Used 2018 Land Rover Range Rover Sport SUV Consumer Reviews
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Looks Great But Doesn’t Work Great
I custom ordered a 2018 Range Rover Sport Supercharged Dynamic V8 in February 2018 and took delivery in late May of 2018. The vehicle looks awesome both inside and out. I test drove the V6 which was pretty unimpressive so I got the V8. Tons of power, fast and the exhaust sounds great. Now for the negatives. Nothing but problems with the electronics and infotainment system. Back-up camera did not work consistently. Visibility when backing up is limited using the mirrors so the camera is pretty much a necessity. It’s very nerve racking backing this thing up when the rear camera doesn’t work. One night the vehicle just would not start for about 20 minutes. A couple of times the Air Conditioner randomly decided to turn itself off. 3G WiFi frequently doesn’t turn on after starting the vehicle. I complained to the dealer and they had me bring it in for repair. They did a software update to the system to address the problems. After the update the back-up camera works most of the time - but still occasionally won’t turn on when I put the vehicle in reverse. After the update some new problems appeared that were not present prior to the update. The interior ambient lighting resets to the highest setting after the ignition is turned off - and sometimes the vehicle will randomly change my color selection to the white light setting. Radio presets on the lower touchscreen also developed a problem where they would appear for about a second and then disappear before I can use them. Other one off random glitches occur every couple of days. I contacted the dealer regarding the new problems and I was told there is currently no fix for them. Some sort of corrupt software problem that they are trying to sort out. The dealer put me on a list with other people having problems and will call when a new software update is available. Everyday is a new adventure in problems and glitches with the electronics. Do a quick search on the internet for 2018 Range Rover Sport Problems and it won’t take you long to see what I am talking about. It’s unbelievable that any brand new car could be sold with so many defects, let alone one in this price range. If I knew then what I know now, I would have bought another Mercedes or BMW. So bottom line, if you really want the vehicle doe to it’s awesome looks and performance, just be prepared to live with some glitchy electronics problems that Land Rover doesn’t know how to fix.
Drives Fantastic, Technology Awful
The Range Rover Sport is looks great, drives great, but the new technology is awful! I specifically waited for the 2019 model with the new touchscreen technology throughout, and this vehicle was delivered in May of 2018. It is clear that this tech had not been thoroughly tested. It is slow and VERY buggy. Some screens take a long time to come up and other times the screens are completely blank. I sent to dealer to update to the lasted version, and not much has changed since that update. My prior vehicle was a Tesla, which occasionally had to reboot, but otherwise worked seamlessly. The interior technology and the accompanying mobile apps are so bad, that it almost outweighs how great this car drives.
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- HSE 4dr SUVMSRP: $22,59510 mi away
- HSE Dynamic 4dr SUVMSRP: $21,5006 mi away
- Supercharged Dynamic 4dr SUVMSRP: $35,11217 mi away
My terrible, no good very bad experience
I would like to describe my experience with my "2018 Range Rover supercharge" that I special ordered from this dealership (Land Rover Houston, North). I finally got the car in March after much delay. Since then the car has been in the shop total of 6 times. Yes 6 times!! By the way this is my 6th Rover and I know the brand well. But there is definitely something wrong with this year model. As they have described it like this: "there is a ghost in this car"! The car has been at the dealer total of 2 months while they put me in one of their fancy Discovery loaners. Meanwhile I have made multiple car payments. Range Rover (Land Rover Houston, North) puts 50 miles on my car each way. They have driven my new car more than I have! The service department (Land Rover Houston, North) has been cooperative (Jason Baisden - Service Manager) but the issues have continued to happen. We discussed a "buy-back" option but the area Land Rover USA representative has refused and is now asking me to bring the car back AGAIN for another software update coming out soon. This is a disaster for the brand which I have defended for years. I strongly suggest to take your $129,000 and buy something else. It is a shame that Range Rover (Land Rover Houston, North) has decided to continue to keep me in this car which is a bundle of electronic disaster. NEVER again I would deal with this product or this dealership (Land Rover Houston, North) if they refuse to buy this car back. Gorgeous car with bunch of bugs!! They are about to open another Dealership in West Houston and I will make sure we pass the word to all friends to avoid the car!! My next step is a legal action and applying the Texas Lemon Law to my car. This manufacturer has failed to deliver a promise you make to the customer when selling a car. This car is a driving hazard!! Update! The dealer agreed to buy my car back and I ordered me a 2019 version of the same car which arrived December of 2018. As of this writing in March the new car has only been in the shop once due to factory recall which they took care of it in one day. This car is my 8th RR and am very happy with it. Can't wait to see the next one.
