Used 2016 Mazda CX-5 SUV Consumer Reviews
Used CX-5 for sale
Wish I never bought it
Jerry c, 08/20/2015
2016 Mazda CX-5 Touring 4dr SUV w/Prod. End 01/16 (2.5L 4cyl 6A)
32 of 83 people found this review helpful
Nothing major but little things that drive me nuts. Trans hangs often at 50 mph, dealer says that is "normal". A warning message EVERY time car is started telling you it is dangerous to use electronic controls when driving, takes a 5 seconds or more for it to clear meanwhile the radio, cd, etc is playing and you have no way to stop it until warning times out. After a few hundred times I don't need the message anymore. Dealer "claims" the daytime running lights can not be turned off during daylight , the manual says they can but dealer says the manual is wrong! Everytime I change a station on the radio the sound drops to low and comes back up slowly over 3-5 seconds.
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No Mazda no more!
Bill G, 11/29/2018
2016 Mazda CX-5 Sport 4dr SUV (2.0L 4cyl 6M)
5 of 12 people found this review helpful
I purchased a brand new, 2016 Mazda CX-5. It looked great. It seemed to drive well and was comfortable during my 5 minute test drive. BUT, it is, by far, the WORST automobile I have ever owned. It stared falling apart within two months! I’m serous! Within 2 months: 1. The latch on the center console broke. 2. The seals (that go around the car where the rear doors meet the body) came loose and had to be “reinstalled” nightly. 3. The trim around the right rear wheel well came loose near the right rear passenger door. It also had to be “reinstalled” frequently (about once a week). 4. All the bolt covers came loose, and one was lost. (The car is poorly designed. There are exposed bolts in the back, where the rear seats meet the floor. They have plastic covers over them, but those covers come off easily. I had to replace them nightly.) 5. The Bluetooth had frequent issues. (Full disclosure: I was driving for Uber at the time. I had a lot of people in and out of my car each night, so the problems appeared very soon after I bought the car. I would guess that a typical family of 4 or 5, with active kids, will most likely experience the same problems with the seals, the trim, and the bolt covers, within a year or year and a half.) I was not in the area, so I took it to another dealership. They fixed everything. Temporarily. Within a couple of weeks, I was doing the nightly fix on the rear seals and bolt covers, plus a weekly fix on the trim around the right rear wheel well. I was finally back in the area, so I hurried to Tyrone Mazda. I bought the car from them, so I knew they’d take care of me. Wrong. (Apparently $24,000 doesn’t buy great customer service). They replaced one of the seals with a brand new one, and just taped the other one in place. Seriously. They took a 6” wide piece of tape and covered the seal. It looked like crap. They did put all the bolt covers back, and, at my insistence, screw them into place. When I picked my car up from them, and saw what they had done. I was not happy, but by this time, I had already had to fix the seals a couple hundred times, so I decided to give the tape a try. Then I noticed they hadn’t addressed the trim issue. I pointed this out to Mario, the service manager. He popped it back into place, just like I had been doing for the past several months. I should have insisted that he do something more permanent. My fault. I should not have let them get away with the shoddy workmanship and with not addressing the trim issue. I was in a hurry though. I was heading back out of town, and wanted to beat the rush hour traffic. The next time I was back in town, my brother in law, (who has never worked in the car business), was able to do a much better job of fixing everything. Everything was fine. No more nightly, or weekly repairs. Then my center console latch broke again. I called Tyrone Mazda. They said Mazda had an amnesty program and they would fix it without charge even though it was out of warranty. I took it to them. I also told them about the trim. After a few hours, they had fixed the latch. They didn’t fix the trim. Mario angrily told me that it was “out of warranty!”. Yeah, it WAS out of warranty. But if they’d have fixed it right when it was still under warranty, I wouldn’t have had to go back. Also, when they inspected the trim, they made it a lot worse than it was. It was halfway off when I drove away. They said they’d fix the trim for $166.00, parts and labor. No way in hell was I paying them anything. No way. I went to Brandon Carsmetics. The manager said if I bought the part, they’d put it on for me. I went to Brandon Mazda, bought the trim for $63. Went back to Carsmetics. They put it on for me. The charge? 0! Nothing. They didn’t want one penny for what Tyrone was going to charge $100 for!!! I had never done business with Carsmetics. They had never met me before, and yet they did for free what Tyrone Mazda was going to charge me $100 for. Pathetic. Absolutely pathetic. I’d have been okay with Tyrone charging me the $63 for the part. But $100 for the labor?! Now the other issues: A five minute test drive does is not enough time to assess comfort. I found out very soon that the seats are exceptionally uncomfortable, if one has to drive for more than a few hours. The front seats have a rise on the sides, as do most car seats. The rises in Mazda seats, however, are very, very hard. If you are average size, or above, the sides of the seats will press into your thighs and hips. It’s not noticeable at first, but after a couple of months of driving a few hours a day, the pain starts. The seats themselves are made for small people. I started having back issues within months of getting the car and the back issues didn’t stop until I stopped driving more than an hour a day AND got a lumbar pad. Apparently, Mazda’s electronics weren’t designed with iPhones in mind because the Bluetooth absolutely sucks. It would stop working every damn time
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2016 Mazda CX-5 for sale near you
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- Touring 4dr SUVMSRP: $11,987In-stock online
- Grand Touring 4dr SUVMSRP: $15,998In-stock online
- Touring 4dr SUVMSRP: $16,444In-stock online
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Ride great, navigation, better us your phone
Marc, 10/12/2016
2016 Mazda CX-5 Touring 4dr SUV AWD (2.5L 4cyl 6A)
3 of 7 people found this review helpful
Not able to get XM is really unfashionable. Navigation is useless. Car rides great. Handles wonderfully. Mazda has got to get its act together
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No support
cx5problems, 05/04/2015
2016 Mazda CX-5 Touring 4dr SUV w/Prod. End 01/16 (2.5L 4cyl 6A)
12 of 35 people found this review helpful
If you use Bluetooth avoid this car. Also don't be fooled by the cute screen and control knob, they can be a pain. The voice recognition for dialing is beyond bad, it is useless. There is no voice training so it does not improve over time. I tried everything to "call home", gives different messages all the time, a couple times it worked BUT did not route call thru the car speakers. Usually it displays a random contact and asks if this is the number I want to call. I created another contact "house", I said "call house", everytime I do this it jumps to the navigation screen. WTF. Manual says dealer can turn off the daytime running lights from always being on during the day, nope !!!
