Used 2016 Tesla Model X 90D 4dr SUV AWD (electric DD) Consumer Reviews
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Amazing EV, but Quality & Longevity Are Questioned
Travis W, Woodridge, IL, 10/24/2016
Tesla Model X 90D 4dr SUV AWD (electric DD)
50 of 52 people found this review helpful
Purchased an X in September 2016, coming out of a Model S. The X is more comfortable overall, easier to get in/out of, ride height is better if you like that over a shorter car, etc. The interior is nice, comfortable, and luxurious, but not as fit and finished as other luxury brands on materials (Audi, BMW, Mercedes) - just not quite there yet. The car looks great overall on exterior and the large amounts of chrome do get dirty easily, etc. Decent amount of black molding on car but improvements appearance overall. On quality, ours was delivered with a number of misalignment of panels, doors, and the rear hatch was so bad it had to be disassembled and then replaced to be aligned well. We've had a couple seals the protrude and also severe wind noise from the frameless windows and their seal design a few times. Our car was delivered with an unbolted loose rocking/squeaking driver seat which was unacceptable and fixed. Service with Tesla is very good but is getting less responsive as more cars are produced and on the road. We do also have a few paint issues that are appearing on rear of car and will need to address potentially. Overall, Tesla quality isn't quite there just yet compared to some luxury brands as these issues seem common on many of the Xs out there - but perhaps some new builds are improving as ours was a VIN 8000ish. Having said all that, the car is awesome, drives wonderful, is faster than you need (even as a regular 90D), range is great 99.9% of the time more than you need, and the technology in the car is leagues above other cars as well as just easy to use due to lack of oddly labeled buttons, knobs, etc. The X is an expensive car but saving on gas, the overall utility of it, and comfort do put it up there with other luxury SUVs that are not far off. Our main concern is the quality (mostly resolved now) and longevity that goes along with that. The first 4 years of warranty will be valuable it seems, and Tesla hasn't offered an extended 4 years just yet (but probably will at a cost soon). After 8 years though, will have to see how well the car is holding up, FWDs holding up, etc.
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Why I went back to Tesla
Jules, Bellefonte, PA, 10/23/2016
updated 04/23/2018
Tesla Model X 90D 4dr SUV AWD (electric DD)
42 of 45 people found this review helpful
After writing a bad review about my first Model X and trading it in on an X5 I ended up going back to a newer Model X. I think they have improved quality a lot since my first Model X and I love it. I cannot go back to a gas car anytime soon. Now, in Pennsylvania road trips can be a bit time consuming and you have to plan out your trips more compared to states like California where Superchargers are everywhere, but it's a small price to pay for never having to buy gas again.
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Great vehicle for anywhere that isn't hot
Chris G., Fort Worth, TX, 08/29/2016
Tesla Model X 90D 4dr SUV AWD (electric DD)
24 of 29 people found this review helpful
I was super excited to drive this car. All the hype and hoopla, the superlatives written in the reviews really sold me. I was ready to buy it just looking at it. I live in Texas and test drove the car at around 10:00 AM. The car had been cooling for 5 minutes before I got in so I was immediately disappointed to get in to an overly warm vehicle. I figured we could crank up the A/C and we would be set, no big deal. The only problem was it had already been set to its highest setting. It just could not keep up with the August morning heat in Texas. Read that again. The morning heat. If this vehicle had been sitting in the sun all afternoon it would be unbearable. Actually, it would be nightmarish to me knowing that it would not cool off. To be fair, the car got comfortable at the end of my test drive 30 minutes later. It looks as if they put the same small vents from the Model S in the X which doesn't make sense. If you have a larger volume of area, you need a larger volume of air. Other than this one glaring issue, the car really seemed perfect. I loved the acceleration, the handling, and the interior was amazing. The windshield/panoramic roof is phenomenal. I have children and the second row seats that can slide and tilt forward for third row access was great also.
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Too many problems and poor service
DRD, Potomac, MD, 12/23/2016
updated 12/23/2017
Tesla Model X 90D 4dr SUV AWD (electric DD)
27 of 33 people found this review helpful
I really love the concept of a car built by a start-up from the ground up. However, I am not happy that I spent so much money for a car that has had so many issues plus a service center that schedules repairs 3-weeks out. I am getting used to my Enterprise Ford rental while I wait weeks for backordered parts. I would turn my car in for a full refund if I could.
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Wait until quality improves
Andrew, Huntington Station, NY, 10/20/2016
Tesla Model X 90D 4dr SUV AWD (electric DD)
18 of 22 people found this review helpful
I purchased this car and am so disappointed with the quality of the build. The 2nd day of ownership the drivers door didn't open. The door latch needed to be replaced. They damaged the door when repairing the latch. Another service call. The wipers make noise,there is excessive wind noise, road noise, moisture in the rear tail lights and other problems. There are so many other cars that are more quality and less problems. Forget about getting a service appointment especially if you want a Tesla loaner. That would be well over a months wait.
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