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Used 2016 Mercedes-Benz CLS-Class Consumer Reviews

4.4 out of 5 stars
36 reviews

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We have a limited number of reviews for the 2016 CLS-Class, so we've included reviews for other years of the CLS-Class since its last redesign.

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Pros
Cons
3 out of 5 stars

3 Stars

Dan, 05/10/2019
2013 Mercedes-Benz CLS-Class CLS550 4dr Sedan (4.7L 8cyl Turbo 7A)
18 of 23 people found this review helpful

Car is stunning, inside and out. It is powerful, fun, and got me a lot of compliments. I owned the vehicle for 15 months, and, in that time, had 3 sets of tires on the vehicle (in approximately 18000 miles). Pirelli, Michelin, and Firestone Indy 500’s. Car left me stranded twice after hitting minor road inconsistencies, completely destroying multiple tires and cracking/denting rims. Both times I was going under 40 MPH. Wheels and tires are not cheap... Each time, I watched tons of cars pass me, hitting the same pothole and cruising on by. Unfortunately, this is not only a dangerous but incredibly frustrating and inconvenient. I traded in the car, lost a bunch of money, and got something I don’t have anxiety driving anymore. My buddy’s mom said she had the same issue (same exact vehicle) and switched out as well. I would recommend the vehicle if you live somewhere where the roads are perfectly maintained, if such a place exists. It’s unfortunate, because I have no other complaints about the vehicle at all. Just a heads up, watch out for any inconsistencies in the road!

Safety
3 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
4 out of 5 stars
Value
4 out of 5 stars
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4.88 out of 5 stars

best sedan/coupe I've driven

hgoldstein, 12/30/2012
2013 Mercedes-Benz CLS-Class CLS550 4MATIC 4dr Sedan AWD (4.7L 8cyl Turbo 7A)
23 of 30 people found this review helpful

Tested the Audi s7, BMW 6, Jaguar and then clearly decided on the CLS 4 matic. Incredible design inside and out. Perfect driving in terms of handling, pick up and comfort. Keep getting compliments almost every time I take it for a drive. Could hardly recommend it more highly.

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4.25 out of 5 stars

Beautiful but a little fragile

adm77450, 05/02/2013
2013 Mercedes-Benz CLS-Class CLS550 4dr Sedan (4.7L 8cyl Turbo 7A)
15 of 19 people found this review helpful

Overall very pleased with the CLS. Looks to kill. Really makes a statement. However, does not handle rough roads very well especially with the AMG tire and rim package. Glad I bought the road hazard coverage.

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4 out of 5 stars

First Mercedes

Richard Meese, 12/18/2016
updated 12/27/2017
2016 Mercedes-Benz CLS-Class CLS 400 4dr Sedan (3.0L 6cyl Turbo 7A)
9 of 11 people found this review helpful

A great combination of a sporty car with some practicality of a sedan. All the controls and technology are very intuitive to use. Good engine performance with the V6 turbo. I am a little disappointed in the quality. Had to have the car back for disfunctional passenger airbag. Took 3 months to get the replacement seat. Couple other little issues. Key fob control acts up once in a while - won't open trunk or start car ! MB service is great giving a loaner each time. But I thought MB quality would be ace???

Safety
4 out of 5 stars
Technology
4 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
4 out of 5 stars
Value
5 out of 5 stars
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5 out of 5 stars

ANOTHER WINNING BENZ

ODAT1986, 10/09/2020
2014 Mercedes-Benz CLS-Class CLS550 4MATIC 4dr Sedan AWD (4.7L 8cyl Turbo 7A)
4 of 4 people found this review helpful

PURCHASED @ 22,000 MILES; NOW @ 107,000 & LOVED EVERY MILE.

Safety
5 out of 5 stars
Technology
4 out of 5 stars
Performance
5 out of 5 stars
Interior
4 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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5 out of 5 stars

Sporty and classy

DT Angeles, 11/19/2020
2013 Mercedes-Benz CLS-Class CLS550 4dr Sedan (4.7L 8cyl Turbo 7A)
4 of 4 people found this review helpful

Very sporty and classy. Give a two door coupe feel but with the convenience of having back seats and a pretty big trunk

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
4 out of 5 stars
Value
4 out of 5 stars
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5 out of 5 stars

Great Car

John Smith, 02/13/2018
2015 Mercedes-Benz CLS-Class CLS 400 4dr Sedan (3.0L 6cyl Turbo 7A)
3 of 3 people found this review helpful

Great Car, only negative is that the back seats are a little hard to get into for an adult. The back end taper of the cars design makes for low headroom in the back seat. No problem for me, because I'm drivin'.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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5 out of 5 stars

Very Solid Car

Thomas Topolski, 07/24/2017
updated 08/03/2020
2015 Mercedes-Benz CLS-Class CLS 400 4dr Sedan (3.0L 6cyl Turbo 7A)
3 of 3 people found this review helpful

I have now had my CLS for three years and it has been terrific. I love it and would certainly buy another, but there is no need because my current CLS is like new.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
4 out of 5 stars
Interior
5 out of 5 stars
Comfort
4 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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5 out of 5 stars

My CLS550 4Matic

Tavids, 07/18/2022
2014 Mercedes-Benz CLS-Class CLS550 4MATIC 4dr Sedan AWD (4.7L 8cyl Turbo 7A)
3 of 3 people found this review helpful

I have waited many years to purchase this car I bought it used at 68K miles. I am in love with my car! The performance is outstanding. When I need the horsepower it’s there. Comfort like I’ve never had before. I look forward to driving it every time I have to go out. The only negative I can think of, is only having two back seats. But the only passengers I ever have are my granddaughters and they love it. The car looks like she’s moving fast when she’s sitting in the garage! Style and class on the inside. And performance on the outside. This car is the best I’ve ever owned.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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3 out of 5 stars

Deceptive advertising

peter durkin, 01/13/2016
updated 07/16/2018
2016 Mercedes-Benz CLS-Class CLS 400 4dr Sedan (3.0L 6cyl Turbo 7A)
12 of 18 people found this review helpful

Under key standard features it say hands free blue tooth interface. This is not the case. With even the upgrade number one you can not make voice command dialing. The hands free part is a joke. They expect you to spin knobs or scroll buttons on the wheel why you are driving which is not possible. Read the part under build your car, it really is a scam. My E class had the voice dialing in the number 1 upgrade. This car is 15,000 dollars more then the E class and does not have the standard features of my wife's new Malibu. Second issue even when you buy the M-Brace you can not get directions down loaded to your car. You had to buy upgrade number 2. There is no way for you to know that based on their web site. My last 4 Cadillac's this was standard stuff more then 10 years ago. Now that I got stuck with a car I do not find functional there is no way to change out the control head that offers this option at any cost. I have had the car for 2 years now; the sound system is marginal the sound is not very deep and it is not very loud if you like it that way. The navigation screen looks like it is glued to the dashboard and voice recognition for navigation use is terrible. Cadillac had a pause button on the radio and I miss that feature. The gas peddle can be a little hard to grab at times. My dealership promised valet support for service which they discontinued after I bought the car. The dealership is far away and that promised support was a reason for buying. For $80,000 there seems to be a lot more value in other cars. There is a new version coming out in the fall. If there is an early lease buy out I may consider it if not I will try another brand.

Safety
4 out of 5 stars
Technology
1 out of 5 stars
Performance
4 out of 5 stars
Interior
3 out of 5 stars
Comfort
3 out of 5 stars
Reliability
4 out of 5 stars
Value
2 out of 5 stars
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