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Used 2016 Tesla Model X 90D 4dr SUV AWD (electric DD) Consumer Reviews

3.8 out of 5 stars
17 reviews

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3 out of 5 stars

What do you get from Tesla when you spend $113,000

Aleksander, North Hollywood, CA, 07/28/2016
Tesla Model X 90D 4dr SUV AWD (electric DD)
65 of 85 people found this review helpful

First, you will get a whole lot of excitement by watching pictures and videos on the Tesla website, while you are waiting for your car to arrive at the dealer. Then, for the first few weeks, you will think and tell everybody that you have the best car in the world… and then, reality sets in. You start realizing that many of those high tech gizmos simply don’t work. But, you understand, that this is a fresh concept car and you almost expect that. So far so good, but then you are going to get seriously shocked when you try to get through the service department appointment desk and eventually the service manager. Honestly, I never, ever, experienced such a bad service in any other cars I have owned, or am currently possessing now, even when the cars were worth a fraction of the $113,000 which I have spent on my Model X 4 months ago. I know that nobody will believe me if I will tell you that today, July 25, I called the Tesla Service Department in Burbank to request another follow up appointment to fix a list of problems (some of them serious safety issues) and was told, that if I was to waive my rights for a loaner car (per my contract) the fastest open appointment is August 25...basically in one month! How many issues does Tesla Model X have for the service department to have to wait for one full month? It didn’t help to get over my disappointment with the car when I had a very unfriendly and rude conversation with the service manager Mr. Mines. I explained to this gentleman my problems and the reason why I asked for the service manager and I got interrupted with “Are you done yet? May I talk now?” Wow! People! For your information...if I called the Maserati dealership (true story), with any problem, I will have an appointment the next day, and I will drive out in a brand new loaner car. That’s service! I wish I never leased my Tesla Model X, simply because I don’t believe that anybody deserves service and should be treated that way.

Safety
2 out of 5 stars
Technology
2 out of 5 stars
Performance
3 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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5 out of 5 stars

BEST SUV / Crossover vehicle EVER!

Johny5, North Miami Beach, FL, 04/21/2017
updated 10/24/2017
Tesla Model X 90D 4dr SUV AWD (electric DD)
7 of 8 people found this review helpful

Hello I have owned my 2017 Tesla model X 90D for 22 days I have over 4000+ miles on it already and driven every terrain except for snow. This vehicle continues to impress and outperforms all other competition (Including my neighbors Lamborghini Gallardo!!!!) I have had zero problems locating superchargers along my route which are totally free! I thought having this car in my apartment on the beach would be a problem but it's totally not since I only have to charge it every other few days and charging is pretty quick. I have autopilot version 8.1 installed and I can honestly say that autopilot is a serious step into the future. 90% of my long term driving now uses autopilot with me only fully driving in construction zones or bad roads or city driving. Its so amazing it probably saved my life! I dozed off one late night driving back from Washington DC to Miami. Autopilot sensed my hands weren't on the wheel and woke me up with a chime all while the car was safely maneuvering thru traffic! This is hands-down the best and safest vehicle that has ever been produced for the public! It compliments aerodynamics and ingenuity so well that the feeling can only be similar to the shock and awe of the Citroen DS of 1955 that paved the way for safer more efficient quality cars. By the way the Tesla has no engine so say goodbye to gas and hello more trunk space! 😱🤗👌

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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5 out of 5 stars

The model x is years ahead of the competition

MHC, Brewster, MA, 10/16/2016
Tesla Model X 90D 4dr SUV AWD (electric DD)
12 of 16 people found this review helpful

I have only had the car a few weeks so I can't attest to reliability but everything else is fantastic. The car is quicker ( without Ludicrous) than my GL 63 AMG Mercedes that I traded in for the car. It handles and rides more comfortably as well. Not to mention 90MPG equivalent versus the 16mpg I used to get. The car is a technical phenomenon-- Teslas driver assistance autopilot is way ahead of Mercedes, Audi and Porsche. Automatic doors are great. The ability to control the car from your phone is best in class. The helicopter bubble windshield has the visibility my wife loved when we test drove the Range Rover but the the tesla drives ten times better than the Rover. There are a few quirky things that are different but clearly the future is here and the model x is it.

Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
4 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
4 out of 5 stars
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5 out of 5 stars

Tesla is changing everything.

ONEANGRYMO, Okemos, MI, 05/18/2017
updated 11/20/2017
Tesla Model X 90D 4dr SUV AWD (electric DD)
7 of 10 people found this review helpful

I got my Model X delivered Dec 30th to my home at 10:00pm. Probably the most exciting new car purchase I have ever made. It is fast, smooth, quiet, and comfortable. Its range is excellent. It is truly the future of transportation. I have had only minor issues, Tesla customer service is first class. Much better than my piece of crap BMW x5. That thing broke down all the time, and the service center locally was a pain to deal with. I am very happy with my purchase. 1 year later update. Awesome car. Some minor issues that Tesla swiftly took care of. Best customer service on the planet. I am still happy with my vehicle. Smooth, quiet, fast, looks great, feels great.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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4 out of 5 stars

Model X-Still Great after 4+ years

George Hawley, 06/07/2016
updated 06/09/2020
Tesla Model X 90D 4dr SUV AWD (electric DD)
33 of 58 people found this review helpful

The Model X is a crossover with motorized hatchback and up to three rows of seats, seven in all, built on the frame of the Model S sedan. It is about 2" longer and 10" higher than the Model S. It inherits the battery-powered drive units from the Model S with three all-wheel-drive configurations: 75D, 90D, and P100D. The number indicates the kilowatt hour energy capacity rating of the big battery pack, the D stands for dual motors and the P indicates the super fast performance model. Like the Model S the X is very quick 0-60, leaving all other comparable SUVs far behind. I have the seven seat, 90D option. With the two third row seats folded flat there is a reasonable amount of storage space. There would be more had the second row seats been designed to fold, which they now do in newer versions. The controls and Autopilot systems are inherited based on Mobileye Corp. software work quite well, but because Tesla broke up with Mobileye, will probably never be improved. Because of its height the X is much easier to get in and out of than the S, especially the second row via the iconic Falcon Wing Doors. The third row has limited legroom, okay for small kids. The self-presenting front doors and spectacular rear doors have sensors to minimize the chance of banging into people or objects. The autopilot software features in current and recent models was developed by Tesla. With 9 cameras, a radar system, 12 ultrasonic sensors and a far more powerful computer than I have, current models promise full self driving capability features as a future option. The windshield rises overhead to provide a spectacular vista for the driver. The rear view mirror in my car is somewhat blocked by the second row middle seat head rest. This is not a problem for taller drivers or the six seat configuration. Newer designs have eliminated this issue. The Model X is a very comfortable car to drive on road trips, although it uses about 15% more energy per mile, depending on speed, than the Model S because it pushes more air and is about 10% heavier. Driving 600 miles a day takes about an hour longer than with the S due to added charging time at the Tesla Superchargers. If the idea of an ultra-safe, super-quick, up to seven passenger car that can park and practically drive itself for $100,000+/- appeals to you, go for it. You will be sporting the Tesla grin every time you get into it. After 4 years and 33, 000 miles, I'm still delighted with the car, not to mention the only things needed at annual service visits are cabin filter, windshield wipers and windshield washer fluid, if you don't take care of those items yourself. The only other routine maintenance that I have done is to buy new tires at 25,000 miles.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
4 out of 5 stars
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