2020 Ram ProMaster City Review
Price Range: $9,900 - $16,995
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Average price: $15,419
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Pros
- Higher payload rating than most rivals
- Large and versatile cargo area
- Engine provides respectable power and efficiency
Cons
- Substantial body roll around corners
- The transmission's shifting can be a bit clunky at times
What's new
- The ProMaster City returns unchanged for 2020
- Part of the first ProMaster City generation introduced in 2015
Overview
Available as either a five-passenger van (called the "Wagon") or a two-passenger cargo van, the 2020 Ram ProMaster City offers a roomy cabin, vast expanses of cargo space, and substantial payload capability for its size and class. While you can't stand upright and move around in the City like you can in the full-size ProMaster (reviewed separately), the smaller van packs a solid punch of utility.
For sale near Ashburn, VA
140 listings
- $15,170good price$1,398 below market
- 73,640 miles
- No accidents, 1 owner, personal use only
- 5 Seats, 21 City / 28 Hwy MPG
- AutoNation Toyota Leesburg (6 mi away)
- Back-up camera
- Bluetooth
- Heated seats
- Tire Pressure Warnin...
- USB Inputs
Close
Located in Leesburg, VA
The following items have been reconditioned on this vehicle: new brakes and all new tires! Popular Equipment GroupHeated Front SeatsQuartz Grey M...
AutoCheck Vehicle History Summary
Accident Free Vehicle: Yes
Personal Use Only: Yes
History Provider: AutoCheck
Title Details: Clean Title
Salvage Vehicle: No
Frame Damage: No
Theft History: No
Lemon Status: No
Free History Report: No
Features and Specs:
24 Combined MPG (21 City/28 Highway)
Listing Information:
VIN: ZFBHRFBB4L6P35336
Stock: L6P35336
Certified Pre-Owned: No
Listed since: 03-14-2026 - 119,906 miles
- Frame damage reported, 2 owners, corporate fleet vehicle
- 2 Seats, 21 City / 28 Hwy MPG
- 1 Auto (8 mi away)
- Back-up camera
- Bluetooth
- Navigation
- Tire Pressure Warnin...
- Parking sensors
Close
Located in Chantilly, VA
AutoCheck Vehicle History Summary
Accident Free Vehicle: Yes
Personal Use Only: No
History Provider: AutoCheck
Title Details: Issue reported
Salvage Vehicle: No
Frame Damage: Yes
Theft History: No
Lemon Status: No
Free History Report: No
Features and Specs:
24 Combined MPG (21 City/28 Highway)
Listing Information:
VIN: ZFBHRFBB6L6R79621
Stock: OAI2068
Certified Pre-Owned: No
Listed since: 03-26-2026
The ProMaster City carries over unchanged for 2020, and that's fine. Its 131.7 cubic feet of maximum cargo space is among the biggest you'll find in a small van. In addition to its cargo capacity, the ProMaster City can carry 1,883 pounds of payload in cargo van configuration, or slightly less in the passenger van.
Getting this van moving is a reasonably peppy and fuel-efficient 2.4-liter four-cylinder engine (178 horsepower, 174 lb-ft of torque) rated at up to 24 mpg combined. On the move, the ProMaster City rides well for a commercial van. But its tall, narrow profile requires taking turns with some caution, which is one reason we don't consider the ProMaster City Wagon an alternative to a five-passenger crossover SUV. Limited safety features and a noisy cabin are other reasons.
Drivers looking primarily for a passenger van should also consider the Ford Transit Connect. Its payload limits are lower, but it offers additional amenities, including two lengths, seven-passenger seating and leather upholstery. The Metris is worth a look, too, for its above-average interior space and good ride quality. But overall, the ProMaster City is a solid option for an affordable, capable small cargo and passenger van.
2020 Ram ProMaster City trim level differences
The 2020 Ram ProMaster City comes as a two-passenger cargo van (Cargo) and a five-passenger Wagon. Both are available in Tradesman and SLT trim levels. The main differences between the two are standard equipment, better seats and a less utilitarian appearance. Compare the 2020 Ram ProMaster City trim levels in-depth.
