Used 2016 Mazda CX-5 SUV Consumer Reviews

Finally an AWESOME Reliable has been built

Mazda has so many awesome SUVS ,make sure you choose the color you want, and the interior you want in the car. You will love driving this SUV, great handling, awesome breaking, Dash board everything is within reach. handsome instrument panel. I rate this SUV a, I give it 5 STARS

no comfort here

I have two complaints with this car, the visibility in the front and the seats. There is a big blindspot at the left and right side of the windshield. The drivers seat is very uncomfortable, my lower back and tail bone hurt a lot when i drive for any length of time. can't wait for my lease to end.

Won car of the world reliability and technology.

After you test drive this car and compared to others you're never want another car. The handling n steering is superb. So much technology and safety features it will blow ur mind. I've never felt so safe and comfortable in my Mazda Cx-5 touring. Best thing is they have so many trim n accessories u can add that it gives u a personalized look.

Over Rated...!

It is a decent car but not in regards to quality and Mazda standing behind their product..!

Mazda CX-5

Best compact suv ever have

Great Mid Size SUV

Our Mazda CX-5 is a great SUV, great ride and very comfortable. We just went on a 2,344 mile road trip, and our Mazda CX-5 performed fantastically. We now own this vehicle for two years, and we made a great choice.

A bit tinny but nice!

We really liked the vehicle but after test driving the competition it felt that the Mazda CX5 was not structurally as sound as the other options

Flawed

My 2016 CX-5 has some flaws that make me wish that I hadn't purchased it. Most importantly, it has SERIOUS visibility issues. The overly wide front corner and between front and back door posts are a dangerous obstruction to vision. Not only are they wide enough so that I sometimes can't see pedestrians or bicyclists, but in certain situations they block my view of cars. Less dangerous, but still annoying, are the warning lights that come on for no good reason (if it's cold, I can pretty much count on the tire pressure and TSC/DSC lights coming on). The dealer has replaced several switches without eliminating these problems.

Never Again!!

Never again will I buy a Mazda! This SUV has very poor navigation and entertainment system. They proudly introduced this new system last year but it's really disapointing. It is the most confusing system I've ever had. Does not even compare to the Hyundai's. Another disapointment is the lack of acceleration when you really need it. Sometime when you put the petal to the metal, it can literally take two full seconds to get power.

What Value

The driving experience of a Germanen engineered SUV, at a relative bargain price. All Japanese SUVs must make sure they accommodate tall drivers and have decent adjustability of passenger (R) seat

A lot of fun to drive

Fun car to drive if you like good acceleration on a 4-cyl engine. Interior finishes functional but not as modern as other cars. Gas mileage not as advertised but good overall value

Just keep looking, would not recommend, depreciati

Moving from the Mazda Tribute to the CX-5 was a huge mistake! In a year's time the car depreciated over 50%. After having the car one year there were weird issues occurring such as the plastic buttons wrinkling, the dealership said it was the paint but it was as if they covered the buttons with contact paper because it was not paint. Keep in mind to replace this part took 3 weeks in a entire new control panel had to be put in. The windshield cracked within two and a half months of me owning the vehicle. It was caused from a rock going about 5 miles per hour in a huge rain storm. After researching this recently, I saw this is a very common issue with the 2016 Mazda CX-5 when reviewing the consumer officially reported complaints. Although not the case with my vehicle, it was stated that windshields have been cracking overnight due to frame issues. Please feel free to review this further. The headrest is awkwardly forward and is very uncomfortable. I do feel that this helped contribute to a concussion I received in a rear-end accident where I was at a complete stop. This was also reported by 2 different people on the Consumer complaint Government website. Please note I have not officially complained and I'm not one of the ones on the complaints for either the windshield or the headrest. The entire front seat components and the frame was bent in the accident as well and it took almost 4 months to get the seat in. The seat itself without the frame in reconstruction underneath cost $1,000. So parts are hard to get and are costly. I had loved my dealership and had use them for 10 years and this was my third new car off of their lot. They were not able to help me restore my car after the accident even though I used their body shop. I did contact the corporate office of Mazda and they were not helpful either but could only recommend taking it to another dealership. I personally did not feel safe in this car after my accident. I do realize I might have sustained more injuries in another vehicle but I do not feel the CX-5 protected me. I did choose to get rid of the vehicle and lose the over $10,000 I put into it and also incurred a $5,000 loss. My update is still as I stated before. I am Glad I left this POS behind. I do feel bad for whoever bought it.

