Used 2018 Mercedes-Benz Sprinter Consumer Reviews
Used Sprinter for sale
We have a limited number of reviews for the 2018 Sprinter, so we've included reviews for other years of the Sprinter since its last redesign.
Piece a crap not a van, Not reliable
Stan, 04/01/2016
2015 Mercedes-Benz Sprinter 2500 170 WB Cargo 3dr Ext Van w/High Roof (2.1L 4cyl Turbodiesel 7A)
37 of 43 people found this review helpful
Braking down all the time. i have 30 k and first engine light 8 k they replaced engine and gas paddle wiring connectors, 17 k was driving without power barely making 45mph on freeway for the whole month, replaced water pump and thermostat, now both rear doors holders a not working, Bluetooth stop working at 4.5 k what can i say STAY A WAY AS FAR AS POSSIBLE!!! U buying new car for one reason:( so u hoping drive 100 k without problems).
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Class action law suit
Disappointed Mercedes Benz owner, 06/03/2018
2017 Mercedes-Benz Sprinter 2500 170" WB Cargo 3dr Van w/High Roof (2.1L 4cyl Turbodiesel 7A)
30 of 35 people found this review helpful
Don't buy a sprinter van. We had trouble with our 4x4 van within 1 month. I brought in van 5 times and dealer can't find problem. The van hesitates and skips in all weather, terrains and with/without loads upon acceleration or just driving. We used a loaner sprinter van that was not a 4xr and that one skipped randomly too. Even the guy who sold us the van admitted that "Yeah, we've been having trouble with those vans". We called Mercedes Benz corporate and complained. They gave us the run around with no solutions. Now we are proceeding with a lemon law complaint with our states attorney general's office. It's been a nightmare dealing with Mercedes Benz. They know there is a problem.
2018 Mercedes-Benz Sprinter for sale near you
Showing 3 of 27 listings
- 3500 170" WB Cargo Diesel Cargo Van w/High RoofMSRP: $24,79076 mi away
- 3500 144" WB Cargo Diesel Cargo VanMSRP: $23,995100 mi away
- 2500 144" WB Passenger Diesel Passenger Van w/High RoofMSRP: $32,837183 mi away
See all 27 listings
Don't ever buy one of these !!!
Bruce, 10/16/2018
2015 Mercedes-Benz Sprinter 2500 144 WB Cargo 3dr Van (2.1L 4cyl Turbodiesel 7A)
16 of 18 people found this review helpful
I have 4 of the mercedes sprinter vans and all 4 are the biggest waste of money and down time I've ever had to deal with...excluding the trash I take out every Tuesday night!! Well perhaps that too is better. When a dealer tells you the fuel is contaminated...they really mean they have no idea what's wrong with it. Go ahead and buy one for 55k but hear me out...you WILL spend another 55k just in repairs...sensor this...sensor that blah blah blah. Run to a dodge dealer please!!! Or whomever that makes a better product.
Awesome Van
SprinterBill, 11/04/2016
2016 Mercedes-Benz Sprinter 2500 144 WB Crew 3dr Van (2.1L 4cyl Turbodiesel 7A)
16 of 18 people found this review helpful
I purchased the van for private use and will convert it for use as a camper. It's a great vehicle overall... Love the mileage (29mpg on the freeway) and it's really easy to get it around town especially for a big vehicle.