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Look Elsewhere to Spend Your $100k
Bought a brand new Range Rover Sport V8 Supercharged. While test driving the vehicle, BEFORE purchase, the center console went out. I should have taken that as a sign how problematic this vehicle was. Went ahead with the purchase. Now, every 2 days, the center console goes out. To correct it, I have to park the car, shut the engine completely off, and restart the car. The center console is where you control the climate as well as the vehicle's driving characteristics (Eco, Dynamic, 4x4, etc.). When it's out, you cannot control any of these features! I went back to the dealer for a software update but that didn't fix the issue. Now, a new problem has come up where the car no longer detects the keyfob. You can imagine how nerve wracking it was when this issue came up as I wasn't sure if the vehicle would start if I shut the engine off to correct the problem! I am taking it back to the dealer this week and will be provided a loaner. No commitments from the dealer when the issue will be fixed. This is a 2-week old, brand new $100k car. Take your hard-earned money elsewhere. Update: 10/03/18 Another trip to the dealer. Another software update. Same issue. As I drove home after picking up the vehicle from the Service dept, center console goes out again. In the 3 weeks since I purchased this vehicle, I’ve driven it 2 weeks and it’s spent 1 week at the dealership for repairs. No less than 4 trips back for Service due to center console and keyfob not working. Update: 10/10/18 The vehicle has been with the dealership now about 5 days, since dropping it off 10/05. The update is their technicians are working on identifying the problem. Note that when I dropped the car off on 10/05, there were two other customers, one with a new Velar and another with a new Range Rover Sport having the very same center console issue. This is a widespread problem. Buyer beware. Update: 04/10/19 After numerous trips to the dealership and multiple software updates, Land Rover finally swapped out the center console. I am glad to say that the problem has gone away! While their service is fantastic every time I went into the dealership, I am extremely disappointed that they didn't arrive at the solution faster. In my first 3 months of ownership of this *brand new* $100k vehicle, it spent more time in the shop getting diagnosed for this widely-known problem (please do look up the center console issue online). It has completely left a bad taste in my mouth. I'm keeping my fingers crossed that issues with the vehicle will be far in between. Time will tell. Update: 10/11/20 After the center console swap, happy to report that I haven't had any issues with my RRS. Drives like a dream. Loving how the supercharged engine growls when I give its some gas. Updated my review from a 2-star to a 3-star. Here's to hoping for long term satisfaction on this car!
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Do your homework before buying or leasing
I bought a 2018 Range Rover Sport several months ago. 24 hours after my purchase while on a family trip, I started experiencing software issues. The infotainment system has been a consistent issue. The answer was to do a software update at the dealership once I returned. The local dealership has been very nice and supportive applying these updates now monthly, but now we have given up. Since these updates would correct the problem for about 24 hours, it was not worth the time or effort. It is a product issue. My issues are now daily and extremely frustrating. The dealership helped me as much as they could and had to refer me to their Customer Support folks out of NJ. I hope you NEVER have to interact with the team out of NJ. The Range Rover team out of NJ are the worst support team that I have ever experienced. My assigned representative denied further assisting me and basically stated by email that I need to wait for a new update to resolve my issue. There is no ETA on this issue being resolved. No call back to discuss this over the phone. I had multiple emails and calls into my rep. trying to further discuss my issues. I reached another representative, then no return call for additional assistance. Again, calling and finally reaching someone who escalated my case with a promise of a return call within 5 hours. Well, again no return call. Calling again, I reached someone who did help me and a person who did call me back. Basically, they are review my case and it will take at least 30 days. So, I continue paying for a luxury car that is not working as advertised and share negative press. I work full time, have a family and don't have time for these issues. I have been very patient and nice, but extremely frustrated and now sharing this experience with other's PRIOR to their purchase or support other's out there with the same situation. This is a widespread issue. Buyers beware. (I bought my car the middle of August 2018 - it is now the middle of January 2019. Still no resolution!
