Used 2016 Mazda CX-5 SUV Consumer Reviews

A lot of fun to drive

Fun car to drive if you like good acceleration on a 4-cyl engine. Interior finishes functional but not as modern as other cars. Gas mileage not as advertised but good overall value

Just keep looking, would not recommend, depreciati

Moving from the Mazda Tribute to the CX-5 was a huge mistake! In a year's time the car depreciated over 50%. After having the car one year there were weird issues occurring such as the plastic buttons wrinkling, the dealership said it was the paint but it was as if they covered the buttons with contact paper because it was not paint. Keep in mind to replace this part took 3 weeks in a entire new control panel had to be put in. The windshield cracked within two and a half months of me owning the vehicle. It was caused from a rock going about 5 miles per hour in a huge rain storm. After researching this recently, I saw this is a very common issue with the 2016 Mazda CX-5 when reviewing the consumer officially reported complaints. Although not the case with my vehicle, it was stated that windshields have been cracking overnight due to frame issues. Please feel free to review this further. The headrest is awkwardly forward and is very uncomfortable. I do feel that this helped contribute to a concussion I received in a rear-end accident where I was at a complete stop. This was also reported by 2 different people on the Consumer complaint Government website. Please note I have not officially complained and I'm not one of the ones on the complaints for either the windshield or the headrest. The entire front seat components and the frame was bent in the accident as well and it took almost 4 months to get the seat in. The seat itself without the frame in reconstruction underneath cost $1,000. So parts are hard to get and are costly. I had loved my dealership and had use them for 10 years and this was my third new car off of their lot. They were not able to help me restore my car after the accident even though I used their body shop. I did contact the corporate office of Mazda and they were not helpful either but could only recommend taking it to another dealership. I personally did not feel safe in this car after my accident. I do realize I might have sustained more injuries in another vehicle but I do not feel the CX-5 protected me. I did choose to get rid of the vehicle and lose the over $10,000 I put into it and also incurred a $5,000 loss. My update is still as I stated before. I am Glad I left this POS behind. I do feel bad for whoever bought it.

Overpriced for what it is

I was excited to test drive this car based on all the great reviews. I have several issues with the care: the ride is bouncy. I felt I was in a truck and not in an suv. For 30k the passenger seat should be powered. The side mirrors aren't power folding nor is the steering wheel heated (if you want heated seats). The interior is a bit small as the back seats won't fold flat unless you move the front seats up which isn't good. Overall disappointed for the price point.

Our 4th Mazda

In our car search of four different brands, one salesman asked us about brand loyalty. I didn't think we really had one, but in 30 years of buying seven new cars this was our fourth Mazda. The first three we bought based on price when we were younger and all turned out to be very reliable cars. This time around with so much information, reviews, etc. to absorb, I found the four brands in a tie. Mazda, Toyota, Subaru and Honda. All about the same price, all had good reviews. Even though I liked the exterior of some of the others better, the low, low pressure sales of our local Mazda salesman won me over. And of course the information and pricing help from Edmunds.

used

it was excellent car,just many little scuffs when wax on the car washed then came out

Lovin the CX-5 2016.5!

Things which could be better/other

The navigation system is not worth the extra cost. On two local trips of 50 or so miles the nav system took me all over the map and turned the trips into a joke. I still had over 70 miles to go as I entered my garage! What would happen if I were in the middle of no-where and I needed to find an address or place? The fuel tank could be larger. Bright chrome trim on the dash and steering wheel is a very bad idea, blinding reflection from the sun is unsafe. This is my second Mazda, the first be a pickup purchased new in 1986 (date may be off a couple or so years) and drove it over 175,000 miles without the first problem. I hope my 2016.5 CX 5 does as good. VIN number: JM3KE2CY6G0889315

At least it looks good on the outside?

I always liked the look of this car going down the road and since I've always had good luck with Mazdas mechanically speaking I was super excited to get behind the wheel of a CX series SUV. Going into the car shopping trip I thought for sure this would be the next car for me so I booked 4 test drives of only CX-5's at different dealerships in the area. But after only a few test drives and getting a feel for what it was like on the inside where I'd be spending all my time, I found nothing that really impressed me. Everything seemed 'just ok'. The seats weren't uncomfortable, but they weren't really all that comfortable either. It did have a little bit of sporty "get-up-and-go", but there was a lot of annoying road noise that came along with it. One positive that did stand out as a big plus (which I think goes tremendously underrated) was that the controls were simple to use and intuitive in their location. Cheers for buttons and switches being where you expect them to be and it doesn't take a training class or an engineering degree to figure out how to use them. But that being said, the interior is tremendously uninspiring. The best way I can describe it is that it felt like wearing an off-the-rack suit when you already know what it feels like to spend the couple extra bucks for something custom tailored. It just didn't have the sauce. As a long time (now former) Mazda guy, I had to pass on this one.

Great car

Nice solid suv