Which ProMaster City trim does Edmunds recommend?
Your hauling needs will determine whether the Cargo or the Wagon is the best fit, but choosing the SLT trim level is a good idea. It gets you a leather-wrapped steering wheel and the option of heated seats, cruise control and a slightly upmarket appearance package.

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Cost to Drive
Monthly estimates based on costs in Virginia
$202/mo for ProMaster City Tradesman Cargo
ProMaster City Tradesman Cargo
vs
$268/mo
Avg. Midsize Minivan
Reliability
The 2020 Ram ProMaster City has a 3 years / 36,000 miles basic warranty and 2 recalls. RepairPal gives it a reliability rating of 3 out of 5, ranks it #6 out of 24 among Commercial Vans. Below you’ll find our owner reviews.
Reliability Rating by RepairPal
3 out of 5 stars3/5Average
#6 out of 24 among Commercial Vans
RepairPal Reliability Ratings are based on the actual cost, frequency, and severity of unscheduled repairs and maintenance on make/model data for select 2008-2022 vehicles. The reliability of a specific vehicle may vary depending on its maintenance and driving history, model year, trim, and features.
Cost
$821/yr
vs. $851/yr
for Average Commercial Van
for Average Commercial Van
Frequency
1.84x/yr
vs. 1.96x/yr
for Average Commercial Van
for Average Commercial Van
Severity
13.5%
vs. 17.8%
for Average Commercial Van
for Average Commercial Van
powered by RepairPal
Recalls
2 recalls foundChecking if a car has a recall is simple. Just type the car's VIN number into the NHTSA website (https://www.nhtsa.gov/recalls). If there's an unrepaired recall, you'll see it there.
If a recall shows up, just call your local car dealer. They'll know about the recall and will work with the car maker to fix it for free (if the recall happened within 10 years of the car being first sold).
- Recall Number:
- 21V728000
- Manufacturer Recall Number:
- Y71
- Number of vehicles affected:
- 23853
- Defect Description:
- Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster City vehicles. If one or both turn signal lights fail, the flashing rate may not change to warn the driver of the failure. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
- Defect Consequence:
- The driver may be unaware that the turn signals are not signaling their intentions to other drivers, which can increase the risk of a crash.
- Corrective Action:
- Dealers will update the Body Controller Module (BCM) software, free of charge. Owner notification letters were mailed October 28, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is Y71.
- Recall Number:
- 21V147000
- Manufacturer Recall Number:
- Y11
- Number of vehicles affected:
- 4
- Defect Description:
- Chrysler (FCA US, LLC) is recalling certain 2020-2021 Ram ProMaster City vehicles. The Anti-Lock Brake System (ABS) module may have internal damage, which could result in a loss of braking performance or autonomous braking functions.
- Defect Consequence:
- The loss of braking performance or autonomous braking functions can increase the risk of a vehicle crash without prior warning.
- Corrective Action:
- FCA US, LLC will notify owners, and dealers will replace the ABS module, free of charge. The recall began on March 30, 2021. Owners may contact FCA US, LLC customer service at 1-800-853-1403.
Warranty
3 years / 36,000 miles Basic Warranty- Basic Warranty
- 3 years / 36,000 miles
- Drivetrain Warranty
- 5 years / 60,000 miles
- Rust Warranty
- 5 years / unlimited miles
- Roadside assistance Warranty
- 5 years / 60,000 miles
Ram ProMaster City Reviews
Owner Reviews
5(21%)
4(17%)
3(10%)
2(19%)
1(33%)
Most Helpful Owner Reviews
Trending topics
Very underwhelming after 2000 miles
2 out of 5 starsAceadman, 08/20/2019
2018 Ram ProMaster City Tradesman Cargo 4dr Minivan (2.4L 4cyl 9A)
I was looking for a simple small cargo van and after driving the Promaster City, Ford Transit Connect, and small Nissan van, I chose the Ram. I have to say that after 2000 miles of driving it, I am distinctly not impressed.
