Used 2020 Lincoln Aviator Plug-in Hybrid Consumer Reviews
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Hybrid potential recall problem
MikeH, 11/04/2020
updated 05/17/2022
2020 Lincoln Aviator Black Label Grand Touring 4dr SUV AWD (3.0L 6cyl Turbo gas/electric plug-in hybrid 10A)
9 of 9 people found this review helpful
We leased a 2020 Black Label unit (white with white interior) absolutely gorgeous! What a great ride. Averaging 38 mpg between battery and gas.Then one day, it threw a check engine code. 10 days in the shop and no one could figure it out so the computer was reset and we were on the road again. One week after that, the unit stopped in the middle of a busy intersection with my wife driving. We turned off the battery and went straight to gas and limped to the dealer with the check engine light again. After 40 days in the shop, it became a lemon. No clue from Detroit and only an idea from the dealer. The unit was completely torn apart and they did find a factory bolt in the chassis that was too long protruding into the wiring harness and had worn the wires. Their best idea is that this was a QC issue at the factory and this long bolt may be in all of them. The wear was possibly causing a short and false codes on the dash and an inconsistency in the hybrid mechanism. We have a new vehicle coming and we're hoping for the best because we absolutely LOVED this vehicle - - - when it ran. New vehicle came. Got it home and found out the charge cable was bad. Went back quickly to the dealership and they were able to give me the working cable out of my last Aviator. Had the new Aviator for several months now with no repeat of the problems from the last vehicle. My wife is absolutely thrilled - and - I'm jealous! Super Super nice vehicle. 5/16/22 - UPDATE - After about 3k miles, the Eco-boost motor started sounding like a diesel. After research, we found that all Eco-boost motors start sounding this way after a few thousand miles. The dealer confirmed - normal. You'll never know if you have a lifter problem in this motor - it's just loud. We've also gone through 2 more power cables. The 3rd has NOT been replaced and we've been waiting 8 months - and they tell us the cord is made in the USA, no "supply chain" problem - just a Ford production problem. The dealership recommended we turn this one in as a lemon as well - and that's exactly what we intend to do after our new BMW iX arrives. This is such a shame. The Lincoln is beautiful and rides good. Ford just can't get it quite right. We also own a Porsche Taycan EV. The cable fits the Lincoln and will charge it fine. No problems ever. So what's the difference? The gauge of the cable used by Porsche is much thicker. Think of the cable thickness of a Lincoln as the thickness of your pinky. The Porsche is the thickness of your index and middle fingers combined. This is a simple fix, Lincoln. The diesel sounding Eco-Boost and the faulty power cord are the difference between a 3 star and a 5 star vehicle.
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2020 Lincoln Lemon
Colorado Driver, 03/01/2021
2020 Lincoln Aviator Grand Touring 4dr SUV AWD (3.0L 6cyl Turbo gas/electric plug-in hybrid 10A)
10 of 12 people found this review helpful
Our 2020 Aviator Grand Touring made it a grand total of 1,600 miles before Ford agreed to buy it back under the Colorado Lemon Law. The car was delivered to us without any heat working, the check engine light came on before we even put gas in the first time. After two visits to the dealer they replaced the entire computer which fixed the CEL but still no heat. A week later the entire air suspension collapsed rendering the car undriveable. Three weeks later the car is still at the dealer with no ETA on repair, the parts are not available. We owned the car 10 weeks and it spent 5 of those at the dealer. Fortunately Lincoln has moved quickly on the claim but this will be our first and last Ford product. We'll be replacing this with an Audi this weekend.
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2020 Lincoln Aviator for sale near you
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Comfortable ride and no issues over seven months
Steve in Canada, 10/19/2020
updated 04/20/2022
2020 Lincoln Aviator Grand Touring 4dr SUV AWD (3.0L 6cyl Turbo gas/electric plug-in hybrid 10A)
3 of 3 people found this review helpful
Had an MKT prior to this, and the Aviator is a major upgrade. The car is comfortable, peppy, and handles well. The HUD is great. There is not great range on the electric only driving, which around the city gives about 19 miles - however on a longer trip of about 150 miles I did get about 48 miles of electric driving. When going down a hill it switches to electric and charges the battery - the switch is not noticeable but it does indicate when you are in electric mode. The park assist seems more cumbersome than on the MKT, but it does support both parking types and will help you exit the spot from horizontal situations. The car seats have more options than I've been able to figure out, and in some cases you need to go into the main screen rather than the buttons on the door. The fit and finish of the interior is first class - no issues. The all around camera, is handy, and there are warnings if you get to close to something - front, back or sides, while parking or backing out. The car has the pilot assist, it will steer itself and in combination with the adaptive cruise maintain speed etc. The down side is you need to keep a death grip on the steering wheel to keep the system active. Even a heavy touch is not enough to convince the system you have your hands on the wheel. I'm not a big fan of using those systems but if you are beware. There is also rear auto braking - I tested it with an empty plastic pail. It works and the stop is jarring. The road lighting at night is good, the auto high beams improved over the MKT model. The engine is loud, by design I expect, under moderate or heavy acceleration. There is little road noise at highway speeds, and in electric mode it is almost silent. My concern is with all the technology and gadgets on this auto, it may become expensive to maintain after the warranty period. I've download the Lincoln My Way to an android phone. Plenty of room to improve that - it's hit an miss as to when the phone as key works. Overall I am very happy with my selection.
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Charging issues
Kevin Crable/ Green Cove, Fl., 08/20/2020
2020 Lincoln Aviator Black Label Grand Touring 4dr SUV AWD (3.0L 6cyl Turbo gas/electric plug-in hybrid 10A)
3 of 3 people found this review helpful
I bought the 2020 Grand Touring Black Label, fully loaded, figuring it to be the best on the market. The vehicle is great, very responsive, and just a joy to drive, but as it is a hybrid, I like to keep it charged to enjoy the electric option. The only problem so far seems to be in the adapter on the cord itself. I have been through 3 of them thus far, and the third just went on the blink as well. It takes in excess of 11 hours to charge with the 110 cord without the adapter, and only a little over 3 with, but the adapter is faulty! As I have to keep waiting for them to order another, it is aggravating having to keep plugging in to 110 and waiting for a full charge. I have almost 5500 miles on the vehicle already, so you can imagine how much I like to drive this vehicle instead of one of my trucks. Sure wish they'd get this issue fixed soon!
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Never again
C. Duncan, 07/01/2021
2020 Lincoln Aviator Black Label Grand Touring 4dr SUV AWD (3.0L 6cyl Turbo gas/electric plug-in hybrid 10A)
1 of 1 people found this review helpful
I would never buy a Lincoln again. The customer service is the worst I have ever experienced. My Aviator left the Livermore Lincoln lot with missing bolts, hood completely misaligned and dirty. They actually delivered it the next day so they had plenty of time to check it. Now it been 5 month and the Ford Lincoln dealership finally took a look at it. Low and behold they found several things wrong and don't even want to touch it. Sent me back to to the Livermore dealership and it been a month. Called Lincoln Corp line and they did a conference call and was going to do a follow-up. It been an additional week and haven't heard from them. I had a ford truck once and pretty much the same customer service. I have bought people 6 new GM product in the past 20 years and never had a issue with customer service. When I bought my CTSV tire had a problem and corporate called me within 24 hours and replaced all 4 tires. Going back to GM.
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