Overpriced for what it is

I was excited to test drive this car based on all the great reviews. I have several issues with the care: the ride is bouncy. I felt I was in a truck and not in an suv. For 30k the passenger seat should be powered. The side mirrors aren't power folding nor is the steering wheel heated (if you want heated seats). The interior is a bit small as the back seats won't fold flat unless you move the front seats up which isn't good. Overall disappointed for the price point.

Our 4th Mazda

In our car search of four different brands, one salesman asked us about brand loyalty. I didn't think we really had one, but in 30 years of buying seven new cars this was our fourth Mazda. The first three we bought based on price when we were younger and all turned out to be very reliable cars. This time around with so much information, reviews, etc. to absorb, I found the four brands in a tie. Mazda, Toyota, Subaru and Honda. All about the same price, all had good reviews. Even though I liked the exterior of some of the others better, the low, low pressure sales of our local Mazda salesman won me over. And of course the information and pricing help from Edmunds.

used

it was excellent car,just many little scuffs when wax on the car washed then came out

Lovin the CX-5 2016.5!

Things which could be better/other

The navigation system is not worth the extra cost. On two local trips of 50 or so miles the nav system took me all over the map and turned the trips into a joke. I still had over 70 miles to go as I entered my garage! What would happen if I were in the middle of no-where and I needed to find an address or place? The fuel tank could be larger. Bright chrome trim on the dash and steering wheel is a very bad idea, blinding reflection from the sun is unsafe. This is my second Mazda, the first be a pickup purchased new in 1986 (date may be off a couple or so years) and drove it over 175,000 miles without the first problem. I hope my 2016.5 CX 5 does as good. VIN number: JM3KE2CY6G0889315

At least it looks good on the outside?

I always liked the look of this car going down the road and since I've always had good luck with Mazdas mechanically speaking I was super excited to get behind the wheel of a CX series SUV. Going into the car shopping trip I thought for sure this would be the next car for me so I booked 4 test drives of only CX-5's at different dealerships in the area. But after only a few test drives and getting a feel for what it was like on the inside where I'd be spending all my time, I found nothing that really impressed me. Everything seemed 'just ok'. The seats weren't uncomfortable, but they weren't really all that comfortable either. It did have a little bit of sporty "get-up-and-go", but there was a lot of annoying road noise that came along with it. One positive that did stand out as a big plus (which I think goes tremendously underrated) was that the controls were simple to use and intuitive in their location. Cheers for buttons and switches being where you expect them to be and it doesn't take a training class or an engineering degree to figure out how to use them. But that being said, the interior is tremendously uninspiring. The best way I can describe it is that it felt like wearing an off-the-rack suit when you already know what it feels like to spend the couple extra bucks for something custom tailored. It just didn't have the sauce. As a long time (now former) Mazda guy, I had to pass on this one.

Great car

Nice solid suv

truely fun to drive

Lovin the CX-5 2016.5!

Update!

Here's another update. Took it it to get everything fixed but they couldn't find anything wrong. As for the doors not locking as I walk away, they said it was set at 90 seconds which I know was wrong because I set it at 30 seconds. As far as the oil change reminder light always coming on, they just turned that feature off! Didn't even address the hood issue or the AC. The brakes still squeak and now it sounds like a wheel bearing it squeaking as I start moving. I'm already looking to trade it in. This is my 3rd Mazda but never again!

A nice solution if you have a problem

Never got to the point of negotiating a deal. I lost interest in the car before that happened. When I came back from the test drive the salesman was busy with an potential buyer and I chose not to wait. Somehow I just wasn't that enthused by the car. It was "ok" or "adequate" at every point, but nothing to make me want to spend $30,000. I don't HAVE to have a new car right now. If I was in a must buy situation the Mazda is one I would consider.

Zoom Zoom!

I love this car. I bought it new 05/2015. Every time I drive it, I can't help telling myself that I really LOVE this car! I could buy a new 2023 CX5 if I wanted it, but I simply love this car!

best in its class!