The transmission seems VERY clunky especially at low speeds. With very light acceleration, at very low speeds, it often seems to almost "sputter" as thought it's … about to stall. For a truck designed for CITY driving, awkward engine performance at LOW speeds is a ridiculous flaw.
Motortrend said it has smooth transmission, but I beg to differ. It feels like it shifts 11 times when accelerating from 0 to 45 from a stop. really awkward and jerky. It really NEVER seems like it's in the correct gear, and I am constantly overriding the automatic transmission downshifting as a rule.
It has a very rough idle when in gear and stopped. I actually took it back to the dealer in the first week because it seemed broken, but they said that's the way it runs. To me, it shakes worse than my 2003 Subaru Forester, a 16 year old car with issues of its own. Putting it in neutral smooths out the idle but it is still worse than you'd expect in any vehicle in 2018.
Cargo space is good and exactly what I need, but it does seem a bit cheaply made. The box seems pretty flimsy when you close any door.
Much has been made of the awkward driving position, and I notice it, but it doesn't really bother me. I can adjust to it.
Air conditioner works well as does defroster. Haven't really used the heat yet.
Rubber gasket on rear door peeled off when pulling something out through the back. I got it back on, but I think that's a bad design.
Side doors work well.
The little "storage" details are all pretty lousy. But that's no big deal to me. Could EASILY be more ergonomic and usable with really minimal thought and work.
The rear brakes are crazy noisy, when it's empty especially. It sounds like they have no pads in the rear and are "scraping" on something rather than slowing the wheels. I thought it might "break in" but did not. If I hadn't had the same issue in the one I test drove, I'd think something was wrong.
All in all, the flaws are workable EXCEPT for the transmission/engine performance. It's really annoying and makes the vehicle NO FUN to drive. in 2018, everything should be fun to drive.
The worst vehicle I have ever owned.
1 out of 5 starsD. R., 06/13/2018
2016 Ram ProMaster City Wagon SLT 4dr Minivan (2.4L 4cyl 9A)
Every time I take it to the shop for repair (2-3 times a year), it’s like buying this piece of junk van all over again. If you like paying way too much for repairs that are needed way too often... needing an alignment as often as an oil change, riding around in seats that are like torture devices, and having a digital transmission that causes whiplash every time it changes gears, then … this is the vehicle for you! Thank you RAM, for ramming me into poverty. Repeatedly. Almost any vehicle will now seem luxurious after this one.
Update!
Had a $2000 fix in May of 2018 to replace the front axel. Don’t know why the axel broke from regular use. Probably just something promasters do.
December of same year: the coolant thermostat crapped out and a replacement thermostat cost $500 by itself.
May 2019- Air vents started misting coolant in at me. Went to dealership to get the heater core replaced ($900) the car promptly broke down on the interstate and I had to get towed back... coolant drenching everything inside and out. EVEN THE SUPER EXPENSIVE REPLACEMENT PARTS ARE TERRIBLY BUILT. The dealership re-‘fixed’.... but left the van in such a mess that I couldn't actually tell whether or not it was fixed (Coolant still dripping on my feet and everywhere). I had to take it to a different dealership where they charged me $130 just to tell me whether the heater core was fixed or not. They claim it is... after having serious questions about why the heater core has no support bracket... turns out the answer is that Ram didn’t make these vans with a support bracket for the heater core. Would have been too expensive for them. Quality control need not apply.
June - 2020 - the slow death of my vehicle and wallet continue.
Sway bar links had to get replaced... somehow one of the replacements even ends up being defective. It's like the pro master city's natural state is to be broken.
