Used 2016 Mazda CX-5 SUV Consumer Reviews
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BEST SMALL SUV FOR THE FAM BAM
carter, 07/26/2016
updated 08/03/2017
2016 Mazda CX-5 Grand Touring 4dr SUV AWD (2.5L 4cyl 6A)
3 of 3 people found this review helpful
I always wanted sports car kind of feel but I also have a family. The CX-5 is provides all of that in one car. I love the way the drives, comfort and it feels. I am glad I made my purchase on this car over the crv and the rav4. It is the best bang for your buck.
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Quality Crossover With Nice Features
Gideon B., 09/13/2016
2016 Mazda CX-5 Grand Touring 4dr SUV (2.5L 4cyl 6A)
3 of 3 people found this review helpful
Previously purchased the CX-3 Grand Touring but found it to be too small after several months. Upgraded to the FWD 2016.5 Grand Touring with everything but the Technology Package, and I couldn't be happier. What I miss from the CX-3: Heads Up display; 4 mpg better fuel efficiency; two-tone interior with burgundy trim. What's better in the CX-5: cargo and passenger room; more powerful engine; overall height; arm rest and storage; electronic E-brake. I would recommend this CUV to anyone who wants efficiency, quality, and driveablilty in an affordable, well-sized vehicle.
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2016 Mazda CX-5 for sale near you
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- Touring 4dr SUVMSRP: $10,99927 mi away
- Touring 4dr SUVMSRP: $15,2693 mi away
- Sport 4dr SUVMSRP: $12,99539 mi away
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Impressive little SUV, Zoom Zoom!
Paul S., 04/05/2019
2016 Mazda CX-5 Grand Touring 4dr SUV (2.5L 4cyl 6A)
3 of 3 people found this review helpful
After test driving a few other similar SUV's (Toyota RAV4, Subaru Forrester, Ford Escape, Nissan Rogue) this one was the best. It handles better, has lively acceleration, and is very sporty in the way it looks, handles and drives and has a nice quality feel to it. We got a late production 2016 Grand Touring model which is classified as a 2016.5. This is a very reliable vehicle but be aware of a serious problem with LED headlight DRL's failing, these headlights are included when you have the Technology package added. The curved DRL portion of the headlight will fail, headlight assembly is sealed and requires the entire headlight assembly to be replaced to fix it, they are not cheap at around $1000 each and there is no other option. Be sure it has newer style "J" headlight assembly which are much less prone to failure. These headlights also have auto-leveling, illuminate the road like no other and look amazing! In addition ours also had the iActive sense package which offers Lane Keep Assist, Smart City Brake Assist and Adaptive cruise control, this has so far worked very well. If you are looking for a nice sporty little SUV don't overlook this one, I feel Mazda's are a little under-rated so at least check this one out before you buy.
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LOVE IT!
Dan, 11/24/2016
2016 Mazda CX-5 Grand Touring 4dr SUV AWD w/Prod. End 01/16 (2.5L 4cyl 6A)
3 of 3 people found this review helpful
Got a red one for my mid-life crisis...LOVE it, VERY satisfied with my CX-5
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Catalytic converter died before 40k miles
MD ASHIQUR RAHMAN, 11/28/2022
2016 Mazda CX-5 Touring 4dr SUV AWD w/Prod. End 01/16 (2.5L 4cyl 6A)
3 of 3 people found this review helpful
I own a 2016 Mazda CX-5 touring and this vehicle had less than 39000 miles (less than 6 years) when my catalytic converter stopped working. Mazda don't have dealer ship everywhere that's a big problem so I contacted Mazda corporation via email and they didn't do anything about my catalytic converter and their customer service sucks. They don't stand behind their warranty. My vehicle had federal emissions warranty (they didn't tell me) and their closest dealer ship was 90 minutes drive away from my place and their customer service keep pushing me to get my vehicle to Mazda dealership. I had spent $1700 from my pocket to change my catalytic converter and the old one still on my hand. I went to a certified mechanic but BD Mazda customer support and Mazda corporation team care about their dealer ship mechanic (Mazda certified mechanic you can't trust them) I have all prove what worked I had done and Mazda made cheap piece of crap Chinese catalytic converter that I decided to keep to show them. In one word Mazda and their customer service sucks. Their catalytic converter made with Chinese cheap ass material. Sorry Mazda probably never again
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I love my Mazda again - going on 8 years now!
