I purchased my 2014 Nissan Pathfinder SL, 4WD, in June 2014 for my wife who drives it on a daily basis. On November 25, 2015, "I borrowed" the Pathfinder from my wife and while driving it, I noticed the vehicle started shuddering. At first I thought I went over a few potholes or a rough patch in the road. It was definitely noticeable, but I didn't know what it was, or think anything of it. Then it happened again on a perfectly good road and I wasn't going fast. That's when I started paying attention. Well, it happened again. I was driving under 20-MPH at about 1000 RPM...That seemed to be the sweet/sour spot. I was able to replicate the problem a few times on the November 25th. There is no telling how long the vehicle has been doing this, because my wife could drive over a cow and not notice the violent bump. At 27,000 miles, my brand new 2014 Nissan Pathfinder was having transmission problems. WHAT!!! REALLY!!! I drive a 2005 Lexus IS 300 with 128,000 miles and it purrs like a kitten (I love my Toyota). I started researching and looking at different reviews. I pulled the Consumer Report and I even called my friend who bought her 2014 Nissan Pathfinder SV a few months after, me only to find out she already replaced her transmission at 19,000 miles, but started having problems around 3,500 miles. It took her that long to get a replacement, because the dealership kept giving her the run around. They told her "there is nothing they can do about it." To make matters worse, she is now trying to get her transmission replaced again at 22,900 miles, from the same Nissan Service Center. You've got to be kidding me!!! Well, my Pathfinder is currently at Suntrup Nissan, St. Louis, MO and we will see what they say. Note to everyone reading this, keep a record of everything from start to finish and get everything in writing. If they call you, send an email memorializing the conversation. Update to follow.
Here we go again!! In October of 2013 I purchased a brand new 2014 Nissan Pathfinder from Michael Jordan Nissan in Durham, NC. At 2000 miles the transmission did the shutter thing and the transmission was replaced by Michael Jordan service department. Case #15450446 was opened up by Nissan Corporation (useless individuals). I wanted my $32,000 back or a brand new Pathfinder. Corporation would not budge one bit other than upping my warranty on the transmission to 100,000 miles. Still was extremely mad because who wants a brand new car with transmission taken out already at 2000 miles. No way I could sell it! Well guess what, at 18000 miles that transmission went out and this time my wife barely made it to Michael Jordan Nissan without it breaking (making all kinds of noise) down on her. Still corporation would not budge one bit! Service department replaced transmission again and wife was always scared to drive it far on a trip because she was afraid it would break down on her. Well guess what, at 46000 miles that transmission is in Michael Jordan service department right now getting replaced. I?ll be on my 4th transmission at only 46000 miles on car. Case# 20757949 is now opened up and I?m waiting on a response back from them. They better give me my money back or a brand new 2016 Pathfinder. If not, then it might be time to start seeking for a lawyer.
Bought a 2014 Model from Micheal Jordan Nissan in Durham, NC in Oct. 2013! Was told by sales person that the transmission "sudder" issue was fixed on the 2014's. At 1500 miles the sudder issue started happening at around 20 MPH. Took it back they said needed a new transmission. Work with Nissan corp. for 2 weeks and they would not give me a new vehicle or my money back!! Would anyne in their right mind want a brand new SUV with 1500 miles on it with the transmission already replace? DON'T THINK SO!! I'm stuck with this piece of crap because can't trade it and will lose $6000.00 on it and differently can't sell it. Nissan stinks and NEVER AGAIN will I buy another one!!! Honda or Toyota!!
We were so excited to finally purchase our new Pathfinder.
Three days later it started sputtering.
We took it in to the dealer and they said it was the tourque converter, it took 2 weeks to get the part in.
When we got it back it was still doing the same thing.
We took it back in and they said it was the transmission.
They replaced the transmission with a "re-manufactured" part.
The dealership has been fantastic, but trying to get through to the executive Nissan office has been a nightmare.
We are really afraid of what is to come.
I bought this car in anticipation of a cross country road trip for my family last night - Atlanta to Los Angeles - in order to travel to see my father after he required emergency brain surgery. Platinum series, fully loaded, only 25k miles, but $35,000 worth of heartache. Roughly 120 miles into our trip, the car began shuttering at low speeds. When we stopped to refuel 400 miles into our trip, the transmission wouldn't engage when my husband put the car in "Drive." After repeated attempts he finally got the transmission to engage and we were able to "limp it" to the nearest Auto Nation dealer and sit and wait 4 hours for them to open. However, because it is Sunday, the service department is closed. The Atlanta location offered to reimburse me for either a modest (not comparable) rental or a hotel while we wait for an indefinite period of time for our vehicle to be looked at and a determination to be made from there - a kind gesture but hardly the consideration I'd expect given the circumstances and the capabilities of a multimillion dollar netting corporation. After an unexpected 9 hour delay in Memphis (with an 11, 6, 5 year old and 2 month old) we are now back on the road in a rental vehicle that I had to incur the upfront out of pocket cost for (with no idea of when/if a reimbursement will actually occur in addition to the $4k I have the dealership for a down payment). I will also have to modify my trip to be by my father's side in order to coordinate the issue of driving back to Memphis to retrieve my vehicle (which I no longer want) and return the rental vehicle during the company's business hours. All of this is a nightmare in addition to the nightmare that I am already dealing with. As a consumer (and previous Nissan owner) I just expected better. Polite but unhelpful (especially when Nissan is already clearly aware of the issue after reading endless consumer reviews which highlight a week established history of an issue requiring a recall or buyer warning) is not only immoral, but also shameful. My excitement of purchasing my Roadster this summer after so many years of pining for it has now gone out the window. I'll never buy another Nissan and I will caution anyone who will listen to me to avoid doing the same for as long as I have breath and the faculties to communicate. I'm both devastated and disheartened and at less than 24 hours into my purchase, the issue is likely only beginning...