Dec 2020- Blinker stopped working. In a normal vehicle this would be a twenty dollar fuse box fix (the relay). But the blinker in the promaster has no fuse or relay. It goes through the computer. Which means what is normally a twenty dollar fix you can do yourself, on this van is of course a five hundred dollar part and you’ll need a mechanic so as not to set off the airbag... replacing the blinker relay on a Ram Promaster means having to replace every other switch on the steering column as well. Thanks Ram.
Under both the seats is an in explicable hole that you can reach quite a ways back under the floor. I don’t know how, but when I drive through rain they fill with water. And stuff starts to mold. Ram promaster goes above and beyond. It’s not just a mechanical hazard, it’s a biological hazard too.
There’s also a new intermittent leak from the dash onto the passenger front seat side floor. Would have assumed it’s to do with the ac, except it’s winter and I haven’t been running the ac. Starting to get the feeling the van is trying to drown itself. Maybe I’ll give it what it wants and drive it into a lake. A Christmas miracle.
What will fall off next? When will the money run out to repair this pothole with wheels? Stay tuned for more exciting adventures in pro disaster city... the anti-herbie.
Promaster City Wagon SLT
5 out of 5 starsLostrminds, 07/11/2016
2016 Ram ProMaster City Wagon SLT 4dr Minivan (2.4L 4cyl 9A)
Sitting at home late one night researching minivans on YouTube. Thank goodness I ran across the Ram Promaster City Wagon. The wife wanted stown'go style mini. That was enough to make me throw up but this van was interesting. We had looked at and drove C, D, H, K & T vans, did I miss any? Sure they had the stuff but they carried the average $33k+ price tag. Two weeks later a new Ram … City Wagon SLT in our drive. A great bang for the buck.
Now owning our Ram Promaster City Wagon SLT for almost 3 weeks now with 2400 miles on the clock. I can say we love it. Ride, handling, gas mileage and interior space is fabulous.
Our wagon had a long list of options from heated seats, backup camera w/ rear audible sensors, fog lamps, aluminum wheels, electric windows and doors (child proof lock outs in rear for windows & doors too), adjustable steering wheel, electric adjustable heated mirrors, rear wiper/washer with defroster and the Uconnect radio which is far superior than our Mylink on our GM. The front overhead storage shelf is Awesome, too. For the cup/bottle holder baby crowd: front doors 2, rear doors 1 and center console 2 that's a total of 8.
Head room, shoulder, leg room up front and back is great. The front doors offer easy access to the front seats which are equipped with turn knobs to adjust seat recliner with lumbar support. Boohoo no lever. Passenger has recliner knob. The rear sliding doors open to expose rear seats that tumble forward in 60/40 fashion. 60 on drivers side 40 on passenger side but are non-removable. Putting our toddler in his car seat with ease, no issues with banging your head, bending over straining your back and easy access to adjust that car seat. Also each rear seating position (3) has the LATCH System to install a child's car seat.
Cabin safety I see front air bags, front bucket seats tagged with airbag equipped and side curtain airbags front and rear, too. I read something about knee protection: not sure if that means airbag or just the design of the lower dash. Other safety items that seem standard on every vehicle I assume need to be stated: antilock brakes, skid control, hill assist.
A personal not on safety I've read the professional reviewers complain of "NO" 3rd row seat: thank goodness! I've witnessed a few highway rear ended accidents in my day and everyone I've witnessed are automobiles that get smashed into the back to the rear window. It is in my personal option a tragedy waiting to happen to place your children or loved ones in a far rear seat/3rd row in any minivan or small SUVs. That could result in your child being (the Bumper) compacted in any type of rear end Collision/accident. As the driver I have a cripple zone in front of me with airbags and a steering to attempt to maneuver but you have limited of no control what so ever when hit from behind. With that in mind why would you place a child in the rear crumple zone! Explain that to me? Why! A quick internet search will qualify my option. Purchase a full sized van, Suv or a bus.