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Sprinter 4x4 Good van but expensive maintenance
Eric Hibma, 01/17/2016
updated 05/01/2023
2015 Mercedes-Benz Sprinter 2500 144 WB Passenger 3dr Van (2.1L 4cyl Turbodiesel 7A)
30 of 38 people found this review helpful
This is actually a 6 cyl turbo diesel We sold our 2012 Mercedes Sprinter, which we loved, for a 2015 Sprinter 4x4. We needed the 4x4 as we live on a hill that gets icy and snowy in the winter. With 2wd there is so much torque coming from the turbodiesel that even with Blizzak snow tires we had trouble getting out. With the 4x4 this is a true go-anywhere vehicle! By the way, this is a 6 cylinder model, but Edmunds would give that option for writing the review. The 4x4 (which is actually an AWD system that can be engaged or disengaged) is only available with the 6 cyl engine. We have 8 children, so our family vehicle options are very limited. We drove Chevy express vans and they were horrible! This is the best van available for this size family. It is definitely far from perfect, but still the best available. Update 4/2016: We just completed another trip from Michigan to Alabama and had to leave with a freak April snow storm. We had 3 hours of pure ice highways to contend with and had to leave the 4x4/AWD system engaged on the highway all the way south to Indianapolis. It worked great even when having to pass in the ice and snow and held the van stable even though our snow tires are put away for the season. 4/2017 update. 34,000 miles in and the van has been great. Had a failure of the auxiliary heaters that was thankfully repaired under warranty, otherwise would have cost a couple thousand dollars. We still love it! We just went to IKEA and could haul everything without having to take out any seats. Pros: -strong, efficient motor -4x4!! -each seat has a head rest -rubber flooring that is easy to clean -comfortable impact-absorbing front seats. -the HID headlights are wonderful for night visibility -heats up quickly in the winter with the auxiliary heater. With the roof height it is ideal for getting the kids' coats off and buckled in their car seats -the crosswind assist is definitely a nice feature that has made driving this on the highway much nicer compared to our 2012 model. -decent towing capacity -good backup camera -great side mirrors with blind spot mirrors. -pass-through cabin so that a parent can get back and forth to help the kids on trips. -finally a USB connection so I can plug in my iphone -excellent gas mileage for such a large vehicle -excellent storage capacity inside the van. Carry-on luggage items fit under the seats! -You can slide large items all the way through the van under the seats (I did have to build a divider to keep our groceries from sliding all the way to the front of the van, but I love that I can fit lumber along the floor of the van even with all the kids loaded up) Cons: -the 4x4 system is quite an antiquated system. When engaged it is awesome, but very hard to get engaged unless the van is on level ground. You need to be going less than 5mph while moving before it can engage (no on-the-fly engaging really). Once engaged this is awesome and we even took this off roading to one of our favorite hikes. It made it through some incredible ruts and washouts that I was not expecting. -the brakes squeal (our 2012 model had the same issue). It is intermittent and not terrible, but still annoying. -only one intermittent setting for the wipers which is just dumb. -there are some rattles as we go down our dirt road. It sounds like a cargo van at times on our dirt road, but still much better than the Chevy did. -radio and sound quality are so-so. Better than the 2012 model. -a very sensitive traction control system. Trying to go through deep snow the van's computer wants to apply the brakes to avoid even the slightest wiggle from the rear end. I want to keep up my speed and maintain forward progress and have to fight the van to go in deep snow sometimes. Now with 4x4 this is much better, and not really an issue any more unless I leave the van in 2wd. Even when turning off traction control if there is rear slippage it will automatically re-engage. This is horribly annoying. -no automatic headlights -I still cannot remove the last row of seating, which is the one you would want to remove the most. The first 2 rows of passenger seating is easily removable with 2 people. The seats are heavy, but they come out through the large slider door well. -we have had intermittent issues of the slider door mechanism freezing in severe cold here in Michigan. It is easy to correct, but it seems like that could be improved. -dealerships are often far away unless you live in a city. The nearest dealerships to us are 1-2.5 hrs away. Update 4/2018: we had failure of the second auxiliary heater and won’t be replacing that as it is no longer under warranty. We have had 2 check engine codes that were due to faulty sensors and repaired under warranty in the past 4 months. We still love this van. I wish they had a 15 passenger version of a sprinter 4x4! 10/2020 Great van given all options. Weakness is still reliability. 87k miles 04/2023. 113k miles. Beware, this thing is extremely expensive to maintain. Parts are extremely costly. Just had to do the wheel bearing knuckles on the front end and parts were $1050 each and to be ordered from Mercedes. Had to replace a hub for the wheels since they use the horrible European mounting for tires. A lug snapped in the hub and a new hub is $1300, just for the part! The van is great when functioning properly, but plan on a huge price tag to maintain.
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