Used 2015 Mercedes-Benz M-Class ML 350 4MATIC 4dr SUV AWD (3.5L 6cyl 7A) Consumer Reviews
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Mercedes Technology, Learn From Lexus
Irwin, Stanfield, OR, 08/08/2016
updated 08/14/2017
Mercedes-Benz M-Class ML 350 4MATIC 4dr SUV AWD (3.5L 6cyl 7A)
24 of 31 people found this review helpful
This is the second ML-350 AWD that I have owned, so my review applies to the 2012 which had engine problems, misfiring and the 2015 which has keyless go technology problems. Both items were reported to Mercedes many times and in both cases Mercedes provided no satisfaction and no ability to find the problem and repair it. On the 2012, near the end of my ownership just prior to trading the car in, Mercedes came out with and performed some sort of software upgrade on the engine and it finally fixed the misfiring. This problem had gone on for almost three years, with Mercedes denying there was a problem and telling me that it was the gasoline I was purchasing which was the same I had used in my many Lexus SUV's for previous 20 years. On my current 2015, the keyless go fails more than it works and the car continues to get confused when there are two keys near the car. My wife always carries, her key to my car when we ride together and the Mercedes keyless go is unable to switch between the keys and work consistently. Recently, we have had a problem, where my wife was in the car and unable to get out, and I was outside with my key and unable to get in, which would have been a disaster in an emergency. The car has been in the shop at least 4 times for this problem, but Mercedes denies there is a problem and will not switch out the computer that handles this part of the technology or has been unable to fix the problem. I have made videos of the failure which I was asked by my service manager at Mercedes to do to proof the failure was happening and there are numerous reports of the problem online, but similar to my engine problem in the 2012, Mercedes is unable or unwilling to address and repair the problem. Other than the problems, we have liked the ML350, and we also own the GLK 350, but I am very unhappy with the way Mercedes addresses their own issues with their Technology. Having been a Lexus owner since Lexus came out with their SUV's and with Toyota before that, the switch to Mercedes has been difficult as their customer service and their ability to make their technology work still needs improvement. Update 8-12-17, In January 2017 Mercedes service replaced the keyless go computer and the keyless go worked correctly for a short time before it started to fail again. Now it has gotten much worse, often will not recognize one of the keys and still does not have the ability to switch between the two keys. Mercedes has a long way to go in being able to service and fix their own technology issues. I have now had this car for 30 months and keyless go still does not work properly.
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Swag
Casey, Chicago, IL, 11/05/2017
Mercedes-Benz M-Class ML 350 4MATIC 4dr SUV AWD (3.5L 6cyl 7A)
7 of 9 people found this review helpful
This car drives like a sports car. Just traded in our 2010 ML350 for this model.
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Gorgeous & Practical
AW, Columbus, IN, 08/14/2019
Mercedes-Benz M-Class ML 350 4MATIC 4dr SUV AWD (3.5L 6cyl 7A)
3 of 5 people found this review helpful
Looking for a stylish family car, we bought a loaded CPO 2015 ML350 with 43k miles in showroom-perfect condition, at half the original price. Absolutely gorgeous inside out, everything looks super rich, design is classy yet modern. MB-Tex seats with texturing, perforation and contrasting stitching look and feel great, love the polished wood panels. Sitting high up in the spacious cabin, it feels exceptional even among luxury cars. RWD-based chassis results in handsome profile with short front overhang, and your right leg’s proximity to transmission tunnel is a reminder of the premium architecture. Tall and spacious inside yet sleek on the outside, always the best-looking car in the parking lot. Great driving position with big windows. Spring-loaded shifter on steering column is super easy to use, and articulated wiper arm that covers almost the entire windshield is a uniquely Benz advantage. Engine is smooth and strong, 7-speed auto has just enough gears for good performance without feeling like a CVT. Steering is very light without much feedback, but offers good drivability once you learn to hold it gently. Ride is creamy smooth yet suitably firm, has a quality feel that makes it fun to drive during ordinary use (not recommended for attacking canyon roads). Rear bench is upright and high off the floor, great for two passengers and quite good for three. This is much comfier than sedans, and while it cannot compete with the bonkers room of minivans, we are happy to trade some space for style. Combined with the large trunk and high viewpoint that allows you to see far ahead, the ML is perfect for family road-trips, gobbling up mile after mile in complete comfort. No major issues over 15k miles, and although you are stuck with premium gas and high maintenance cost, you get exclusivity in return. One year into the ownership, we love it more and more every day!!
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