Used 2019 Subaru Ascent SUV Consumer Reviews
Heartbroken
I purchased my 2019 Ascent in March. Took it in for my first oil change and mentioned the squeaking brakes. I was told this was a problem with the Ascents. It took two months for the special grease and it wasn’t the Subaru’s grease but they were giving it a try because they had so many waiting on a fix. I told them about the stuttering transmission and after two days in the shop, they said nothing was wrong. Three days later every light on the dashboard was lit up - check engine, oil temp, eye sight, brakes - I was told it was probably a circuit to drive it to the dealership. Once there - diagnostic said it was the transmission. I was also told that I probably shouldn’t have driven it in. The part for the transmission was once again, on back order. Car was in the shop almost two weeks. During this time, they noticed my air conditioner was right and found a leak - another problem that they were seeing in the Ascents. But, part was on backorder. When I finally got my car back, air conditioner is worse than it was before. This was the prettiest car and it was love at first sight. Now, I’m totally heartbroken over such a disappointment. Never imagined this experience. Subaru was consulted and after 10 days of receiving the notification from the dealership over these problem, they made contact - more smoke being blown trying to convenience me that this is still a good vehicle. I’m sick that I didn’t go back to either the Honda Pilot or Toyota Highlander as I drove both of these over 150,000 miles and never had any problem. Looks definitely deceived me. Don’t make the same mistake.
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Chasing My Land Cruiser...And Closing
Our new Ascent reminds me of our 2006 Land Cruiser in so many ways. Ride is outstanding on 20” wheels, mpg is averaging 24 thus far. So many details like passenger window screens, even a wind screen on the sunroof. It’s the little things that make Subaru a Subaru ( pardon the cliche), but it’s true. Sure, there may be some things that need tweaking as we explore all this SUV has to offer, but we'll cross that bridge when we get to it. Here's one...with 19 cup holders, you'd think there would be one to fit my coffee mug or my 64 oz water bottle. Nope. I just spent 7 bucks on a 32 oz. bottle and now I'm gonna need to carry a cooler to hold the difference. Taking the Ascent on it’s first road trip this weekend and in two weeks, another. I’ll let you know more...later. HERE’S LATER. Two trips now and 2500 miles in the rear view. So here goes.. I’ve discovered an annoying glare in the rear view mirrors on sunny days. It’s a diagonal line, reflecting off the chrome trim on the AC vents. Guessing Subaru needs to tone down the silver or eliminate altogether. Thinking of black tape but that’s tacky. Eyesight works scary great. Yep...the devil is in the details. MPG is spot on. We cruised 400 miles on a tank at 80 mph. Backroads driving averaged 28 mpg. We live on a mountain. Elevation around 2700. Manually downshifting helps tremendously on the brakes. However, the Ascent shifts continuously on the climb. Gonna need to work on shifting uphill. Still waiting on an Apple upgrade to make Waze work on CarPlay. It continually cuts off music and I have to reset. Map system is antiquated. Needs updated to Google Maps and or Waze. I love Waze. Noticed after driving a long distance nonstop, when I fill up there’s a hesitation initially when I start off. Almost think it’s a vacuum sealing the tank. It stops almost immediately, so that’s my take unless the dealer says otherwise. So there you have it...None of these aforementioned items are deal breakers. Just observations I’ve discovered on my rides. Oh, and if you live within 250 miles of my voice...buying from Earl Duff Subaru in Harriman, Tenn is what a dealership should be. Small town dealer, with a personalized experience. Average salesman has been there between 15 and 20 years, and I'm guessing there is only 4. That being said...see Brandon, and or any of the others on staff. You won't be disappointed.
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- Touring 4dr SUV w/7-PassengerMSRP: $21,55527 mi away
- Limited 4dr SUV w/8-PassengerMSRP: $21,90048 mi away
- Premium 4dr SUV w/7-Passenger Convenience PkgMSRP: $16,29934 mi away
Vancouver Washington
My complaint is something that has to do with an accident in my Ascent where while driving on a busy Street in Portland OR a delivery van backed from a private driveway into the right side of my car. Since 1992 this Ascent Limited was number 12 in my ownership of Subaru vehicles and for the most part I have been exceptionally please with all of them. My complaint here is that since I took delivery of this Ascent on July 10th 2018 and my accident occurred on Dec. 21st, 2018 the 2 doors needed to repair my car will not be available until late January 2019. I can't believe that since this vehicle was released for sale in July that there are not parts more readilly available 6 months after the car was put out to the public. Come on Subaru I'm sure you can do better.
- Performance
Poor Gas Mileage
Overall satisfied but gas mileage is not 20 around town as advertised. Try 16 at best. Haven't seen 20 yet on highway ... maybe one day. Also have had message errors with regard to RAB, check engine light .... remains to be seen if it becomes recurring issue like I've been reading about
My Ascent experience
Vehicle is very nice. Smart looking, comfortable, handles well, not too large & it's a 4 cylinder. The interior is interesting. Dash & doors have a cream colored area no matter what color interior. Very upset that I can't get a navigation system unless I order the package that includes the moon roof. I don't want a moon roof & even tho the brochure states the navigational system is optional; it isn't without the moon roof. If I use a cargo carrier or carry a kayak, how much am I going to see thru the moon roof & I'm also afraid it would freak my dogs out. So for me, it's totally useless. But if I want the navigation system, I'm forced to take it. Will have to buy a Garmin & save thousands if I get this vehicle minus nav system & moon roof.
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- Performance
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