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Used 2022 Kia Sorento Consumer Reviews

3.5 out of 5 stars
77 reviews

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We have a limited number of reviews for the 2022 Sorento, so we've included reviews for other years of the Sorento since its last redesign.

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Pros
Cons
4 out of 5 stars

Upgrade yet Downgrade

Giosep, 01/15/2021
2021 Kia Sorento SX Prestige X-Line 4dr SUV AWD (2.5L 4cyl Turbo 8AM)
28 of 30 people found this review helpful

I just purchased my 2021 Kia Sorento SX Prestige X-Line Christmas Eve. The ride is smooth and the horsepower is excellent! However, compared to my previous vehicle (a 2016 Kia Sorento SXL 2.0 Turbo), I can’t help but feel that in a way, I downgraded at the same time I upgraded. Don’t get me wrong, I enjoy my 2021 Sorento. It’s great. It’s just that my 16’ Sorento had features the 21’ model lacks like driver memory seats, heated rear seats, and rear window shades. Granted I’d be primarily driving the vehicle but I like my passengers to be comfortable as well. When I had seen pictures of the 21’ Sorento when it debuted, I thought that at the very least we’d get the ambient interior lighting. Unfortunately, that’s apparently been reserved for markets outside the U.S. To me, some of those features are strange omissions for a vehicle that’s supposedly the high tier trim at about 43k. I understand that those kind of features are saved for Kia’s bread-and-butter Telluride, but not everyone wants a car that big nor are willing to spend 52k plus. Aside from that though, I’ve got no complaints about my Sorento. I still have the panoramic sunroof and additionally, lots of technological features that were absent on my older Sorento. My SX Prestige is truly spoiling me!

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
3 out of 5 stars
Comfort
4 out of 5 stars
Reliability
5 out of 5 stars
Value
4 out of 5 stars
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3 out of 5 stars

Can't compete with our 2012 Town and Country

Gw2304, 05/23/2021
updated 05/28/2024
2021 Kia Sorento EX 4dr SUV (2.5L 4cyl Turbo 8AM)
20 of 21 people found this review helpful

Got talked into buying the 2021 Sorento Hybrid. Front seats are not as comfortable as our 2012 T&C, rides and drives the same, actually maybe not quite as good. Not naming the dealer, but bought new in Wichita, Ks....they acted like they were going way overboard to allow us 5500 on our T&C, then we see them advertise it for $10990! Was in fantastic shape, only needed detailed. Disappointed in no spare, and thought the mileage would be better being a hybrid. Also the sound system doesn't even compete with the T&C. Live and learn I guess.

Technology
4 out of 5 stars
Performance
4 out of 5 stars
Interior
4 out of 5 stars
Comfort
3 out of 5 stars
Value
3 out of 5 stars
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2 out of 5 stars

Engine Blown at 3600 miles

Duriel , 07/18/2021
2021 Kia Sorento SX 4dr SUV (2.5L 4cyl Turbo 8AM)
20 of 21 people found this review helpful

Purchased an SX Prestige with 2.5 Turbo at 2100 miles that was a dealer demo. Drove the Sorento for two weeks adding about 1500 miles or so. As I pull in my driveway the engine began rattling really loud. No warning lights came on. Had the vehicle towed to the dealer I purchased from. Was told that the engine bearings failed, causing internal damage . Also there was metal inside of Turbo itself. Was told I was getting a new, updated engine and turbo. New engine has been installed.. just waiting on a new turbo. I’ve been without my vehicle for 12 days now. Very disappointed in KIA. I opened a case with Kia Consumer Assistance requesting a buyback… we’ll see how this goes.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
4 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
1 out of 5 stars
Value
3 out of 5 stars
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2 out of 5 stars

Transmission Issues

Cate, 06/13/2021
2021 Kia Sorento SX Prestige X-Line 4dr SUV AWD (2.5L 4cyl Turbo 8AM)
20 of 21 people found this review helpful

I was very excited when this model came out. We purchased the X-Line and loved the car until it hit 2700 miles (3 months of ownership). Car started red-lining from a stop and wouldn’t shift into 2nd gear. The engine light came on and then the car wouldn’t move when shifted into any gear. Had it towed to the dealer. Transmission went out. Like others - the vehicle is on week 5 of sitting at the dealer waiting for parts to come in so that the transmission can be fixed. Very disappointed. The “stuff” on the car is very nice but seems like the reliability of the X-Line is questionable.

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5 out of 5 stars

A leap forward

AR, 03/06/2021
2021 Kia Sorento SX 4dr SUV AWD (2.5L 4cyl Turbo 8AM)
27 of 29 people found this review helpful

I bought new 2021 SX AWD and I'm baffled at how technologically advanced this car is. The infotainment screen is gorgeous and crisp, very welcome from other clunky systems I've owned. I have four pre-teen/teenagers and they can all get in the car comfortably, albeit the 3rd row isn't as big as the Telluride. We have a big SUV, so this was for when it's just me to five of us vice all six for long haul rides. One thing this SUV does is drive smooth as heck, just like a nice sedan. There is no boat feeling at all and it turns quite tightly for a SUV. There is barely trunk space, but the second row button to move seats forward enables the kids to pile in quickly. Some storage under a lift in the 'trunk' area offers a place to put things you need in the car always but want to use trunk for other stuff that goes in-and-out. Sorry, no negatives from me. Stunning vehicle!

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
4 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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