Used 2019 Ram ProMaster City Consumer Reviews
The penalty box
I have been issued this vehicle as a ‘service’ van. It has been the most uncomfortable van I have had during my career. The driver seat is very uncomfortable after about 45 minutes of driving. The cab is cramped with little storage, none behind the seats. Why Chrysler decided that it wasn’t worth the extra $2.00 to equip this with variable speed intermittent wipers is beyond me. In the 33,000 miles that I have driven it so far, it has been in the shop twice for a bad front stabilizer/sway bar. The 2nd visit today and was advised by the dealership that the part is on back order. I suppose they are on back order because of how many they are replacing? Thankfully our fleet vehicles are rotated out after 80,000 miles. I hope and pray that my company doesn’t make the same mistake of selecting this vehicle again.
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Not a good investment for new small business
Own it for 40 days (820 miles) more then 20 days in service department .5 attempts to solve multiple mechanical issues . Case managers with Chrysler resolution team not responding for more then a week. Before you buying give yourself a favor and research online :"what is the car manufacturer with a lowest reliability rating" and make the decision after . If you buying anyway take two so you can use one while second in service department .
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- Wagon Passenger MinivanMSRP: $9,888322 mi away
- Wagon SLT Passenger MinivanMSRP: $13,500340 mi away
- Tradesman SLT Cargo Cargo MinivanMSRP: $16,917480 mi away
Can't get warranty parts. Stay away
The cooling fan for the motor has a problem the dealership has 2500 parts on factory back order my van has been at the dealership for over a week and still don't know when the parts will be in. Stay away dodge customer service is not doing anything,about this.customer service from dodge sucks.....uses oil regularly stay away it’s not a reliable vehicle.worst vehicle dodge has made. Don’t buy one. They burn oil at less than 10000 miles and dealerships says that’s normal. No fixing this junk
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Ram ProblemMaster
Do yourself a favor and AVOID. I have owned this brand new since 2015. I'm at nearly 60,000 miles and it's been nothing but problems. Bluetooth constantly freezes and so does the radio. Rearview camera sometimes fails to activate. Radiator fan has started to wobble (common problem) Thermostat/cooling sensor has failed (common problem) TPMS monitoring system constantly has problems. License plate light has went out 4 times already.
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Love this Van!!
We love our 2016 Ram ProMaster City - it's now December 2020 with nearly 60,000 miles and has needed very little repairs and runs great. Just a new radiator hose pump or something at one point that was easy to fix. We have outfitted it as a live-in camper van and we absolutely love everything about this van! It's reliable, economical, well-designed and well-built. It's very quiet, and it zips around very quickly, even though we have at least 1,000 pounds of additional weight with all our gear. We have added a fresh water tank, grey water tank, sink, bed/storage, many cabinets, a lithium-iron phosphate battery and isolator, inverter, etc. And it's all delightful. A true friend - Highly recommended!!
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