update after 18 months: The Entune Infotainment system which controls Nav, Phone, Radio is a huge problem for Toyota. The service department has no fixes other than they reload software if you take it in. It is not just Highlanders it is all Toyotas with Entune. It locks up, freezes and sometimes it won't even power off until you shut the vehicle off. Like I said, the Honda Pilot is the way to go, we've even started talking about the beating we would take trading it in but...
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Thank You Toyota
We purchased a 2015 Platinum back in March to replace an an Enclave with over 140K miles. Loved the Enclave, but my wife just wanted a change so we settled on the Highlander. The car performed flawlessly for 7K miles until it was involved in a front-to-side collision. The entire front end was taken out. This occurred at approximately 40 mph and there were no injuries. The car was repaired and once again performed flawlessly until my wife was hit by a drunk-driver last week. She swerved to avoid a head-on crash and the entire left side was taken out. Both vehicles were traveling at approximately 40 mph, and once again, no injuries. We don't know if this will be repaired or totaled, but either way we will be headed back to the dealer to get a new Highlander as soon as the dust settles. We can't say thank you enough to the folks at Toyota for protecting our family during both of these unfortunate incidents. I know there are a lot of choices out there in this class and price category, but if the Highlander is on your list, safety is a concern, and everything else adds up for you don't think twice.
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- Limited 4dr SUVMSRP: $21,98622 mi away
- LE Plus 4dr SUVMSRP: $14,998In-stock online
- XLE 4dr SUVMSRP: $19,990In-stock online
Keep on buzzing
I can't believe i spent 40k on a new car, with the additional warranties we were promised would cover all electrical issues, only to have this annoying buzzing sound every 15-30 seconds coming from dashboard. I've tried the dealer who finally admits this is an issue because they've lost a couple potential buyers, but it shouldn't have to come to this. Toyota should do the right thing and come up with a fix ASAP. Not a happy customer at all.
Too Many Pages in Manuals.
My greatest complaint is the Manuals for the Highlander and the Navigation with aids are not updated to current models. My Highlander Manual referred me to a page in which the compass was located in the rearview mirror. After an exhausting search of the Manuals I emailed Toyota Customer Service and two days later I get the info that there is not a compass in the rearview mirror. I am sure there are other shortcomings in the over 1100 pages of manual, however, updates should be done when the year changes on the vehicle. On the positive side, the suspension is great, the cabin is quiet, and vehicle as a whole far exceeds any criticism I read before purchasing this vehicle. UPDATE: I remain overwhelmed with the volume of info in the manuals. So many things I have simply given up on as I don't need them for the operation of the vehicle After 2 1/2 years, my assessment remains the same about the manual. During this time I have put over 20,000 miles without the hint of any mechanical failure. There have been "O" repair to this vehicle. In my opinion, it is one of the best, if not the best, SUV on the road. Highly recommended and my next purchase will be the Toyota Highlander.
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Highlander
Look for used market- heavy new price to pay- worth getting a year old
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- Performance
- Interior
- Comfort
- Reliability
- Value