I've had my 2016 CX-5 GT for nearly two years now and all I have to say is WOW! I love the performance of this car. Sometimes I feel I'm driving more of a smaller car due to the response I get when I'm hitting the curves and flooring it off the line. Switch this thing into sports mode and you'll impress people on the road by what this little crossover can do!

Good car

In this price range it is probably the best choice.

2016 CX-5 (after 1 month)

Very happy with the CX-5 after 1 month. Mostly driven back and forth to work, with one road trip out of State. Comfortable ride on the interstate. Auto/radar cruise control takes a little getting use to, but I have learned to like it.

Sporty SUV

We have had our 2017 Mazda CX-5 Grand Touring a new Blue color . We traded in our 2016 for a 2017. This model has all the safety features which I highly recommend . Great car which is great for our annual trek to South Florida every winter , very comfortable. The AWD is great in the snow.

Too Much Car for Me!

I bought this car a year+ ago and have very much enjoyed it. However, all of the electronic features are way more than I need! I'm retired and don't drive much.

Dealership woes

I love the car, I bought a loaded 2016.5 Grand touring, primarily for the safety features. I was concerned when I bought it that it didn't have all the features promised. The I sense city braking was no where to be seen, until I needed it. I was entering my garage with the door going up, I sneaked my nose in, and the car screeched to a halt, it sensed the door wasn't all the way up. So now I know it works. The infotainment system is good, a little tricky to learn. The navigation is all but useless, I use waze on my phone, and to be fair I doubt any cars navigation could match up. One complaint is the clock, you would think that when you have the screen on clock only, there would be a picture of an analogue clock takin up the whole screen and not a little digital clock in the top corner. I purchased the vehicle at CJ Wilson in orland park, I specifically said I did not want the window etching for the vin. I was given it and charged for it, I take some responsibility for not checking the paperwork, (I was in a rush) but when I addressed it with them they blamed me completely. There has been no follow up from them regarding my whole experience, this has put a damper on my whole Mazda experience. But lesson learned I will go to a different dealer for service etc. Spending that kind of money should warrant better service, shame on you!!

I love my crossover

I purchased the Mazda CX5 Touring. It is a peppy SUV and rides smoothly. For me it is fun to drive because I have always driven a sedan, now I like sitting higher up and seeing more. My experience at Modern Mazda with Kim Gelada made my buying experience go very smoothly. Kim was very knowledgeable, considerate and a lovely person to work with. I am a happy camper.

Love my new CX-5!!!

I cannot really speak completely to Reliability and Value since I have had the car less than a month. So far, however, I have had no issues with the vehicle.

Nice car

I have had this car since August 2017. I bought it used for a dealer in Tacoma, and I would never the use the dealer again nor would I recommend them to anyone. Just because of the rudeness and lack of service after the sale. That being said the car itself is a pretty decent car. There are some minor issues; I realize that not everyone would have these same issues, so I am just throwing them out there. I realize that there is a back up camera and it comes in very handy. That being said the back head rests do block the rear view when backing up. Also the front windshield has a blind spot on the right side , due to the slant of the exterior body. Once you learn to get around these (and it may be just getting use to a different car) it is fine. The car handles great. (It's a AWD) and I used it in pouring rain with standing puddles and once or twice in sow and ice. It handles great. (I was concerned having traded in a 4WD; but no need) The mileage is consistently above 29.7 mpg and it is actually a fun little drive. The entertainment system sound is decent. My only complaint right now is that I just returned from a spring break road trip and I had two alarms/light go off or light up my dashboard. Pretty annoying while you are driving. One to tell me that my oil change is due in another 15 days or 300 miles. and the other had to do with my tire pressure. (Tires were fine and the only suggestion in the manual was to take it to a dealership. Like that would have worked 300 miles from home)

Great Ride But Some Weaknesses

Car handles well, nice and tight, but could use more power. I'm not a big fan of the infotainment system, and it could use a power tailgate. Lots of wind noise, though this has supposedly been corrected in the 2018 gen 2. Would rate at 4-1/2 stars.

