Used 2014 Mazda CX-5 Sport 4dr SUV (2.0L 4cyl 6A) Consumer Reviews
Brakes a Problem!!
After software updates failed, replaced entire radio/bluetooth/nav system (covered under warranty, but multiple dealer visits). Replaced rear differential (covered under warranty - no loaner car, multiple day repair). Now at 18 months and 24k miles, not only are the rear brake pads gone, but the rotors gone as well. Car is driven under normal conditions and front brakes are fine (at least at this point). Mazda agrees that they wore quickly, but will not cover or partially pay for repair. My first Mazda purchase and possibly my last.
- Safety
- Technology
- Performance
- Interior
- Comfort
- Reliability
- Value
Good Bad and the Ugly
After shopping around I decided to buy the 2014 CX-5 Sport/ 6A. This was my first non-American car. I love the car and it has every thing I wanted as standard equip. BUT the car has 4,200 miles and when you sit at a light, trans in gear, engine at idle the car will suddenly lurch forward. It's happened three times. At first I thought I got re-ended, not so. Very dangerous and it could happen at anytime. I believe the trans lock-up converter engages for a split second. I'm trading it in. It's only a matter of time before the trans goes totally bad.
- Touring 4dr SUVMSRP: $13,000In-stock online
- Touring 4dr SUVMSRP: $8,519In-stock online
- Grand Touring 4dr SUVMSRP: $8,99913 mi away
Important & Useful Information
I bought my CX-5 in the summer of 2016, after driving a Toyota Tacoma 4x4 since 2006. I sold my truck because my now 7 1/2 year old son was not comfortable on the back of the Tacoma any longer (it was the access cab model). Since purchasing my CX-5 I have noticed a few glaring issues. First a foremost is the issue with the start/stop switch located by the shifter in the center console, the car does not completely shut off when I put it in park and press the ignition switch, the car needs to be restarted (sometimes 15 times or more) for it to actually shut off. When I called Mazda Corp. they pretended not to have ever heard about this issue before, however it is all over the internet and the service person at the Mazda dealership said it is a frequent occurrence and on the day that I brought the car in to have this issue fixed he told me that there was another CX-5 in the shop for the very same problem. Also the Bluetooth system will stop working and I will have to disconnect the battery for 10+ minutes to reset it, this has occurred several times since I have had the car. The car is comfortable and useful, which is all I will say. Mazda Corp. needs to realize that these are two issues that require a recall but as of right now I will continue “the good fight” to get reimbursed from Mazda Corp. for an obvious defect with the CX-5.
- Safety
- Technology
- Performance
- Interior
- Comfort
- Reliability
- Value
Brake Problems/MPG decline
I loved this car but after 18 months the brake pads went bad. According to the dealer there was no reason and since the warranty on those expires at 12,000 miles or 12 months we were stuck with having to pay for all new rear brake pads and rotors. There is no reason they should have failed and Mazda Customer Service said "Too bad not under warranty". The MPG has also steadily declined after 6 months even with regular maintenance. I am disappointed since we bought it for it's supposed fuel efficiency and safety. After this experience I do not expect this to be a reliable long lived car and will not buy a Mazda in the future. Update, we've had the car 3-4 years now we had to replace the brakes again and the oil pressure sensor, mazda maintains this is an us problem even though the dealer admitted they see this a lot. I'll be happy when I'm rid of this car. Total piece of junk. Update: Had to replace the brakes for a 4th time and now a wheel bearing went bad. Worse car ever. Update replaced all the wheel bearings. What a piece of crap!
- Performance
- Interior
- Comfort
- Reliability
- Value
Great MPG. Well engineered. Priced right.
The only Mazda I have owned are Miata (three cars). I loved them for their performance oriented handling and reliability even when they are over 10 years old. Therefore, CX5 was the first crossover vehicle I researched when I started looking for a bigger vehicle to replace my last Miata. I did comparison with other make and models over and over and I always came to the same conclusion. CX-5. Some competitors were ranked higher than CX5 by Consumer Reports. However, none of them had better gas mileage or had lower MSRP when equipped similarly. I went and traded in my Miata for a CX5 after a couple of test drives. And after 4 months of ownership, I have no regrets. Mazda hit a home run