CX5 Touring-standard no extras
cx5rocks, 05/11/2015
2016 Mazda CX-5 Touring 4dr SUV w/Prod. End 01/16 (2.5L 4cyl 6A)
10 of 29 people found this review helpful
I just have my 2016 CX5 for about 4 days (hence the 4 star review) and so far I am loving it. Still can't tell much about the fuel economy as I haven't driven it that far yet. So far I love how it has a smooth acceleration and can go pretty fast pretty quickly. I am no expert when it comes to cars, the other car I drove for 8 years was another Mazda(3)which is now my son's car. I am hoping it will be true to its EPA estimate of 26/33 MPG or 29 combined. This is the first time I have owned a bigger vehicle, most cars I have owned were compact sedans. So the fuel economy is quite important. I didn't get the optional navigation system as for the moment I don't have use for it.
Not worth the money
Crystal Kotlarz, 05/10/2016
2016 Mazda CX-5 Grand Touring 4dr SUV AWD (2.5L 4cyl 6A)
7 of 20 people found this review helpful
This was my 2nd Mazda cx5 the first one I leased. This one I bought and decided to get the most of it. But now I know there is another one with more features. There is way too many different options for a CX5 now. First off I got remote start and I have had nothing but trouble with it. Saying I don't have enough bars to connect with the remote start. I have had it serviced 2 times now and they will not do anything for me. Second there is hardly any leg room in the back seat by the time you have 2 in the front. I have had this car for about 3 months now and it shifts bad. No lumbar support in the front seats. When they changed the touch screen system to be by the cup holders was a mistake. now not only to you have to look down to figure out what you are doing you have to concentrate on what the screen is doing and keeps your eyes off the road more. They also made the backup camera beep if something is coming but mine will beep even if something is not moving. Kinda scary when you cant see what it thinks it sees. After 4 Mazda's Will not buy a Mazda ever again.
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Great Car! But it does have it's interior issues
Josh, 08/20/2015
updated 08/18/2016
2016 Mazda CX-5 Touring 4dr SUV w/Prod. End 01/16 (2.5L 4cyl 6A)
1 of 1 people found this review helpful
I have had my car for a little less than a year. It has about 12,000 miles on it thus far. I have taken it on some great road trips in the mountains and the beach. The amount of cargo it holds is great! The steering it great, the power of the engine is great, but seems to struggle a little bit when going up inclines. When I say inclines, I mean freeways going up a hill. I thought that the engine wouldn't struggle as much as it does with a 2.5 engine...but it does. The breaking is great on the car and the steering is able to turn better than my Honda Accord! The stereo set up is kind of wonky and not very user friendly. I love the back up system! Nice big monitor to see whats behind you. The AC vents are placed in odd places in the front and the air flow for the passenger and driver is awkward and not really direct. The placement of the center monitor is to blame for this. One of my biggest gripes with the car is the quality of the interior seats! THEY SUCK! the material after only having the car for a short time is already deteriorating and unraveling. This is due to the seat belt rubbing against the side of the seat! I'm not sure if this is happening because of my height, but this seems like a design flaw Why they chose such a cheap material to put in the car is beyond me, but as a car buyer I am NOT happy with it at all. In very hot weather, around the front video screen monitor, the material is starting to bubble and come off...NOT GOOD! I LOVE the car, I really do, but the interior quality of the seats is no good and I can see myself getting them re-upholstered in the near future. FIX IT MAZDA!
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I LOVE the Mazda CX-5!
Jerome Stone, 04/13/2017
2016 Mazda CX-5 Grand Touring 4dr SUV (2.5L 4cyl 6A)
1 of 1 people found this review helpful
I researched this car for over a year before making the purchase. And...I'm so glad that I bought it. It's dependable, fun to drive, handles well in bad weather and is pleasing to the eyes. The only "negative" that I can say it that the MPG was advertised as getting between 27-32 MPG on the highway and we're getting about 24. Not bad though. Otherwise, a GREAT car. Our next new car/second car might also be a CX-5; yes, that good!
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Great Small SUV
Mitchell Glasser, 06/07/2016
2016 Mazda CX-5 Touring 4dr SUV (2.5L 4cyl 6A)
1 of 1 people found this review helpful
I was looking for a smaller SUV that handled the road well, looked sharp and got good gas millage. I tried out many but really liked the Touring trim with backup camera and blind spot monitoring. Just two months old but love my new vehicle.
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Better than I hoped
Rich Lane, 06/07/2016
2016 Mazda CX-5 Grand Touring 4dr SUV (2.5L 4cyl 6A)
1 of 1 people found this review helpful
I love the interior with the parchmant leather seats and the new center console. Feels more like a sports car and I wasn't really expecting that. It is my wife's car but I used it extensively over the weekend and I was really impressed. I am glad I talked her out of a volkswagen beetle and into this. She has thanked me several times as well.
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