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Used 2021 Mazda CX-5 Consumer Reviews

4.4 out of 5 stars
113 reviews

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Pros
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5 out of 5 stars

Excellent CUV

ST, 02/25/2021
2021 Mazda CX-5 Signature 4dr SUV AWD (2.5L 4cyl Turbo 6A)
19 of 25 people found this review helpful

This is an excellent car. It is on a different level than Toyota, Nissan, Honda. Of course, all of them make excellent vehicles. But non of them talk to you. They are practical, some are reliable, but it is about it. This car is eye candy inside and out. I am excited to drive to and from work everyday. Fit and finish inside of this vehicle is super. I had plenty of luxury brands to compare. Car is very quite and refined. This is premium vehicle premium and one can pay for it mainstream price. Thank you Mazda. Also, seen someone complainig about Bose system. It is better IMO than Toyota's, Honda's and Subaru's that I tested. Again, for price point it is more than acceptable.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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5 out of 5 stars

Awesome car!!

Dave, 01/21/2021
2021 Mazda CX-5 Grand Touring 4dr SUV (2.5L 4cyl 6A)
23 of 31 people found this review helpful

It has a really good ride. Are family is coming from a 2014 Buick Enclave. And the Mazda has as smooth a ride, comfort and minimal road noise as the Buick. Fuel economy was the same as the Buick as well. The engine is snappy and plenty of get up and go for traveling. I enjoyed the cruise control option. A person can go in front of you, your car slows down to maintain a safe distance, and then accelerates when able to. Automatically. The steering wheel operation keeps your mind on the road. Will be buying more Mazda’s in the future!!

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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5 out of 5 stars

Great quality for reasonable price

Jay, 11/14/2020
2021 Mazda CX-5 Signature 4dr SUV AWD (2.5L 4cyl Turbo 6A)
27 of 38 people found this review helpful

Feels like a much more expensive car than it is. Mazda has a lot of nice touches built in to the vehicle.

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1 out of 5 stars

Extremely Uncomfortable Seats A Fatal Flaw

DiverP, 07/06/2021
2021 Mazda CX-5 Grand Touring 4dr SUV (2.5L 4cyl 6A)
76 of 113 people found this review helpful

At 55, after buying Fords, a Maserati, and two Nissans and having driven Hondas, Toyotas and several sports cars and SUVs, I purchased my first Mazda based on commercial site reviews. Looking for safety, reliability, and a great price with a loaded car. Wanted to down size. Thought I had found it in the CX-5. My test drive was short. My fault. Because I realized after driving the CX-5 the first day I bought it that that the front seats are beyond terrible. If you are over about 50 or have shoulder or back problems, avoid this car. The seats will make you suffer. We just got back from a 5 hour both ways vacation drive with less than 150 miles on the car starting out and by the time we got back we want to sell it even for a loss. Our backs and shoulders ached the whole time. The seats are so stiff, have no leg room support, and are so ergonomically painful, that no engineer who designed the seats could have driven any time in them or is a moron. We have since researched seat issues with this car and unfortunately now know that this is a huge issue with this car. Hard to believe that a car company could design a beautiful, highly equipped, reliable and safe car that is ruined by its horrible car seats. We will be selling this brand new car at a loss because it hurts our backs and shoulders and nothing is more miserable than trying to drive a distance in pain because of short, rock hard seats.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
1 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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4 out of 5 stars

a lively exciting red GTR cx-5 mazda

nick hirsch, 06/22/2021
2021 Mazda CX-5 Grand Touring Reserve 4dr SUV AWD (2.5L 4cyl Turbo 6A)
7 of 9 people found this review helpful

This model and trim is a joy to drive, make sure the sales person reveals all the adds to the window stricker price i.e, mazda price increase, dealer installed options.

Safety
4 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
4 out of 5 stars
Reliability
4 out of 5 stars
Value
5 out of 5 stars
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5 out of 5 stars

Mazda Man

Hank, 07/10/2021
2021 Mazda CX-5 Grand Touring 4dr SUV AWD (2.5L 4cyl 6A)
5 of 6 people found this review helpful

After owning cx9 and 3i , surviving bad accident in the 3 , we decided on another Mazda. Had zero problems with other two. So yes we love our 2021 cx5 gt. AwD. Daughter got two cx5 also. Reliability and fun are what Mazda's are about! # 1 consumers reports too.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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2 out of 5 stars

