Lease end on 2014 E350, like the car and decided to purchase the 2016 E400. Love the E400 for the speed and all the options, love the massage seat. Solid car and no problem. Go for the E400, the price difference to E350 is not much.
I bought my 2016 E350 after looking at several luxury makes. The ride, comfort, and features of the car were far superior to any others in its price class. However, an issue with the air conditioning has made owning this vehicle extremely frustrating, and unhappy about my decision to purchase a Mercedes, along with frustration and anger at their response. Here's the issue I'm having -- with no pattern, rhyme or reason, and with no warning, the two air vents on either side of the steering wheel stop blowing cold air, and bring in hot, recirculated air, for about 5-10 seconds. It's a noticeable sensation, and very unpleasant, especially when driving in 98-degree heat! I've brought the car to the dealership three times, leaving it there for a week at a time, and they say they have been "unable to duplicate" the issue. Since this occurs on a non-regular basis, obviously they're not driving it enough to have it occur when they're driving it! I finally contacted Mercedes-Benz USA, and got this explanation from the rep -- "if the dealership can't find a problem, then your vehicle is operating the way it was engineered to do." Please don't insult my intelligence and tell me that a $56,000 vehicle is supposed to have the air conditioning blow hot air through the driver's side vents whenever it chooses! I am going to give them one more chance this week -- supposedly a "technical specialist" is coming to look at it -- and then I'm going to file a claim under the Florida "Lemon Law." This may be an unusual issue, but there needs to be a resolution -- which, in my opinion, is either fix my vehicle correctly, or give me a purchase credit, minus the miles I've driven it, for a new vehicle. What was supposed to be a pleasurable experience in my Mercedes has turned into a big problem. If anyone else out there has had this issue, please post about it! Thank you!
Everything you always wanted in a great driving machine, but riddled with confusing controls. Navigation system overly complicated and difficult to use. Sound system has not on/off button. You can silence it, but it's not easy. MBrace is supposed to work for in car WiFi. Had the car for 6 months and still doesn't work. Trial period now run out. I live far from a dealer and they say I have to go there to fix it. Meanwhile no more trial period. So that's out. But, of course, MBrace keeps calling and sending emails trying to sell me subscription services. NOT.... until they show me it can actually work. Passenger seats sit low in the chassis and make it a bit clumsy to get in and out.... and I'm not a weakling. Final negative is the "eco" fuel saving mode. It turns the motor off every time you stop and keep your foot on the brake. Then it automatically starts the car again when you hit the accelerator. Supposed to save fuel and put the car in a better "mileage" category. The system can not be permanently shut off, and it comes on automatically every time you start the car. Giant pain. Having said all this it's a nice driving and handling touring vehicle with all the blood and guts of a tough German luxury vehicle.... and it's quite comfortable. Don't think I would buy another one of this exact year and model.
Decent car and works great for what it's required for.. would have appreciated if MB had paid more attention to sound insulation . esp. after driving a V8 GL 450 gor the past few years, this seems to have a lot more road noise. The heatinga nd cooling seem to take a lot of time to kick in when compared to other luxury brands
Well, this is my first MB and I must say that after almost 6 months of driving my used (2000 miles when bought) 2016 E350 Luxury AWD, I am very happy with my experience so far. The car (color black) looks classy all the time, and feels like I have a business suit on every time I drive it. I must say that the interior is acceptable, but not much to write home about, but performance is great and steering is responsive. I came from a 2011 Lexus ES 350, so much of the time I feel myself comparing my MB experience to the Lexus. I feel that the acceleration is about the same between the two cars (excellent), but the MB seems to clunk into downshifting when I punch the gas (Lexus was just as responsive, but smoother downshift). No biggie, but something I noticed during my need for acceleration where the Lexus was much smoother. Electronics on the Lexus were not as advanced, so it is not fair to compare the two cars in this category, although the MB's command system is a bit confusing to me at times and is not as intuitive as it should be. I've driven in combined highway and city and the gas mileage has been pretty much as advertised (requires premium fuel). The ride is very comfortable (something I value, thus my selection of the luxury model over the sport). I did have problems rotating the tires on this car the first time around. I typically do this type of maintenance myself and I couldn't break the factory torqued lug nuts loose for the life of me, but an investment in a breaker bar quickly solved this problem. I love getting into this car for road trips and cranking up my favorite tunes on the stereo. Very classy looking car, quiet comfortable ride, tight response. It's not a sports car, but when I want to get up and go and take corners aggressively, it delivers a satisfying experience. Looking forward to driving in the snow and ice and challenging the AWD. Hopefully I will experience continued satisfaction and high reliability going forward. I've driven the car for over 4000 miles now and I'm very satisfied with my purchase. UPDATE AFTER 9000 miles - I still enjoy driving this great looking car. A stranger commented to me a few days ago, saying "great looking car" as we exited our cars in a parking lot. Ride is still tight and quiet. The one thing I continue to experience (but very willing to tolerate) is the kind of jerky motion as you press the accelerator from a stop. Again, my Lexus ES350 was smoother in this regard, but it does kind of give you a more sporty feel in my MB, and I'm ok with it. Bottom line I still really like the looks and feel of driving this car. I feel like I'm in that car commercial (not a Mercedes commercial) where I'm always looking for a reason to get in my E350 beauty and drive it somewhere special. My excitement for this car has not faded one bit. I've done an oil change, tire rotation and inspected the brakes. So far tire tread wear is minimal and wear is even across the tires and brake pads all still look great. I would definitely recommend this car for someone who is looking to ride in style, with the sports car response and capability sitting there patiently just waiting for the driver's queue to engage. ENJOY !!! Update in Snow/ice: Well, after almost 9,7000 miles I had my first opportunity to ride in about 3 inches of fresh snow (still snowing at the time). WOW, this car dug into the snow like I was riding a snowmobile. On a couple of occasions, on clear stretch of road I was a little aggressive with the accelerator just to see how the AWD would respond and boy was I impressed. The car kept on the straight and narrow, dug in and just lunged forward. I'm real happy with performance in the snow and I'll have full confidence in traction and safety going forward if (when) the need ever arises to drive in messy weather again. Of course you always need to be careful when stopping (even with the best AWD and anti-lock braking), so leave plenty of room between you and the cars around you in such weather.