Debra Z., 06/02/2022
updated 06/05/2023
2016 Mazda CX-5 Grand Touring 4dr SUV AWD w/Prod. End 01/16 (2.5L 4cyl 6A)
3 of 3 people found this review helpful
NEW REVIEW - I have fallen back in love with my CX-5. I was very annoyed with Mazda, but it ended up being the dealership. After 8 months, I called Mazda - the national customer support - and they had a part delivered to Savannah and the issue was resolved in less than a week. Ever since then, my car has been solid. I have replaced tires, a battery, and brakes - the normal wear items. It is comfortable, quiet, and reliable. The paint still looks good, and the leather interior shows minimal wear. OLD REVIEW - I love my CX-5 and would give it 5 stars, but there is a worldwide problem with the Infotainment center. The issue, glitch as some call it, even became a question on a recent Jeopardy episode (May 2022). Just shy of 32,000 miles on my car, the system began rebooting. The radio is stuck on NPR, the CD player, USB, Bluetooth features will no longer work. The back up camera seems to work, but then it often stops 2/3 through backing up. This is a worldwide problem and other Mazda years and models are impacted. It has been more than 7 months and the part is still not available. I even escalated it to national customer support which did nothing. They acted like it was the first time they had heard of the problem. Come on. Give me a break. Customer support must be well aware of this as should every Mazda executive. I can’t sell my car without taking a hit. I suppose Mazda might give me a break on a trade in, but I am hesitant to buy another Mazda because of their lack of solving this issue.
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And I still Love my CX5
anjanette cisneros, 05/16/2016
updated 11/20/2017
2016 Mazda CX-5 Grand Touring 4dr SUV w/Prod. End 01/16 (2.5L 4cyl 6A)
3 of 3 people found this review helpful
This car is not made for very tall people. I personally don't have to worry about height with myself or most of my passengers. I have owned my vehicle a year and 8 months. As I said before I love it when I first bought and I still love it. The gas mileage is great, I tend to have a heavy foot on the gas pedal. I was pretty impressed with the acceleration of the CX5 compared to CRV and Outlander. As of now I would not trade my CX5 for any other car, maybe a newer CX5 with AWD.
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Best of the bunch!
Paul Saltanis, 09/26/2016
2016 Mazda CX-5 Touring 4dr SUV AWD (2.5L 4cyl 6A)
6 of 8 people found this review helpful
We drove most of the competitive vehicles and liked this one the best. Good quality and value.
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Infotainment is awful
Simon, 12/15/2017
2016 Mazda CX-5 Grand Touring 4dr SUV AWD (2.5L 4cyl 6A)
6 of 8 people found this review helpful
My girlfriend and I have leased the 2016 Mazda CX-5 Grand Touring with everything on it. Very nice. Blue with beige leather interiors. The car looks great, more expensive than it is, almost like an Infinity FX segment. It also handles quite well although the acceleration and torque are questionable considering it has 184 HP (4 Cylinder). The car has good stability and handles well on snow and wet surfaces. The big downer is the technology/infotainment. Let's start from the remote start (supposedly a great tool to have in cold weather). Except it almost NEVER works. You have to attempt several times from close until eventually it works. Very disappointing. The Navigation system: terrible. You're better off with a Garmin GPS from early 2000s. It doesn't recognize addresses and often gets stuck in a zip code not allowing you to find an address in another area or state (forget about using it for long trips across the country.) Finally, the worst: the infotainment. The Pandora almost never works. We pointed it out at the dealer and they said "sometimes it takes a while to get it to work, you know". The Bluetooth has a lot of issues too. It often doesn't connect to the phone (only one by the way can be connected) and even if it does, it disconnects at times. Try the voice command to make a phone call GOOD LUCK! You say "Mom", it'll respond "Would you like to call Number 9?". Finally the USB connection: a disaster. Since new one of the two USB was getting stuck, we pointed it out we are still waiting almost 2 years after purchase to get the part. I created a several folders on my USB with music we like and the stereo only recognizes the songs and authors. Not the folders say "Queen Best Of" or "Rock and Blues" or "Country". So much for spending several thousands more for the Grand Touring. By the way the BOSE speakers are probably the worst ever made by that brand. I had Pioneer speakers in my BMW in the 90s that were far superior in sound quality and power and they cost me 200$ at the time. The 2016 Mazda CX-5 is very attractive, good in gas consumption, and handles well. But the technology, navigation, and infotainment are an F.
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Why ruin the free Nav?
Ash2, 06/14/2016
updated 06/20/2017
2016 Mazda CX-5 Touring 4dr SUV AWD (2.5L 4cyl 6A)
21 of 33 people found this review helpful
The free Nav does not integrate Live traffic. Mazda rep says this car will never get that feature. Subscription live traffic is not available for the car either. You have to rely on your cell phone and Waze if you want to have a navigator direct you around traffic. That makes the CX-5 Nav pretty useless while it seems all the competitor offer integrated live traffic. Also, updates for its maps are outdated. Found speed limits to be wrong in several areas. Roads that have existed for a long time do not show up. Road noise around 50+ require you to push the radio volume up alot. Those are our only 2 complaints. If they dont matter to you, then you'll enjoy the car. It does zoom, impressed when doing 60, you can still rapidly accellerate to pass. Didnt feel that with the competitors. Update 6/16/17: Three times so far over the last year had a new problem. Walk away from the car and it wont autolock. Walk back to the car and look at display to verify that it shows that no doors are open. Dealer's response was to factory default everything. Still happened again after that. 10k miles so far on the car.
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