Used 2016 Mazda CX-9 Touring 4dr SUV AWD (2.5L 4cyl Turbo 6A) Consumer Reviews
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Great SUV
Brian, Orlando, FL, 07/07/2016
Mazda CX-9 Touring 4dr SUV AWD (2.5L 4cyl Turbo 6A)
10 of 12 people found this review helpful
We compared this vehicle to the Honda Pilot and the Toyota Highlander. We eliminated the Highlander after one test drive, and then test drove the Pilot and CX-9. We ended up buying the Mazda, however there were a couple of things that we liked about the Pilot - the inside storage compartments are way bigger (there is a place between the driver and front passenger seat that is huge and can store almost anything) than on the Mazda, and the right side blind-spot monitoring was pretty cool. However, the inside materials of the Pilot seemed cheap, and the drive was not as smooth. So we ended up buying the Mazda, and overall we are happy, though we do wish the interior storage was bigger.
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What a great drive!
Patrick H, Nashville, TN, 01/18/2017
updated 01/21/2020
Mazda CX-9 Touring 4dr SUV AWD (2.5L 4cyl Turbo 6A)
2 of 2 people found this review helpful
Outstanding driving characteristics, especially for such a large (4,300-ish lb) vehicle. Snow/ice performance was just ok for all wheel drive, possibly a trade-off for handling due to wider tires. Strong performance in heavy rain at highway speeds. Note a creaking or groaning sound on the right rear suspension started around 9k miles--disconcerting enough that we've taken it off road trip duty pending resolution. I'll update after a trip to the dealer later today. Speaking of road trip, the CX-9 went on a 4,200 mile trip to Yellowstone and performed well on all fronts. Performance, comfort, mileage, and the turbo was a huge plus at altitude. Would likely buy again, pending a fix of the suspension noise. Update... suspension noise happily fixed, here is the timeline: the dealer was perfectly polite but didn't have a fix for the right rear suspension noise. They indicated the noise was already a known issue and were awaiting further direction from corporate. After a few more calls over a month, still no known repair. I called Mazda's customer experience center--first time I've contacted a manufacturer in 40 years of driving--and we made quick progress. The dealer called me within a week, had the cx-9 in for a new... strut?...a few days after that, and the issue resolved--6k miles now. You will have the initial 15+ minutes of phone hold time, but the call was what got momentum started. Very much appreciated. CX-9 continues to be an outstanding drive. If you are not the type who, deep inside, really just wants a computer to do all the driving, this is the car for you in its category. Update January 2020--zero repair $$ spent. The check engine started coming on at 35,000 miles with a couple of codes returned.... a software update stopped that, no charge at those miles. Would buy again if I could do over.
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Love our new cx9
Emily, Atlantic City, NJ, 07/21/2016
Mazda CX-9 Touring 4dr SUV AWD (2.5L 4cyl Turbo 6A)
3 of 4 people found this review helpful
We are loving the new cx9. It's super comfortable, quiet, and has great handling. With two kids I wasn't sure whether we needed the third row, but we've used it many times already in the past month. It has lots of space but doesn't feel huge when you are driving. As a somewhat short person, the only downside is the front seat makes me slouch a tad. Otherwise really happy with the car
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if I could give zero stars, I would!
rnp, Salinas, CA, 01/20/2020
Mazda CX-9 Touring 4dr SUV AWD (2.5L 4cyl Turbo 6A)
4 of 11 people found this review helpful
this is the absolute worst vehicle that I have ever owned. materials and craftsmanship are horribile. interior and exterior trim pieces have fallen off or apart. there are issues with the vehicles cooling system monitoring and warning system that Mazda is aware of but refuses to address. I will never purchase another Mazda!
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Good mix of luxury and performance
Matt Thomson, Littleton, CO, 04/10/2017
Mazda CX-9 Touring 4dr SUV AWD (2.5L 4cyl Turbo 6A)
1 of 1 people found this review helpful
I've only had the CX9 for 3 weeks, so not a ton to go off of. I had looked at older BMW X5s and the Highlander and the Pilot. Pilot had much better cargo room, but was pretty bland. Not much at all I liked about the Highlander. The Mazda handles nicely...great pep and acceleration, very comparable to the X5, though the X5 is a tighter more true handling car. Great space in the front and rear...3rd row is pretty limited.
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