2016.5 CX-5 Grand Touring AWD Is Awesome!

There was an upgrade change midway through 2016 that added a backup camera, navigation and heated front seats as standard equipment, thus the "2016.5" year model. Also, the Skyactive drive is fantastic in weather conditions. Stopped, in snow, on a slope, the CX-5 has a lot better startup traction than the Subaru models tested side by side. The car corners extremely well, when turning, the head lights actually move towards your turn direction. The lane warning works well as does the active cruise control. You set the distance you want to trail a vehicle and it maintains it. Overall, I am very pleased with this vehicle and would purchase another the next time.

The best zoom zoom car out there

I bought my 2016 Mazda Grand Touring in August 2015 after owning a 2014 Touring model which I liked but the ride is better on the Grand Touring, it is quieter, and I wanted leather seats. I only have about 5700 miles on my car and have not needed any repairs. I have the dealer change the oil every 6 months and rotate the tires, then I'm off again until the next oil change. My husband and I have decided to become a one-car family and will look into trading his Lincoln MKX and my Mazda for a mid-size SUV. That is the only reason I would consider giving up my Mazda. I am not into sophisticated electronics so I cannot comment on them. I do rely on the blind spot monitors and back-up camera safety features and will insist on these features when we make another car purchase. Having lived on both coasts of Florida I have used three different Mazda dealers and liked all of them. I would highly recommend the Mazda CX-5 Grand Touring. BTW, my daughter is driving my 2014 CX-5 and has had no trouble with it. She is a high mileage driver. She loves her zoom zoom Mazda as much as I do mine.

Great car

Great car, much better handling than other same class SUV, needs a bit more power

Second owner

Needs nothing, we are buying a 2020 CX 5 Grand Touring. We're retiring and planning on a lot of road trips.

Dream car, NOPE

We went in knowing this was the car we wanted. We drove both the Touring and Grand Touring and loved everything the GT had to offer EXCEPT THE SEATS. The front seats were so uncomfortable with the deep design. My back hurt within minutes of sitting in the passenger seat, and my husband wouldn't have been able to drive with his wallet in his pocket. The sales guy had us drive the Touring with the cloth seats, a tad more comfortable, but not really. The salesman's comment, " they will soften in a year or two!" Really?!!! Otherwise it was a fun car to drive.

My Wife's Car

Rides Well, Mileage is lower than shown

Happy with the purchase!

I bought the CX-5 GT last month and I have about 800 miles on it. I test drove many cars and read the reviews before I bought it. I am happy with the performance and interior of the car. I have not checked the miles it gives per gallon but I hope it gives me good mileage after the break in period.

What a great crossover SUV

One year and 11,000 miles later its still great and I have no regrets about buying this car.

No Xm

Touring dies not come nor can you get XM

I love my Mazda CX-5!

I used edmunds.com price promise to secure an awesome deal. I bought the car online while working in China. It was great to have a car ready for me when I returned to America. I was 100% happy with the price. I have bought many cars and price was comparable. Wayne Mazda and Edmunds.com made the process easy. Before I moved to China, I owned a 2014 Mazda CX-5. Sold to my friend when I moved. The Mazda CX-5 is a great vehicle. I recommend the Bose package if you like music!

Mazda CV5

It has a great stereo...

Everything was pretty good about the care, nut the performance was anemic. PUT A TURBO ON IT. I drive in a city where I'm drove inside and on a box of freeways. And when I hit the accelerator my foot was to the floor about 75% of the time. 0-60 yeah not great, ability out maneuver idiots, could be better. The car is actually really nice, it is just the performance. It needs more! The other thing...why can't the rear hatch have a motor. IT IS 2018 (my car was a "2016.5" and just more than a year old). The seats were "Leatherette" - I'm not sure what that material is. But otherwise a nice car, like I said MORE PERFORMANCE! With all the safety features and parent wants to drive it for a few years until their teen gets a license, would be awesome for them.

New owner Mazda CX 5 GT

between mazda or honda suv's

front driver seat unconfrontable, all doors do not open fully, no rear leg room & less cargo space

rodent nest

A great vehicle for 95000 miles. This past winter it was parked outside in my driveway in a rural area. Rodents (mice I think) infested it & caused damage to the tune of $3000 & still counting. It has been at repair garage for 3 months & remains. The rodents chewed electrical wires, fuel line to the gas tank. Mazda parts must be manufactured with rodent tasty parts. I will not be buying another Mazda