2025 Mercedes-Benz GLE-Class Consumer Reviews

Name: 2025 Mercedes-Benz GLE-Class Review
Brand: Mercedes-Benz
Rating: 3.6 (55 reviews)

More about the 2025 GLE-Class

3.6

55 reviews

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$60,715

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Prices based on sales in FL thru 6/2/25

Final assembly in USA

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We have a limited number of reviews for the 2025 GLE-Class, so we've included reviews for other years of the GLE-Class since its last redesign.

Bad Experiences with 2025 GLE 350

Chon Lei, 04/13/2025

2025 Mercedes-Benz GLE-Class GLE 350 4MATIC 4dr SUV AWD (2.0L 4cyl Turbo gas/electric mild hybrid 9A)

0 of 0 people found this review helpful

I took delivery of my new GLE 350 in November 2024. Within a month, the right parking brake mechanism malfunctioned, triggering a warning message on the console. I brought the vehicle to the dealership, and they repaired it under warranty. Nevertheless, I am disappointed that a brand-new car experienced such a failure within the first month of ownership. The more persistent issue, however, involves the key fob. Over five months, the battery died four times, with each lasting approximately one month. For the first two occurrences, I replaced the battery myself. After that, I took the car to the dealership twice. On both occasions, they performed diagnostics on the vehicle and the key fob but found no faults. They merely updated the software, replaced the battery, and returned the car to me. The dealership declined to provide a replacement key fob, citing the absence of an error code. I then contacted Mercedes-Benz Customer Care, which has the authority to approve a warranty replacement for the key fob. However, they stated that four failures were insufficient to warrant a replacement. Instead, they instructed me to return to the dealership repeatedly—with no specified threshold for the number of failures required—before they would consider a replacement. This is particularly frustrating given the inconvenience of a non-functional key fob (though there is a workaround to unlock the doors and start the car without the battery). Overall, I am dissatisfied with the quality of the vehicle (given the parking brake malfunction and recurring key fob issues) and with the Customer Care team’s approach, which does not prioritize customer experience. This stands in stark contrast to the service standards of customer-centric companies like Amazon.

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Love

K James, 05/15/2025

2025 Mercedes-Benz GLE-Class GLE 450 4MATIC 4dr SUV AWD (3.0L 6cyl Turbo gas/electric mild hybrid 9A)

0 of 0 people found this review helpful

I’ve owned the ML/GLE 350/450 since they first came out. I’ve had at least 5 of them. I love this car. Has a great ride. Great options. Service is always great. Don’t have anything to complain about. Highly recommend