The rear cargo doors are also 60/40 opening to 90 or 180 degrees they offer easy low height access to the rear cargo area which is carpeted with 4 anchoring points and shallow built-in side shelving on both sides. Rear cargo area is roughly 49" between wheels by 52" with seats up and 67" with seats folded. Stack that firewood, carry mulch, toss in the dog or pickup your groceries with no worries of damaging your interior cargo area, no fancy trim just space.
Our gas mileage is averaging 26.8. Nice pickup, great cruising on the highway. Set cruise at allowable speed and the motor and 9 speed automatic handles it nicely. If you want to control your shifts tap the gear selector to manual and take control of that 9 speed gear box.
Handling on the winding roads at posted limit to me is sure footed and pleasant. In our area we have many unpaved, washboard, loose gravel roads it performs satisfactorily stays were pointed. I've driven auto cross in my Alfa, motorcycles, snowmobiles and boats. Is it my Alfa Spider no but it's not a barge either. Fun would be the word with manners.
Interior noise seems to be a topic of concern. It's a van! Well we both think our Ram interior is as quiet as our 2014 Chevy extended super quiet cab. Nice sounding 6 speaker stereo, free satellite radio for a year, flawless Bluetooth hookup and iTunes no problem. Two 12volt plugs between the seats and one in the rear driver side also near the shifter a usb and audio input for your phone.
I personally like the look of the wagon. I've fielded many questions from I suppose similar minded folks at almost every stop: gas station, grocery and even the highway rest area. I'm willing to shown'tell but the wife not so much.
Our dealer was superb out of Warren PA. Hats off to Cory and Troy. Best ever experience I've ever had! Out the door with the exterior and interior protection treatments and a Michelin tire swap w/nitrogen came in rig
Not a fan
3 out of 5 starsMark, 01/30/2018
2016 Ram ProMaster City Tradesman Cargo 4dr Minivan (2.4L 4cyl 9A)
My first review was on 11/1/16 shortly after purchasing this vehicle. I was unsure of my feelings about it but now I can honestly say I do not like this van. one of my complaints early on was the acceleration. It's a peppy vehicle but the gas petal is way to sensitive and acceleration from a stand still is inconsistent. I've had the vehicle long enough to have gotten used to driving it … but sometimes I step on the gas and the van accelerates normally. Other times it moves too quickly and there are times when it seems like it doesn't respond at all. Not a good feeling in busy traffic. Then there is the brake issue I mentioned in my first review. The issue still exists and RAM has no plans to do anything about it. I guess it's not an expensive enough vehicle for them to care about. Every morning when I leave for work my brakes screech like crazy due to the cheap metal they used on the drums and they rust overnight. Either that or the pads have a high metal content and the metal in them rusts. The screeching does go away after driving the vehicle and making a number of stops to "grind" the rust away. On a rainy day I can get thru the screeching period, drive for a while until I reach my destination, get back in the van a few hours later and the brakes screech all over again. This is unacceptable! Since my last review I have realized that this van handles bumps horribly. I have a 12 year old pickup that rides better than this thing. Now I am having electrical/transmission issues and am actually waiting for the local RAM service tech to call me back to arrange to have the van towed for them to evaluate/repair the issue. Maybe it's just my vehicle as I do see positive reviews but I am not happy with it.
We have a limited number of reviews for the 2020 Ram ProMaster City, so we've included reviews for other years of the ProMaster City since its last redesign.
2020 ProMaster City Features & Specs
Tradesman Cargo
| MSRP (New) Excludes Destination Fee | $24,480 |
|---|---|
| Engine Type | Gas |
| Combined MPG | 24 MPG |
| Cost to Drive | $202/month |
| Seating | 2 seats |
| Drivetrain | front wheel drive |
| Warranty | 3 years / 36,000 miles |
Safety
Our experts like the ProMaster City models:
- Electronic Stability Control
- Helps maintain stability and traction in extreme situations.
- Trailer Sway Control
- Works to correct a swaying trailer and stabilize the vehicle.
- Tire Pressure Monitoring
- Alerts the driver via a light on the dashboard to a possible flat tire.
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