I regret buying this vehicle

Michael, 03/06/2022
2021 Mazda CX-5 Touring 4dr SUV AWD (2.5L 4cyl 6A)
5 of 6 people found this review helpful

Within 5 days of owning this car, the electrical system experienced a major malfunction. The steering went out, the brakes went out and the only thing that minimized the damage in the collision this malfunction caused was the automatic braking system. I brought the car to the dealership who has a Mazda technician come out and evaluate the vehicle. They said nothing was wrong. I paid an independent collision specialist to come run the cars system and they found a whole host of issues including bad sensors, faulty analog to digital transformers and missing grounds. To say I’m disappointed is an understatement. I traded it in and got a Tiguan. I don’t recommend Mazda. They’re trying to go up market with a down market price and you get what you pay for.

Safety
1 out of 5 stars
Technology
1 out of 5 stars
Performance
3 out of 5 stars
Interior
4 out of 5 stars
Comfort
3 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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5 out of 5 stars

The Test Drive Will Spoil You For Other Models

Joe, 04/02/2021
2021 Mazda CX-5 Carbon Edition 4dr SUV AWD (2.5L 4cyl 6A)
19 of 28 people found this review helpful

Owning a Honda Pilot for 9 years, I knew it was too big and thirsty for my current needs. But I was concerned about feeling cramped in a compact CUV. No worries there. The CX-5 was extremely comfortable, well-appointed, and packed with features for the price. I test drove a Carbon Turbo and a Touring preferred pkg at my first dealership. I had seen reviews say the base engine was a bit weak, but I found the regular engine to have plenty of pep and power. In fact, because of traffic, I didn't get to really open the turbo up during the test drive. I realized with my driving patterns, I really wouldn't have much need for the Turbo. The Carbon Edition is basically the Touring trim with the SV Preferred package items and some trim items unique to this level. Including a paint color called Polymetal Grey, which is actually a very sharp steely blue. It also has a different grill, black wheels, black trim around the wheel wells. On the interior, the black leather seats are accented with red stitching. A red interior is also available, which I though would look horrid, but actually looks pretty sweet in person. As good as the car looks, it's also fun to drive. Very responsive and handles well. Loaded with safety and convenience features that make driving a pleasure. As I said in the title, I drove the CX-5 first, but wanted to see what else was out there. Anything else I drove just left me flat. Wasn't even close. So the CX-5 it was. Buy this car, and you'll be looking for reasons to go for a drive.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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2 out of 5 stars

Great Marketing but 5* rating?

DW, 08/11/2021
2021 Mazda CX-5 Touring 4dr SUV AWD (2.5L 4cyl 6A)
19 of 28 people found this review helpful

Owned probably 30 vehicles in my lifetime from pretty much every mfg. But, hadn't owned a Mazda until my wife showed up with her new grocery getter. Loaded with options for the price and some neat high end convenience. Sensing wipers, levelling headlights and a nice comfortable ride. We live just outside the city and have about 2 miles of dusty dirt roads. Six months into her vehicle she seems to be having sensor problems. I'm not talking about intermittant issues, but sensor failure. Her biggest problem is the levelling headlight sensing issues as although they have been reset a couple of times, they had to be replaced under warranty. This is a car that has 10,000 miles and is 6 momnths old. Have other vehicles in our driveway that are a few years older with headlight levelling and have not had an issue. So, the vehicle may be a 5* vehicle for paved roads in the city but in my opinion there are better choices for those on the outskirts.

Safety
4 out of 5 stars
Technology
4 out of 5 stars
Performance
4 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
2 out of 5 stars
Value
4 out of 5 stars
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5 out of 5 stars

2021 CX-5 Signature

New Mazda Owner, 11/09/2021
2021 Mazda CX-5 Signature 4dr SUV AWD (2.5L 4cyl Turbo 6A)
3 of 3 people found this review helpful

After the untimely demise of my previous vehicle, I rented a CX-5 and thought to test drive a CX-5 Signature. First off, this car is very comfortable. Never before did I realize what I was missing without a heated steering wheel. The ride is very comfortable and the turbo provides enough power to be taken seriously on the highway when merging or passing. The entertainment system controls are knob controlled in the median area just set back from the gear shift. All the fancy cameras and radars are also quite the upgrade. This thing could probably park itself (but doesnt). My only disappointment is the gas mileage; I get about 22 mpg, and it seems that 93 premium is recommended. The AWD is a huge improvement in rainy conditions and I look forward to tackling any snow this winter.

Safety
5 out of 5 stars
Technology
4 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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