2024 Mercedes-Benz CLA-Class Consumer Reviews
Pricing
CLA 250 (Editors' Pick) - $44,350 MSRP
We have a limited number of reviews for the 2024 CLA-Class, so we've included reviews for other years of the CLA-Class since its last redesign.
Misinformed by Miscommunication
Should have gone to SM MB, 01/17/2021
2021 Mercedes-Benz CLA-Class CLA 250 4dr Sedan (2.0L 4cyl Turbo 7AM)
10 of 25 people found this review helpful
I leased a CLA 250 in October 2020 and was told that the car came with "run-flat" tires. I was shown the trunk area, which didn't have a spare tire and apparently didn't need one because of the "wonderful run-flat" tires. I loved the car and proceeded to negotiate pricing. At the time of financing, I was convinced to get the tire and wheel warranty based on the finance manager's rhetoric about being able to drive 50 miles on a run-flat tire and not having to pay out of pocket to repair or replace the tires or wheels. Fast forward to November 2020, I get a flat tire. The tire goes flat immediately, causing concern for these supposed "run-flat" tires. I had to have to car towed to the nearest Mercedes Benz Dealership (Downtown LA Motors), who informed me that the car did not have "run-flat" tires. I was shocked. Of course, I had the dealership double check the system and was told again that my car should have come with "run-flat" tires but instead have "summer" tires. Nonetheless, Downtown LA Mercedes Benz service department kept my car 9 days for a flat tire! There was a lot of back and forth with the service department and the tire and wheel warranty company. The entire process was excruciating and stressful. I eventually called Calabasas Mercedes to get clarification on the tires and appallingly got the run around. I was transferred from person to person and voicemail to voicemail. Everyone I spoke with claimed that the car is listed in the system as having "summer" tires, not "run-flat" tires and they don't know why I was misinformed. Angel, the service director claimed that the issue was an employee training issue and apologized for the confusion. It wasn't until I contacted corporate that I was able to get my call returned by Michael Franz the general manager. Michael also apologized that I was experiencing tire issues and reiterated what I was already told about having "summer" tires. He contacted the Downtown LA dealership and had the service charges waived (which I shouldn't have been charged in the first place because of the warranty), and nothing else was done. Michael told me that I should always try to bring my car in to the Calabasas dealership so that things could be handled to their standards in the future. As a long time Mercedes customer, I am deeply appalled by the actions and customer service of both the Calabasas dealership and the Downtown LA dealership. I was depending on both of the dealerships to take care of me as a customer and to give me accurate information. I would have never purchased the wheel and tire program if I would have known that the car didn’t come with run flat tires. Despite the dealership claiming that there is a training issue amongst the employees regarding the run flat tires, I would still think I had run flat tires currently if I hadn’t gotten the flat tire. I feel dismissed and deceived by all parties involved. As a female customer, this situation feels very predatory. To be lied to about pertinent information about the car and then held responsible for the error as if I made it, is outrageous. It absolutely makes me think twice about purchasing another Mercedes, as well as, wanting to keep the current car that I am leasing. Im second guessing everything I was told. What else didn’t come with the car that they stated should come with the car? Will it take another breakdown or flat to discover another snafu? Do I really need the tire and wheel program if I have regular tires? Can I cancel the wheel and tire program or am I stuck in a contract because the additional charge is tacked on to my lease payment? Should I get a spare tire for the car since I have regular tires? All of these questions run through my mind daily as I drive the car. And the most important thing that runs through my mind is that Mercedes didn’t protect me as they should have through this process. I felt unheard by everyone I spoke with regarding the matter and the entire situation has caused stress and anxiety. I expect more from Mercedes Benz.
- Safety
- Technology
- Performance
- Interior
- Comfort
- Reliability
- Value
Very fun and safisticated
John, 07/13/2023
2023 Mercedes-Benz CLA-Class CLA 250 4MATIC 4dr Sedan AWD (2.0L 4cyl Turbo 7AM)
1 of 1 people found this review helpful
For a single person or even a couple that has a baby seat this car will be perfect , the car is very beautiful. I am 5'8" 210 and love it. The car is handles very good on slippery roads it would not spin the wheels in the rain as I tried once.
- Safety
- Technology
- Performance
- Interior
- Comfort
- Reliability
- Value
2024 Mercedes-Benz CLA-Class for sale near you
3 of 62 listings
- CLA 250 4MATIC SedanMSRP: $55,300497 mi away
- CLA 250 4MATIC SedanMSRP: $51,425497 mi away
- CLA 250 4MATIC SedanMSRP: $36,749483 mi away
See all 62 listings
All the speed and beauty I need!
MbelleV, 07/29/2023
2023 Mercedes-Benz CLA-Class AMG CLA 35 4dr Sedan AWD (2.0L 4cyl Turbo 7AM)
1 of 1 people found this review helpful
Wow!! It’s been awhile since I’ve driven a Mercedes. This car delivers on all fronts- gorgeous exterior lines, high quality, sporty interior, love the technology options, and the drive & handling capability are outstanding! So happy I decided to test drive it.
- Safety
- Technology
- Performance
- Interior
- Comfort
- Reliability
- Value
My 5th Mercedes, my first AMG
Sean , 10/26/2021
2021 Mercedes-Benz CLA-Class AMG CLA 35 4dr Sedan AWD (2.0L 4cyl Turbo 7AM)
1 of 3 people found this review helpful
Having owned (leased) 5 other Mercedes, I was ready to step it up to the AMG line. No, it’s not “a real AMG” as it doesn’t have a hand built engine, but the 302hp is just enough to put a smile on your face. The styling of this car is outstanding. I have 19in black wheels but swap them out during the winter. The ride is a bit harsh but I’m not one who buys cars for the ride quality, as it’s a proper sports car. Interior and tech is crazy cool, although I “set it and forget it” and don’t really play around with all the features. MPG is great, i average 24. The only con is the transmission. I had the same Dual Clutch 7 speed in my 2014 CLA and didn’t like it. Same for the CLA35. It’s jerky, especially from a dead stop. There’s a noticeable lag before the clutch engages and the shifts can get confused, hesitating at times. Still does the job though. I’m used to the odd behaviors at this point. One other oddity was a random glitch in the software. While driving on the highway for over an hour, the car suddenly wouldn’t downshift and barely accelerated. In 4th gear it wouldn’t upshift. I pulled over, shut it off, waited 5 minutes and started it up again. The problem hasn’t occurred since. The dealership said unless a light pops on it was probably just a computer issues and turning it off/on again would solve it. Not very encouraging but like I said, it hasn’t happened again. And that was 7 months ago. It’s funny how you can get used to driving a fast(er) car. When I first got it I was blown away by its speed. No it’s just “ok” and I find myself wanting the CLA45 when my lease is up. We shall see. Overall, this is the perfect “starter AMG” that will seduce you quickly.
- Safety
- Technology
- Performance
- Interior
- Comfort
- Reliability
- Value
Value for money
Lakhan hathi, 04/12/2024
2023 Mercedes-Benz CLA-Class CLA 250 4MATIC 4dr Sedan AWD (2.0L 4cyl Turbo 7AM)
0 of 0 people found this review helpful
Bought a courtesy vehicle just 4500 miles driven and it was greattttt.
- Safety
- Technology
- Performance
- Interior
- Comfort
- Reliability
- Value