Used 2021 Kia Sorento SUV Consumer Reviews
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Just like McDonald's... I'm lovin' it
KIA Fan, 02/16/2021
2021 Kia Sorento SX Prestige X-Line 4dr SUV AWD (2.5L 4cyl Turbo 8AM)
11 of 11 people found this review helpful
Must order All Wheel Drive! Check out the reviews on Your Tube - too much torque for just front wheel drive. The AWD is awesome and a must have. I've owned it for about 8 weeks(1500 miles) and had a wind noise on the passenger side which was corrected with a new door seal. Fun to drive and the various drive settings make it even more comfortable or sporty depending on my mood. Must say for a top of the line X Drive it is missing the HomeLink garage door opener and the seat adjustment with coordinated mirror adjustment - they are my only disappointments. The baseball glove leather and green exterior is eye catching. MESSAGE TO KIA _ You definitely upped the brand (I also own a Telluride SX) now you have to up the BUYING and SERVICE experience. I feel like I bought Mercedes quality with the buying and service experience of a Yugo dealership. Lots of room for improvement to bring the brand up further.
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X line Canada version
Curt, 03/08/2021
updated 08/11/2022
2021 Kia Sorento SX Prestige X-Line 4dr SUV AWD (2.5L 4cyl Turbo 8AM)
36 of 40 people found this review helpful
Apple car play works sometimes. Cuts in and out. Drivers lumbar pillow is installed crooked in seat. It is too far left, therefore uncomfortable. I hope they can move lumbar into middle of seat. Seats are very flat. Headrest is too far forward making your head in a protrusion position. Will never use back seats. Good clearance with off-road tires on x line model. Sometimes gets stuck in 2nd gear. Quiet engine. I hope Kia can take a look at my seat very uncomfortable. UPDATE: Transmission failed and almost had accident. Not a safe car. 23,000 kms. Said it will take 6 months to fix. Gave me small car to drive in meantime. Dash is warped from sun. Info center doesn't work half the time. LEMON. Kia Canada is not interested in helping you.
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Fun and Fast, But…
j_l5549, 09/14/2022
2021 Kia Sorento SX Prestige 4dr SUV (2.5L 4cyl Turbo 8AM)
9 of 9 people found this review helpful
We’ve had our SX Prestige for about a year now, and we loved it. Sporty, unique styling, fun to drive, plenty of power and all the bells and whistles, all of which worked very well. And then, at 18k miles, the transmission essentially quit on us. Had it towed, they reprogrammed the control module and sent us on our way. Two days later, same thing happened, except this time there was a burning smell coming from the front of the vehicle. Had it towed back in, and now there’s a case open with Kia about it. We’re not optimistic, based on reviews here and elsewhere. The only other issue is the quality of the interior materials. After about 2k miles, the door panels started rattling and creaking. Probably due to it being the first year of the redesigned model, but nonetheless, we paid a good chunk of money for what we hoped would be a quality vehicle, but it turned out otherwise.
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Horrible DCT Transmission!
Experience driver in Texas, 01/13/2023
updated 01/22/2024
2021 Kia Sorento SX Prestige X-Line 4dr SUV AWD (2.5L 4cyl Turbo 8AM)
8 of 8 people found this review helpful
I had a brand new Sorento X-Line Prestige with only 6k miles and it left me without power in the middle of the road. After the dealer visit where and they updated the software, every morning the check engine light was on. I took it again 4 times to the dealer in two weeks. They told me that they may request a transmission replacement. Thank god it was leased and I was able to get a Stinger which is made in Korea and has a different setting. Summary: After reading all reviews and blogs, the reliability of the DCT transmission is terrible in Kias and Hyundais. Also, this model is built here in the USA and the quality is not the same as in Korea. I had other Kias in the past including stingers and I did not have any problems. Be aware of new models in the first year! If you think about an SUV Kia is better a Telluride or a Sportage.
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Been for a month, So far so good.
Alex, 04/18/2021
2021 Kia Sorento SX 4dr SUV AWD (2.5L 4cyl Turbo 8AM)
10 of 11 people found this review helpful
My favorite feature is the advanced cruise, super convenient. The only problem I had was wheel alignment which was very slightly angled. the dealership told me no issue. I had to adjust it with my own. It was nothing to me because I had an experience with my previous Jetta. Now I feel everything perfect. Gas mileage real better than other 3 row vehicles. .
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