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Used 2019 Ram ProMaster City Consumer Reviews

2.7 out of 5 stars
35 reviews

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We have a limited number of reviews for the 2019 ProMaster City, so we've included reviews for other years of the ProMaster City since its last redesign.

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Pros
Cons
1 out of 5 stars

Not a fun unit to drive

Richard L Kosi, 12/10/2016
updated 12/12/2018
2016 Ram ProMaster City Tradesman SLT Cargo 4dr Minivan (2.4L 4cyl 9A)
16 of 21 people found this review helpful

The Van will not stay in it's lane of travel..The unit pulls to the left into on coming traffic all the time...I have been fighting with Ram/Chrysler on this matter case #30715 and was told by Engineering I had To live with it. I have a new 2015 and and also had a chance to drive a new 2017 and it reacts the same way..( Pulls to the left) If you let go of steering wheel the Van stills pulls to the Left into oncoming traffic as I write this review (12/10/2016). Also the Advertising Brochure state 87.2 inches of cargo length from partition back this not true ..(see page 4 Area D Cargo Area Length...) BS Not there 82"...Drive the van and bring a tape measure... PS Van was also recalled 3 Times already. Not a happy camper...Van is for sale. Up date (06/10/2017) after 13,000 miles van still handles the same. Chrysler still has no fix for the problem. Van still pulls to the left when you let go of the steering wheel. The Van has also lost a hell of a lot of value on the market. Value for your $ Dollar is not there....Suggest you buy something else.... Up date.....I now have 37000 miles on it and it still handles the same..Chrysler still has no fix for the pulling to the left problem... Suggest buying something else...Richard

Safety
2 out of 5 stars
Technology
1 out of 5 stars
Performance
2 out of 5 stars
Interior
1 out of 5 stars
Comfort
1 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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1 out of 5 stars

WORST VEHICLE I'VE EVER OWNED!

Blair, 08/04/2021
updated 08/07/2023
2018 Ram ProMaster City Tradesman Cargo 4dr Minivan (2.4L 4cyl 9A)
5 of 6 people found this review helpful

This vehicle has excessive oil consumption. The engine was recalled on this vehicle year. The dealership claims it's my fault for not maintaining the vehicle (i.e. checking oil every 1,000 miles). I purchased this vehicle new in 2019. As of this review its leas than 2 years old and has less than 21,000 miles. First and last Ram purchase. UPDATE: Total Mileage 43,000: Since my first review, Chrysler recalled the engine on this vehicle. The engine was replaced replaced. Now the engine light clicks on and off. The dealership can't seem to figure it out. The battery died in less than 2 years. ALL the door hinges FAILED and were replaced. The A/C failed after several hours. It was recharged. It has failed again in less than a year. The front and rear suspension FAILED and cost over $3,800 to fix / replace. JUNK! DO NOT BUY!

Safety
3 out of 5 stars
Technology
2 out of 5 stars
Performance
2 out of 5 stars
Interior
2 out of 5 stars
Comfort
2 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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2 out of 5 stars

Good concept with poor execution

Tim T., 07/26/2019
2017 Ram ProMaster City Tradesman Cargo 4dr Minivan (2.4L 4cyl 9A)
3 of 3 people found this review helpful

City vans are a great idea for companies that don't need full size vans for their deliveries. However, for them to be useful they need to be reliable and this vehicle is not. I work for a large healthcare company and all of our branches are experiencing the same problems. Bad coils, transmission failures, and excessive oil consumption problems. FCA makes some attractive products but they have always had reliability issues no matter who owns them. Why is this acceptable to them?

Safety
3 out of 5 stars
Technology
3 out of 5 stars
Performance
4 out of 5 stars
Interior
3 out of 5 stars
Comfort
3 out of 5 stars
Reliability
1 out of 5 stars
Value
2 out of 5 stars
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2 out of 5 stars

Poor Mechanical Quality

Brian, 11/18/2019
2017 Ram ProMaster City Tradesman Cargo 4dr Minivan (2.4L 4cyl 9A)
4 of 5 people found this review helpful

I purchased a 2017 Ram Procity Master, that was one year old from dealership, with 2500 miles. I am a contractor who was looking for a more economical vehicle. It has been a little over a year and 23,000 miles put on. Figured out engine consumes at minimum a quart of oil every 3500 miles and they say it is in spec...BS no new motor should consume oil...now figured out underneath passenger seat everytime it rains the padding gets soaking wet and dealer cannot figure out how water is getting in. On top of that seat is wearing where you normally sit and they will not cover repair...save your and do not buy a Chrysler product, it is junk...

Technology
1 out of 5 stars
Performance
1 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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5 out of 5 stars

I love my new Ram Promaster City van!

Mike Dambroseo, 04/26/2017
updated 10/29/2018
2017 Ram ProMaster City Tradesman Cargo 4dr Minivan (2.4L 4cyl 9A)
11 of 18 people found this review helpful

This is a very well engineered vehicle. I am a 45 year builder and mechanic and have wrenched on them for about the same amount of time. Of the hand full of new vehicles purchased in my life this vehicle surpasses any I have owned or operated. I have fully read the full Edmonds review and they don't compare engineering quality , torque with the 9 speed trans, and economy combined with previous years models and makes! Every thing works and have no quality issues with the Dealership that sold me my vehicle. My sales person Eric Schram at Pinckney Chrysler got me a smoking hot deal so fast and straight up I was in utter shock. He laid out their offer and financing on my trade in deal so simple, how pleased can you be? My current lender wasn't even able to match their timming and opportunity. Thank you all very much!

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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