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Consumer Reviews for the Subaru Ascent
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Love the car but not the transmission
New Ascent Owner, 01/23/2019
2019 Subaru Ascent Limited 4dr SUV AWD w/7-Passenger (2.4L 4cyl Turbo CVT)
I ordered my Ascent in July 2018 and took delivery of it in mid-September. I love the car. It is comfortable, handles well and is great for my family of 4 plus friends/cargo/dogs or whatever else we need to drive around. Around mid-November, I started to notice the car shuttering at low speed in city traffic and within a few weeks after that, the shutter would be followed by a screeching … that sounded like a cat. This happens nearly every time I drive, because I do mostly city driving. I took the car to the dealership in December, and they could not recreate the shutter/sound, so I took the car back and kept driving. Last week (mid-January 2019), we took the car back, and after nearly a week, they finally heard the sound and felt the shutter. Before that, the service department thought I was crazy. I'm not sure why it took them so long to discover that the problem was real. I believe they were just running diagnostics on the car, and this problem did not pop up in those computer diagnostics. I don't think they ever looked under the hood or checked any of the systems manually to see what the problem might be. Then, They called yesterday to tell me that, upon inspection after feeling the shutter and hearing the screeching, the entire transmission needs to be replaced. So that's great. My new car excitement definitely has worn off. This is our 3rd Subaru (plus my parents have had 4 or 5 of them), and the first time we've had any sort of mechanical problem. I was deciding between the Volkswagen Atlas and this car when we purchased, and I opted for the Ascent because of our excellent Subaru experiences to date. I'm starting to regret that decision. I hope the new transmission fixes the problem and that this doesn't recur.
* Delivery of any kind does not apply to Alaska and Hawaii. Contact the dealer for delivery details, restrictions and costs.