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Second Vehicle seems to work
I purchased a 2018 Range Rover Sport Supercharged Dynamic for my wife. It's an expensive SUV at over $100k. We've had Mercedes, BMW, etc... in the past. We got our vehicle the end of February 2018 and it had technology issues from the beginning. Back-up camera was a consistent issue as well as other software related glitches. The car always started and ran great but the technology/software issues were a nightmare. I tried to get the car replaced but was told no by Land Rover USA so the car was at the dealer at least 8 times for software updates ect… I got the name of a Lemon Law attorney from counsel for my company and shared with my dealer that if the next software update didn't fix it I was calling the Lemon Law firm. They knew the name and we just got our new vehicle. The new one seems to be functioning as it should with the issues we were dealing with on the first one apparently resolved. One nice thing is the new once had about $2500 of additional options that we got for free with the exchange. Also the warranty and any packages purchased (wheel/tire protection, prepaid maintenance etc..) start new from the new delivery date so it's like you just purchased a new vehicle. The first months were a pain in the $*% but now that we have one that functions as it should we're happy with the vehicle and love the power of the supercharged V8 and other Range Rover touches in and out of the vehicle. Just make sure you get one that was manufactured after July of 2018. Good Luck!
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Buyer beware! We filed and won lemon law
Has spent more time In service than our garage. Even friends and neighbors have running joke about how many loaner cars we’ve had. Little to no support from Range Rover corporate. However, dealership has been great. Had many Lexus’s without ever an issue. I’m beyond disgusted and disappointed by the engineering of this vehicle.
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fantastic vehicle
I've owned over 30 cars over the years....all kinds. Over the past 15 years, I prefer to lease my vehicles and then purchase if I like it and has been major problem free. I leased this vehicle in July 2018 and now have almost 19k. The car has been fantastic. Has only been to dealer once at 15k for oil change and software update. Have never had any of the issues mentioned here.....vehicle has been totally problem free. Power, ride, handling, features, sound of the V8, and look of the vehicle is simply a standout on the road among all the Audis and BMWs. Assuming no upcoming issues, I'll be buying at lease end. Update December 2021. Bought the car at lease end and two months later (Oct) had a water leak and had a water pump failure. Car had to be towed to dealer and replaced pump.....under warranty. Also got oil change and had to replace tires recently at 30k miles. Still rate fantastic vehicle. UPDATE: I don't see a link to update my original review (updated in 2021) so doing another review. Vehicle is 7 years old now and since the water pump issue, no problems. replaced the battery a couple months ago and just replaced the tires. Just turned 50k miles and vehicle still runs and looks like new. No mechanical/electronic issues. Hopefully will keep for another 50k as there's no other vehicle out there that can compare.....unless I want to spend another $100k.
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Poor software ruining my experience
This is my third RR Sport and the one with the most problems. Within days of leaving the dealership there with issues with the infotainment center - cameras not working, radio, phone, ambient lighting all intermittently failing. The dealership said this was the first time they had seen this happen - based on other reviews this must not be true - but the blame was put on my iphone. The car software was updated from v2 to v4 - again not sure why the sell a new 2019 model with old software - which has fixed some of the issues but gremlins still creep in without warning with the system shutting down randomly. To me not being able to use my phone hands free could be a safety issue as is not having the backup camera functioning when needed. I'm also worried about the reliability of the features like adaptive cruise control. The dealership did tell me all new products like computers or software go through a phase like this and should be expected. My computer didn't cost $83,000 so my expectations are much higher and this seems to be a problem that isn't new. I would avoid the RR Sport until they sort these issues out.
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A joy to drive
I smile every time I get in this car. This is my 2nd RRS(previous was a 2008). So glad I waited for this refresh year. The exterior is stunning. The interior and infotainment is the biggest upgrade to me. Yes, the new touch pro duo isn’t perfect. But to me, it’s one of the best in class. My issues are minor. An occasional glitch on the screen or a lost connection with my iPod touch. Most of this will be resolved with the latest software update. Which will also add Apple car play! I went with the V6 HSE Dynamic this time. I thought I would really miss the V8. Surprisingly, there is not much difference out on the road. Especially in Dynamic mode. I do want the growl from the exhaust. So next time, I will break down and get the V8. As with any luxury car, you get what you pay for. Parts are expensive as the car ages. But you should know and expect this. For the cars I considered (Audi Q7, BMW X5 or X6, Porsche Macaan), this one checked all the boxes for what I wanted. Appearance Style Drive comfort Upgraded technology It’s a joy to drive.
Without Warning
Without warning this LandRover died on a four lane commercial street. The vehicle gave no WARNING that it would come to a dead stop, regardless of Instinctively attempting to pump on the gas pedal. We could have been seriously injured or killed. Our vehicle was going 40mph when we lost complete power. We were able to turn into a commercial shopping area - that’s called pure luck! Owners be aware this is a problem LandRover America is struggling with. They need to immediately Recall the 2018’s & 19’s models. I requested after we brought the car into Service & had the vehicle repaired according to the manufacturer instructions, LandRover issue a guarantee that they solved this throttle problem- they Refused! Even though we could have died because of loss of power LandRover placed the issue with the Dealer. The Dealer fixed the vehicle according to Manufacturers instructions & it’s the Dealer according to LandRover that holds the liability. This is nonsensical. Just like Audi who had a sudden acceleration problem years ago, LandRover better take notice that they Hold the Liability-they are the responsible party for this defect.
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The King of SUVs
This is probably the BEST SUV on the planet. It mixes luxury, capability with technology. If you are not technologically savvy and have difficulty learning new technology - this may not be the car for you. If you catch on quickly you will be able to make full use of the technology and understand how it can help you improve your driving experience and safety.
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My Wife's Birthday Gift !
I assume all 2019 vehicles come with a shut off when idling . If they didn't have the option to shut it off that would be awful. I suggest anyone purchasing this vehicle get a Super Charge or a larger engine. (if available) It has no pick up and difficult to get onto highway . Once rolling you get a wonderful ride. We live in a busy Suburb with a decent amount of traffic. Great Highway vehicle and I guess rough terrain. However, my Wife seems to like it. We're both Seniors and still trying to figure the technology out . The dealer was nice and invited us back for another tutorial .
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2018 Range Rover Sport .AK.A The Polished Turd
I ordered a 2018 Range Rover Sport V8 Supercharged with all the bells and whistles. This has been the biggest vehicular disappointment of my life. The car has been in the shop over and over and over. The majority of the issues center around the infotainment system and electrical issue. The car has stopped recognizing the key. Interior lights come on out of the blue. The bluetooth connection is very faulty and will often freeze. You can not simply plug a phone in via USB to charge without it disconnecting the bluetooth. The control touch screens have burned out. Computer controls via the steering wheel have tons of glitches E.g, up goes down, right goes left etc. The reverse camera intermittently fails to come up on the screen. The tires lose pressure. It is routinely low on coolant. We also had a total loss of power steering, rendering it un-drivable within the first 10 days of owning the vehicle. If you are considering buying a Range Rover. I would strongly caution against it. A family member had a Range Rover full size and had a similar experience. Unfortunately, it is the best looking vehicle in the category. If I could do it over, I would go with Mercedes, Porsche or Audi
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Range Rover Sport
Everything I expected and more!
Horrific Experience
Needed to replace another vehicle so I made a quick decision. I have had the vehicle in and out of the shop in two years over 12 times. Major problems are with the Infotainment System, Phone System, and tied to the HVAC systems. Worst decision of my life!
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Really Terrible!
Unacceptable overall performance and troublesome touch screen technology.
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